Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Service Level, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement

Skills you'll gain: Sustainable Development, Geographic Information Systems, Environment, Environmental Resource Management, Natural Resource Management, Spatial Analysis, Sustainability Standards, Environmental Science, Environmental Policy, Hydrology, Economics, Governance, Stakeholder Engagement, Case Studies

Skills you'll gain: Case Law, Commercial Laws, Legal Research, Contract Review, Case Studies

Skills you'll gain: Revenue Management, Service Design, Customer experience improvement, Financial Services, Innovation, Economics, Product Design, Case Studies, Platform As A Service (PaaS), Business Modeling, Business Strategy, Consumer Behaviour

Skills you'll gain: Tax Laws, Tax, Intercompany Accounting, Tax Compliance, Corporate Tax, Audit Planning, International Financial Reporting Standards, Arbitration, Law, Regulation, and Compliance, Analysis, Compliance Auditing

Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration

Skills you'll gain: Relationship Building, Social Skills, Active Listening, Interpersonal Communications, Communication, Empathy, Self-Awareness, Emotional Intelligence, Needs Assessment, Assertiveness, Psychology, Cultural Diversity

Skills you'll gain: Customer Success Management, Sales Support, Salesforce, Data Visualization, Sales Management, Customer Relationship Management (CRM) Software, Customer Support, Sales Pipelines, Dashboard, Customer Service, Data-Driven Decision-Making, Business Reporting, Performance Analysis, Customer Relationship Building

Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Multi-Factor Authentication, Role-Based Access Control (RBAC), Authentications, Azure Active Directory, Zero Trust Network Access, Identity and Access Management, User Provisioning, Security Controls, Cloud Security, User Accounts

Skills you'll gain: Negotiation, Contract Negotiation, Procurement, Strategic Sourcing, Goal Setting, Communication, Business Research, Stakeholder Communications