Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Tecnológico de Monterrey
Skills you'll gain: Value Propositions, Ideation, Market Opportunities, Entrepreneurship, New Product Development, Business Modeling, Innovation, New Business Development, Business Development, Business Strategies, Business Leadership, Presentations, Customer Insights, Succession Planning, Trend Analysis, Leadership
Advanced · Course · 1 - 3 Months

Skills you'll gain: Adobe After Effects, Animations, Video Editing, Motion Graphics, Post-Production
Intermediate · Course · 1 - 3 Months

Edureka
Skills you'll gain: MongoDB, NoSQL, Database Management, Data Wrangling, Performance Tuning, Database Design, Databases, Data Modeling, Data Store, Query Languages, Scalability, Real Time Data, Disaster Recovery, Data Security
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Email Automation, People Analytics, Job Analysis, Business Analysis, Grammar, Customer Support, Debugging
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Strategic Marketing, Consumer Behaviour, Marketing, Marketing Strategy and Techniques, Marketing Analytics, Target Market, Customer Insights, Data-Driven Decision-Making, Value Propositions, Market Data
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Matplotlib, Data Visualization, Probability & Statistics, Plotly, Statistical Analysis, Data Visualization Software, Statistical Hypothesis Testing, Seaborn, Data Science, Programming Principles, Pandas (Python Package), Statistics, Descriptive Statistics, Data Analysis, NumPy, Probability Distribution, Exploratory Data Analysis, Python Programming
Beginner · Course · 1 - 4 Weeks

AI Business School
Skills you'll gain: Agentic Workflows, AI Workflows, Productivity, AI Orchestration, AI Personalization, AI Enablement, Responsible AI, Business Analysis, Business Technologies, Innovation, ChatGPT, Operational Efficiency, Risk Analysis
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: AI Personalization, AI Enablement, Data Integration, Google Cloud Platform, MLOps (Machine Learning Operations), Model Deployment, Cloud Management, Data Modeling, System Monitoring, Restful API, Performance Measurement
Advanced · Course · 1 - 3 Months

Skills you'll gain: Power Apps Component Framework, Microsoft Power Platform, Microsoft Azure, Microsoft 365, Platform As A Service (PaaS), No-Code Development, Enterprise Application Management, Application Development, Application Design, Microsoft Copilot, Data Management, Dashboard, Data Integration, Business Process Automation, Security Controls
Intermediate · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Decision Support Systems, Customer experience improvement, Resource Allocation, Health Informatics, Patient-centered Care, Stakeholder Analysis, Operational Analysis, Predictive Analytics, Business Analysis, Analytics, Data-Driven Decision-Making, Personalized Service, Process Development, Systems Integration, Innovation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Social Media, Social Media Management, Account Management, Business Planning, Customer Engagement, Target Audience
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Looker (Software), Real Time Data, Analytics, Google Ads, Data Analysis, Customer Insights, Target Audience, Marketing Strategies, Performance Analysis, Customer Retention, E-Commerce
Beginner · Course · 1 - 4 Weeks