Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

University of Illinois Urbana-Champaign
Skills you'll gain: Product Lifecycle Management, Performance Measurement, Business Strategy, Data Visualization Software, Business Analysis, Strategic Communication, Competitive Analysis, Organizational Strategy, Analytics, Accounting, Business, Corporate Strategy, Marketing, Innovation, Consumer Behaviour, Data Analysis
Beginner · Course · 1 - 3 Months

Skills you'll gain: Employee Surveys, Surveys, User Feedback, Security Awareness, Cloud Security, Business Software, Data Sharing, Email Automation, Collaborative Software, Business Technologies
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Data Cleansing, Data Transformation, Alteryx, Data Manipulation, Data Import/Export, Data Preprocessing, Workflow Management, Data Literacy, Project Schedules, Data Visualization, Scheduling, Data Analysis Expressions (DAX), Automation, Exploratory Data Analysis
Intermediate · Guided Project · Less Than 2 Hours

Amazon Web Services
Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
Mixed · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: White-Box Testing, Test Planning, Test Case, Software Testing, Debugging, Functional Testing, Software Documentation, Software Quality Assurance, Development Testing, Test Data, Issue Tracking, Software Technical Review, Quality Assurance, Development Environment, Technical Communication
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Test Planning, Software Testing, Test Tools, Test Execution Engine, Acceptance Testing, Software Quality Assurance, System Testing, Test Case, User Acceptance Testing (UAT), Quality Assurance, Software Documentation, Agile Methodology, Risk Management Framework
Beginner · Course · 1 - 4 Weeks

Packt
Skills you'll gain: Node.JS, Full-Stack Web Development, Authentications, Server Side, Back-End Web Development, Restful API, Middleware, Database Application, Data Validation, TypeScript, Application Programming Interface (API), Object-Relational Mapping, MongoDB, Databases, MySQL
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Data Integrity, Data Integration, Power BI, Data Maintenance, Database Management, Microsoft SQL Servers, Relational Databases, Databases, Application Programming Interface (API), Dashboard, Data Visualization, Interactive Data Visualization, Business Intelligence, Data Security, Systems Integration, Role-Based Access Control (RBAC), Auditing, Real Time Data, Data Encryption Standard
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Product Lifecycle Management, Enterprise Architecture, AI Product Strategy, Product Management, Responsible AI, Innovation, New Product Development, Product Strategy, User Research, Scalability, Design Thinking, Lean Methodologies, Project Portfolio Management, Agile Product Development, Governance, Product Development, Product Roadmaps, User Centered Design, Resource Management, Brand Management
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Test Driven Development (TDD), Debugging, Software Testing, Performance Testing, Unit Testing, API Testing, Test Case, Test Automation, Acceptance Testing, Regression Testing, Testability, Integration Testing, .NET Framework, Application Performance Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: General Data Protection Regulation (GDPR), Information Privacy, Personally Identifiable Information, Data Governance, Incident Response, Data Security, Accountability, Compliance Management, Data Processing, Data Sharing, Data Access, Regulatory Requirements, Informed Consent
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Change Management, Organizational Change, Process Development, Leadership Studies, Business Transformation, Organizational Leadership, Adaptability, Stakeholder Management, Stakeholder Engagement, Communication Planning
Beginner · Course · 1 - 4 Weeks