Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Data Transformation, Power BI, Data-Driven Decision-Making, Data Integration, Data Cleansing, Data Wrangling, Extract, Transform, Load, Data Preprocessing, Data Modeling, Business Intelligence, Data Visualization Software, Data Quality, Data Analysis
Intermediate · Course · 1 - 4 Weeks

University of North Texas
Skills you'll gain: Consumer Behaviour, Strategic Marketing, Marketing Strategies, Marketing, Marketing Management, Market Research, Market Analysis, Market Opportunities, Global Marketing, Business Marketing, Business, Target Market, Competitive Analysis, Decision Making
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: JavaScript Frameworks, React.js, Application Development, Application Deployment, Web Applications, Front-End Web Development, Web Development Tools, Cascading Style Sheets (CSS), Web Development, Routing Protocols, Responsive Web Design, Server Side
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Social Media, Social Media Management, Social Media Marketing, Customer Communications Management, Business Correspondence, Drive Engagement, Digital Marketing
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Network Planning And Design, Microsoft Azure, Network Troubleshooting, Network Security, Network Architecture, Network Monitoring, Load Balancing, Virtual Networking, Network Performance Management, Network Support, Network Administration, Network Infrastructure, Scalability, Computer Networking, Firewall, Virtual Private Networks (VPN), Performance Tuning, Cloud Deployment, Wide Area Networks, Network Routing
Beginner · Specialization · 3 - 6 Months

DeepLearning.AI
Skills you'll gain: CrewAI, AI Workflows, Agentic Workflows, AI Orchestration, LLM Application, Large Language Modeling, Generative AI Agents, Tool Calling, Agentic systems, Model Deployment, Automation, Application Deployment, Model Evaluation
Beginner · Project · Less Than 2 Hours

Skills you'll gain: E-Commerce, Scalability, Product Assortment, Business Priorities, B2B Sales, Order Management, Growth Strategies, Personalized Service, Customer experience improvement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cucumber (Software), Selenium (Software), Apache Maven, Object Oriented Programming (OOP), Behavior-Driven Development, Jenkins, Test Tools, Test Automation, Java Programming, CI/CD, Application Frameworks, Test Script Development, Software Design Patterns
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Process Mapping, Six Sigma Methodology, Lean Six Sigma, Quality Improvement, Quality Management, Process Analysis, Process Improvement, Data-Driven Decision-Making, Business Process, Continuous Improvement Process, Team Oriented, Statistical Process Controls, Pareto Chart, Statistics, Statistical Methods, Root Cause Analysis
Mixed · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Climate Change Mitigation, Energy and Utilities, Social Justice, Social Impact, Community Organizing, Climate Change Adaptation, Environmental Issue, Social Determinants Of Health, International Relations, Sustainable Development, Health Disparities, Pollution Prevention, Social Sciences, Sustainable Technologies, Consumer Behaviour, Environment, Environmental Policy, Media and Communications, Environmental Engineering, Natural Resource Management
Beginner · Specialization · 3 - 6 Months

University of Maryland, College Park
Skills you'll gain: Emotional Intelligence, Agile Project Management, Program Management, Sprint Retrospectives, Project Portfolio Management, Negotiation, Agile Methodology, Project Controls, Project Risk Management, Team Leadership, Project Management, Quality Management, Leadership, Scaled Agile Framework, User Acceptance Testing (UAT), Continuous Improvement Process, Return On Investment
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Facebook, Personalized Service, Target Audience, Customer Communications Management, Social Media, Social Media Management, Social Media Marketing, Business Requirements, Automation, Drive Engagement, Customer Service, Brand Marketing
Beginner · Guided Project · Less Than 2 Hours