
Coursera
Skills you'll gain: Stakeholder Engagement, B2B Sales, Stakeholder Management, Stakeholder Communications, Persuasive Communication, Rapport Building, Composure, Relationship Management, Business Relationship Management, Emotional Intelligence, Empathy & Emotional Intelligence, Sales, Relationship Building, Writing, Communication, Business Communication, Generative AI Agents, Communication Strategies, Negotiation, Active Listening
Intermediate · Course · 3 - 6 Months

Tecnológico de Monterrey
Skills you'll gain: Communication Strategies, Conflict Management, Assertiveness, Negotiation, Communication, Interpersonal Communications, Business Leadership, Active Listening, Empathy, Drive Engagement, Constructive Feedback, Organizational Leadership, Social Skills, Emotional Intelligence, Relationship Building, Leadership, Leadership and Management, Strategic Communication, Problem Solving, Business Strategies
★ 4.8 (1.4K) · Advanced · Specialization · 1 - 3 Months

Tsinghua University
Skills you'll gain: Intercultural Competence, Cultural Diversity, Cultural Sensitivity, Mental Health, Learning Strategies, Culture, Stress Management, Liberal Arts, English Language, Literacy, Language Learning, Social Studies, Economics, Empathy & Emotional Intelligence, Interpersonal Communications, Psychology, Writing, Business Management, Higher Education, Oral Comprehension
★ 4.3 (1K) · Beginner · Specialization · 3 - 6 Months

CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management
★ 4.6 (553) · Beginner · Professional Certificate · 3 - 6 Months

Universidad Nacional Autónoma de México
Skills you'll gain: Empathy & Emotional Intelligence, Management Training And Development, Emotional Intelligence, Assertiveness, People Management, Industrial and Organizational Psychology, Staff Management, Team Performance Management, Cooperation, Leadership and Management, Team Management, Behavior Management, Productivity, Organizational Effectiveness, Interpersonal Communications, Professional Development, Communication, Organizational Structure, Leadership, Collaboration
★ 4.8 (2.6K) · Beginner · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Conflict Management, Product Knowledge, Team Oriented, Communication, Time Management
★ 4.6 (465) · Beginner · Professional Certificate · 3 - 6 Months

Goodwill Industries International
Skills you'll gain: Communication, Coaching, Diversity and Inclusion, Diversity Equity and Inclusion Initiatives, Professional Development, Workforce Development, Ethical Standards And Conduct, Relationship Management, Rapport Building, Professionalism, Empathy, Workplace inclusivity, Human Services, Human Centered Design, Relationship Building, Goal Setting, Crisis Intervention
★ 4.7 (364) · Beginner · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Public Speaking, Oral Expression, Storytelling, Verbal Communication Skills, Peer Review, Motivational Skills, Performing Arts, Writing and Editing, Constructive Feedback, Writing, Communication Strategies, Verbal Strategic Communication, Empathy
★ 4.7 (185) · Beginner · Course · 1 - 3 Months

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
★ 4.6 (366) · Beginner · Course · 1 - 4 Weeks
Madecraft
Skills you'll gain: Emotional Intelligence, Communication, Empathy & Emotional Intelligence, Virtual Teams, Communication Strategies, Drive Engagement, Verbal Communication Skills, Leadership, Team Leadership, Active Listening, Executive Presence, Constructive Feedback, Meeting Facilitation, Employee Engagement, Team Collaboration, Storytelling, Delegation Skills, Employee Coaching, People Management, Goal Setting
Beginner · Course · 1 - 4 Weeks
University of Virginia
Skills you'll gain: Design Thinking, Innovation, User Research, Design Research, Human Centered Design, Project Scoping, Planning, Project Planning, Growth Mindedness, User Feedback, Strategic Thinking, Qualitative Research, Interviewing Skills, Customer Insights, Empathy
★ 4.7 (154) · Beginner · Course · 1 - 3 Months

Arizona State University
Skills you'll gain: Communication, Business Correspondence, Business Communication, Verbal Communication Skills, Communication Strategies, Interpersonal Communications, Emotional Intelligence, Meeting Facilitation, Oral Expression, Professionalism, Empathy & Emotional Intelligence, Non-Verbal Communication, Virtual Teams, Relationship Building, Business Writing, Collaboration, Active Listening, Concision, Writing, Presentations
Beginner · Course · 1 - 4 Weeks