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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Fundamentos del emprendimiento en la empresa familiar

    Skills you'll gain: Value Propositions, Ideation, Market Opportunities, Entrepreneurship, New Product Development, Business Modeling, Innovation, New Business Development, Business Development, Business Strategies, Business Leadership, Presentations, Customer Insights, Succession Planning, Trend Analysis, Leadership

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    Beginner's Guide to Adobe After Effects: Animate & Polish

    Skills you'll gain: Adobe After Effects, Animations, Video Editing, Motion Graphics, Post-Production

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    E

    Edureka

    Data Wrangling with MongoDB

    Skills you'll gain: MongoDB, NoSQL, Database Management, Data Wrangling, Performance Tuning, Database Design, Databases, Data Modeling, Data Store, Query Languages, Scalability, Real Time Data, Disaster Recovery, Data Security

    Intermediate · Course · 1 - 3 Months

  • P

    Packt

    DeepSeek R1 AI: 25 Real World Projects in AI for Beginners

    Skills you'll gain: Email Automation, People Analytics, Job Analysis, Business Analysis, Grammar, Customer Support, Debugging

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing Science e Estratégia de Marketing

    Skills you'll gain: Strategic Marketing, Consumer Behaviour, Marketing, Marketing Strategy and Techniques, Marketing Analytics, Target Market, Customer Insights, Data-Driven Decision-Making, Value Propositions, Market Data

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    Edureka

    Python and Statistics Foundations

    Skills you'll gain: Matplotlib, Data Visualization, Probability & Statistics, Plotly, Statistical Analysis, Data Visualization Software, Statistical Hypothesis Testing, Seaborn, Data Science, Programming Principles, Pandas (Python Package), Statistics, Descriptive Statistics, Data Analysis, NumPy, Probability Distribution, Exploratory Data Analysis, Python Programming

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    AI agents and creator tools for management professionals

    Skills you'll gain: Agentic Workflows, AI Workflows, Productivity, AI Orchestration, AI Personalization, AI Enablement, Responsible AI, Business Analysis, Business Technologies, Innovation, ChatGPT, Operational Efficiency, Risk Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Vertex AI Search for Commerce

    Skills you'll gain: AI Personalization, AI Enablement, Data Integration, Google Cloud Platform, MLOps (Machine Learning Operations), Model Deployment, Cloud Management, Data Modeling, System Monitoring, Restful API, Performance Measurement

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    Microsoft Power Platform: Extend the user experience

    Skills you'll gain: Power Apps Component Framework, Microsoft Power Platform, Microsoft Azure, Microsoft 365, Platform As A Service (PaaS), No-Code Development, Enterprise Application Management, Application Development, Application Design, Microsoft Copilot, Data Management, Dashboard, Data Integration, Business Process Automation, Security Controls

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    N

    Northeastern University

    Engaging in Improving Patient Experience Through Analytics

    Skills you'll gain: Decision Support Systems, Customer experience improvement, Resource Allocation, Health Informatics, Patient-centered Care, Stakeholder Analysis, Operational Analysis, Predictive Analytics, Business Analysis, Analytics, Data-Driven Decision-Making, Personalized Service, Process Development, Systems Integration, Innovation

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Создаем аккаунт для бизнеса в Twitter

    Skills you'll gain: Social Media, Social Media Management, Account Management, Business Planning, Customer Engagement, Target Audience

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    LearnKartS

    Google Analytics Course: Track, Analyze & Grow

    Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Looker (Software), Real Time Data, Analytics, Google Ads, Data Analysis, Customer Insights, Target Audience, Marketing Strategies, Performance Analysis, Customer Retention, E-Commerce

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Fundamentos del emprendimiento en la empresa familiar: Tecnológico de Monterrey
  • Beginner's Guide to Adobe After Effects: Animate & Polish: Skillshare
  • Data Wrangling with MongoDB: Edureka
  • DeepSeek R1 AI: 25 Real World Projects in AI for Beginners: Packt
  • Marketing Science e Estratégia de Marketing: Fundação Instituto de Administração
  • Python and Statistics Foundations: Edureka
  • AI agents and creator tools for management professionals: AI Business School
  • Vertex AI Search for Commerce: Google Cloud
  • Microsoft Power Platform: Extend the user experience: Whizlabs
  • Engaging in Improving Patient Experience Through Analytics: Northeastern University

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Market (economics) (28)
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Digital Marketing (13)
Marketing Analytics (11)
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Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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