About this Course

Flexible deadlines
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Shareable Certificate
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Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 27 hours to complete
Portuguese (Brazilian)

Skills you will gain

  • Mindset ágil no atendimento ao cliente.
  • Alinhar produtos / serviços e expectativas dos clientes.
  • Desenvolver habilidades interpessoais.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 27 hours to complete
Portuguese (Brazilian)

Offered by

Placeholder

Fundação Instituto de Administração

Syllabus - What you will learn from this course

Week
1

Week 1

8 hours to complete

Relacionamentos interno e externo

8 hours to complete
6 videos (Total 44 min), 12 readings, 7 quizzes
Week
2

Week 2

6 hours to complete

Gerenciamento de Soluções

6 hours to complete
6 videos (Total 48 min), 12 readings, 7 quizzes
Week
3

Week 3

7 hours to complete

A Organização Ágil é Estrutura para o Sucesso do Cliente

7 hours to complete
6 videos (Total 42 min), 12 readings, 7 quizzes
Week
4

Week 4

6 hours to complete

Análise de Dados e Métricas de Sucesso

6 hours to complete
6 videos (Total 43 min), 12 readings, 7 quizzes

About the Fundamentos da Gestão do Sucesso do Cliente Specialization

Fundamentos da Gestão do Sucesso do Cliente

Frequently Asked Questions

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