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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
    New
    Status: Free Trial
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    A

    AI Business School

    AI for Marketing

    Skills you'll gain: Prompt Engineering, Agentic Workflows, Agentic systems, AI Workflows, Generative AI, No-Code Development, Responsible AI, Risk Management, Generative AI Agents, AI Personalization, AI Enablement, Marketing Automation, Project Design, Training Programs, LLM Application, Digital Transformation, Artificial Intelligence, Ideation, Innovation, Productivity

    3.9
    Rating, 3.9 out of 5 stars
    ·
    9 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: New
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    Packt

    Kaizen Event: Become a Certified Kaizen Event Specialist

    Skills you'll gain: Process Analysis, Kaizen Methodology, Process Mapping, Process Improvement, Solution Delivery, Business Process Improvement, Continuous Improvement Process, Team Management, Lean Methodologies, Brainstorming, Root Cause Analysis, Key Performance Indicators (KPIs), Cross-Functional Collaboration, Goal Setting

    Intermediate · Course · 1 - 3 Months

  • P

    Packt

    Certified Six Sigma Yellow Belt Training

    Skills you'll gain: Minitab, Six Sigma Methodology, Lean Six Sigma, Root Cause Analysis, Statistical Process Controls, Data-Driven Decision-Making, Process Improvement, Waste Minimization, Project Management, Continuous Improvement Process, Brainstorming, Process Mapping, Quality Assessment, Customer Insights, Sampling (Statistics), Data Collection

    Beginner · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    How Self-Motivation Shapes Personal Success

    Skills you'll gain: Growth Mindedness, Emotional Intelligence, Goal Setting, Self-Motivation, Personal Development, Creativity, Smart Goals, Adaptability, Self-Awareness, Productivity, Resilience, Lifelong Learning, Curiosity, Innovation, Willingness To Learn, Overcoming Obstacles, Courage, Mindfulness

    4.5
    Rating, 4.5 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    Packt

    Advanced Data Structures and Algorithms

    Skills you'll gain: Data Structures, Algorithms, Computer Programming, Computational Thinking, Theoretical Computer Science, Performance Tuning

    4.5
    Rating, 4.5 out of 5 stars
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    6 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
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    Packt

    Spring Boot Foundations

    Skills you'll gain: Spring Boot, Hibernate (Java), Web Applications, Application Development, Restful API, Application Frameworks, Bootstrap (Front-End Framework), Development Environment, Model View Controller, Java Platform Enterprise Edition (J2EE), Authentications, User Interface (UI), Databases

    4.7
    Rating, 4.7 out of 5 stars
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    12 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Packt

    Delivering Value and Managing Stakeholders in Agile

    Skills you'll gain: Agile Project Management, Agile Methodology, Risk Management, Stakeholder Management, User Story, Stakeholder Engagement, Leadership, Sprint Planning, Conflict Management, Earned Value Management, Stakeholder Analysis, Communication, Value Engineering, Contract Management, Prioritization

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Washington

    Data Science at Scale - Capstone Project

    Skills you'll gain: Feature Engineering, Model Evaluation, Data Analysis, Predictive Modeling, Data Wrangling, Statistical Modeling, Statistics, Data Science, Data Preprocessing, Predictive Analytics, Data Integration, Data Collection, Applied Machine Learning, R Programming, Research, Data Validation, Python Programming

    3.8
    Rating, 3.8 out of 5 stars
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    25 reviews

    Mixed · Course · 1 - 3 Months

  • S

    Samsung

    Samsung Mobile Repair Essentials

    Skills you'll gain: Hardware Troubleshooting, Display Devices, Electrical Safety, Technical Support, System Support, Test Equipment, Quality Assurance

    4.2
    Rating, 4.2 out of 5 stars
    ·
    9 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Simplilearn

    Agile Scrum Master

    Skills you'll gain: User Story, Agile Software Development, Agile Project Management, Backlogs, Scaled Agile Framework, Agile Methodology, Sprint Retrospectives, Sprint Planning, Change Management, Team Building, Kanban Principles, Project Management, Estimation, Prioritization

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Packt

    Performance Management

    Skills you'll gain: Team Performance Management, Employee Performance Management, Team Management, Team Motivation, People Management, Performance Measurement, Performance Appraisal, Performance Analysis, Leadership and Management, Performance Improvement, Motivational Skills, Leadership Development, Communication Strategies, Constructive Feedback, Coaching

    4.6
    Rating, 4.6 out of 5 stars
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    15 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    Introduction to AI for marketing professionals

    Skills you'll gain: Generative AI, Responsible AI, Risk Management, AI Enablement, Marketing, Marketing Automation, Artificial Intelligence, Content Creation, Digital Transformation

    3.8
    Rating, 3.8 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • AI for Marketing: AI Business School
  • Kaizen Event: Become a Certified Kaizen Event Specialist: Packt
  • Certified Six Sigma Yellow Belt Training: Packt
  • How Self-Motivation Shapes Personal Success: University of Colorado System
  • Advanced Data Structures and Algorithms: Packt
  • Spring Boot Foundations: Packt
  • Delivering Value and Managing Stakeholders in Agile: Packt
  • Data Science at Scale - Capstone Project: University of Washington
  • Samsung Mobile Repair Essentials: Samsung
  • Agile Scrum Master: Simplilearn

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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