• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Preparando o Marketing Digital

      Skills you'll gain: Marketing, Customer experience strategy (CX), Marketing Strategy and Techniques, Target Market, Digital Marketing, Customer Insights, Content Strategy, Persona Development, Brand Strategy, Agile Methodology, Storytelling, Consumer Behaviour

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Goldman Sachs 10,000 Women के साथ, संचालन के मूल सिद्धांत

      Skills you'll gain: Process Mapping, Business Operations, Business Process, Operations Management, Business Process Improvement, Operational Efficiency, Technology Strategies, Growth Strategies, Customer Service, Competitive Analysis

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Duke University

      Designing Larger Python Programs for Data Science

      Skills you'll gain: Python Programming, Simulations, Debugging, Statistical Methods, Pandas (Python Package), Program Development, Unit Testing, Test Case, Data Science, Development Testing, Software Design, Computational Thinking, Integration Testing, Computer Programming, Data Manipulation, Data Structures, Data Cleansing, Data Analysis, Software Engineering, Software Development

      Beginner · Course · 1 - 4 Weeks

    • P

      Packt

      Chatbots Development with Amazon Lex

      Skills you'll gain: Amazon Web Services, API Gateway, Cloud Applications, Application Deployment, Cloud Development, Serverless Computing, Artificial Intelligence, Amazon CloudWatch, Natural Language Processing, Python Programming, Program Development, Technical Writing, Cloud Services, Development Testing

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced Semantic Processing

      Skills you'll gain: Semantic Web, Natural Language Processing, Data Processing, Text Mining, Applied Machine Learning, Unsupervised Learning, Dimensionality Reduction, Feature Engineering, Statistical Methods, Supervised Learning, Classification And Regression Tree (CART), Linear Algebra, Artificial Neural Networks

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      UBITS

      Negociación y gestión de métricas

      Skills you'll gain: Negotiation, Overcoming Objections, Customer Relationship Management, Sales Management, Rapport Building, Stakeholder Management, Sales, Sales Strategy, Customer Relationship Building, Influencing, Sales Pipelines, Customer experience strategy (CX), Persuasive Communication, Environmental Social And Corporate Governance (ESG), Dashboard

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      B

      Board Infinity

      Power BI Desktop - Query Editor Master Data Transformation

      Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Interactive Data Visualization, Dashboard, Data Transformation, Data Visualization Software, Data Presentation, Data Storytelling, Business Intelligence, Data Manipulation, Data Import/Export, Microsoft Power Platform, Data Security, Data Management, Data Integrity, Data Cleansing, Software Installation

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera

      YouTube Analytics: Optimize Performance

      Skills you'll gain: Benchmarking, Search Engine Optimization, Content Performance Analysis, Marketing Analytics, Key Performance Indicators (KPIs), Performance Analysis, Web Analytics and SEO, Performance Measurement, Content Strategy, Trend Analysis, Customer Insights

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Cómo encontrar intereses de la audiencia con Meta Business

      Skills you'll gain: Target Audience, Marketing Effectiveness, Advertising Campaigns, Customer Insights, Content Creation, Facebook, Content Strategy, Data Import/Export, Social Media, Social Media Marketing, Business Metrics

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      J

      Johns Hopkins University

      Nouvelles approches pour mesurer la santé de la population

      Skills you'll gain: Survey Creation, Epidemiology, Data Collection, Public Health, Health Equity, Health Policy, Health Informatics, Sampling (Statistics), Health Disparities, Health Information Management, Data Integration, Continuous Monitoring

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Generative AI and its Impact on Cybersecurity

      Skills you'll gain: MITRE ATT&CK Framework, Cyber Threat Intelligence, Cyber Security Strategy, Cybersecurity, Threat Modeling, Computer Security, Cyber Attacks, Threat Detection, Artificial Intelligence, Anomaly Detection, Data Ethics, Information Privacy, Innovation

      Intermediate · Course · 1 - 3 Months

    • P

      Packt

      Raspberry Pi and Arduino — Go to the Next Level

      Skills you'll gain: Hardware Design, Electronics, Telecommunications, Electronic Components, Internet Of Things, Embedded Systems, Digital Communications, Debugging, Automation Engineering, Remote Access Systems, Python Programming, System Configuration, Application Development, Software Installation

      Intermediate · Course · 1 - 3 Months

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…215216217…237

    In summary, here are 10 of our most popular customer journey courses

    • Preparando o Marketing Digital: Fundação Instituto de Administração
    • Goldman Sachs 10,000 Women के साथ, संचालन के मूल सिद्धांत: Goldman Sachs
    • Designing Larger Python Programs for Data Science: Duke University
    • Chatbots Development with Amazon Lex: Packt
    • Advanced Semantic Processing: Packt
    • Negociación y gestión de métricas: UBITS
    • Power BI Desktop - Query Editor Master Data Transformation: Board Infinity
    • YouTube Analytics: Optimize Performance: Coursera
    • Cómo encontrar intereses de la audiencia con Meta Business: Coursera Project Network
    • Nouvelles approches pour mesurer la santé de la population: Johns Hopkins University

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok