Conflict resolution courses can help you learn negotiation techniques, active listening skills, mediation strategies, and the dynamics of interpersonal communication. You can build skills in identifying underlying interests, managing emotions during disputes, and facilitating collaborative problem-solving. Many courses introduce tools like conflict assessment frameworks and communication models that aid in resolving disagreements effectively and fostering a positive environment.

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Team Building, Resilience, Emotional Intelligence, Leadership, Team Management, Empathy & Emotional Intelligence, Team Motivation, Conflict Management, Collaboration, Communication, Adaptability, Change Management
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Organizational Leadership, Team Motivation, Team Leadership, Initiative and Leadership, Leadership, Team Management, Team Performance Management, Leadership and Management, Team Building, Drive Engagement, Storytelling, Coaching, Employee Coaching, Industrial and Organizational Psychology, Goal Setting, Employee Engagement, Collaboration, Influencing, Empathy & Emotional Intelligence, Neurology
Build toward a degree
Beginner · Course · 1 - 3 Months

CVS Health
Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Google Docs, Google Sheets, Gmail, Google Workspace, Calendar Management, Presentations, Spreadsheet Software, Setting Appointments, Excel Formulas, Collaborative Software, Excel Macros, Data Visualization, Email Automation, Email Security, Meeting Facilitation, Version Control, Data Management, Organizational Skills, Scheduling, Productivity Software
Beginner · Specialization · 3 - 6 Months

University of Michigan
Skills you'll gain: Human Capital, Human Resource Strategy, Human Resources, Professional Development, HR Tech, Leadership, Conflict Management, People Analytics, Communication Strategies, People Development, Compensation Management, Environment Health And Safety, Employee Engagement, Self-Awareness
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Clinical Data Management, Statistical Reporting, Data Sharing, Version Control, Clinical Trials, GitHub, Data Quality, Medical Privacy, Quality Assurance, Risk Management, Maintainability, DevOps, R Programming, Package and Software Management, Agile Software Development, Agile Methodology
Intermediate · Course · 1 - 3 Months

University of Minnesota
Skills you'll gain: Clinical Leadership, Nursing Management, Leadership, Nursing Administration, Nursing, Health Care Administration, Health Informatics, Innovation, Conflict Management, Systems Thinking, Self-Awareness, Personal Development, Ethical Standards And Conduct, Cultural Diversity
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Rmarkdown, Version Control, Web Scraping, Regression Analysis, Knitr, Exploratory Data Analysis, Statistical Analysis, Data Manipulation, Dimensionality Reduction, Ggplot2, Geospatial Information and Technology, Time Series Analysis and Forecasting, Plotly, Microsoft Azure, Data Cleansing, Data Visualization, Software Documentation, R Programming, Data Quality, Microsoft Copilot
Beginner · Professional Certificate · 3 - 6 Months

University of California, Irvine
Skills you'll gain: Project Planning, Stakeholder Management, Planning, Conflict Management, Project Management, Project Scoping, Leadership and Management, Project Coordination, Influencing, Organizational Structure, Communication Strategies
Mixed · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Stakeholder Engagement, Team Management, Team Building, Expectation Management, Project Management Institute (PMI) Methodology, Resource Management, Relationship Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Negotiation, Rapport Building, Active Listening, Influencing, Relationship Building, Business Communication, Conflict Management, Goal Setting, Communication, Expectation Management
Mixed · Course · 1 - 4 Weeks