• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey Mapping
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "customer journey mapping"

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Sales Training for High Performing Teams

      Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Management, Sales Training, Prospecting and Qualification, Inside Sales, Sales Enablement, Sales Process, Sales Prospecting, HubSpot CRM, Lead Generation, Sales, Sales Strategy, Consultative Selling, Consumer Behaviour, Management Training And Development, Target Market, Service Level Agreement, Employee Training

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.2K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Digital Marketing Capstone

      Skills you'll gain: Keyword Research, Email Marketing, Digital Marketing, Marketing Analytics, Online Advertising, Performance Analysis, Consumer Behaviour, Marketing Strategies, Key Performance Indicators (KPIs), Web Analytics and SEO, Search Engine Optimization, Web Content, Customer Analysis, Advertising Campaigns

      4.5
      Rating, 4.5 out of 5 stars
      ·
      601 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Pearson

      Certified Kubernetes Application Developer (CKAD): Unit 1

      Skills you'll gain: Kubernetes, Containerization, Docker (Software), Cloud-Native Computing, Development Environment, Application Deployment

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      Project on Recommendation Engine - Book Recommender

      Skills you'll gain: AI Personalization, Data Manipulation, Data Cleansing, Data Transformation, Feature Engineering, Pandas (Python Package), Text Mining, Scikit Learn (Machine Learning Library), Data Integration, Python Programming, Machine Learning

      4.7
      Rating, 4.7 out of 5 stars
      ·
      11 reviews

      Intermediate · Course · 1 - 4 Weeks

    • P

      Pontificia Universidad Católica de Chile

      Magíster en Ciencia de Datos

      Skills you'll gain: Revenue Management, Database Design, Data Ethics, Customer Analysis, FinTech, Business Analytics, Biostatistics, Gerontology, People Analytics, Public Key Infrastructure, Predictive Analytics, Statistical Reporting, Unsupervised Learning, Deep Learning, Risk Analysis, Network Analysis, Time Series Analysis and Forecasting, Digital Transformation, Exploratory Data Analysis, Natural Language Processing

      Earn a degree

      Degree · 1 - 4 Years

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Introduction to Web Development and HTML Basics

      Skills you'll gain: Development Environment, Web Applications, Software Development Tools, Web Analytics and SEO

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      I

      Infosec

      CompTIA Data+

      Skills you'll gain: Data Integration, Data Analysis, Data Mining, Data-Driven Decision-Making, Data Modeling, Data Governance, Business Analytics, Data Visualization, Statistical Analysis, Dashboard, Data Warehousing, Data Storage, Data Security, Data Quality, Descriptive Statistics, Data Cleansing, Data Integrity, Relational Databases, Machine Learning

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      R

      Rutgers the State University of New Jersey

      Influencer Marketing Strategy

      Skills you'll gain: Social Media Strategy, Social Media Campaigns, Content Marketing, Social Media, Marketing Effectiveness, Digital Media Strategy, Marketing Strategies, Campaign Management, Return On Investment, Key Performance Indicators (KPIs), Drive Engagement, Marketing Budgets, Brand Awareness, Influencing, Customer Engagement, Marketing Analytics, Content Creation, Presentations, Target Audience

      4.3
      Rating, 4.3 out of 5 stars
      ·
      189 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      LearnQuest

      Java Database Connectivity

      Skills you'll gain: Stored Procedure, Hibernate (Java), PL/SQL, Relational Databases, Object-Relational Mapping, SQL, Data Access, Java Platform Enterprise Edition (J2EE), Database Design, Databases, Java, Data Manipulation, Data Mapping, Java Programming, JUnit, Object Oriented Programming (OOP), Query Languages, Database Management, Database Systems, Transaction Processing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      54 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Modern Java - Mastering Features from Java 8 to Java 21

      Skills you'll gain: JUnit, Restful API, Software Design, JSON

      Intermediate · Course · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI: Boost Your Sales Career

      Skills you'll gain: Sales Strategy, Sales Presentation, Sales Enablement, Sales Training, Sales Pipelines, Sales Management, Generative AI, Lead Generation, Sales Prospecting, LinkedIn, B2B Sales, AI Personalization, ChatGPT, Presentations, Email Marketing, Artificial Intelligence, Data Ethics, Marketing Collateral, Proposal Writing, Forecasting

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      M

      Meta

      WhatsApp Business Platform for Developers

      Skills you'll gain: Quality Monitoring, Cloud API, Application Programming Interface (API), Web Services, Customer Communications Management, Account Management, Business Communication, Data Migration

      4.5
      Rating, 4.5 out of 5 stars
      ·
      101 reviews

      Intermediate · Course · 1 - 4 Weeks

    Searches related to customer journey mapping

    genai for customer journey mapping
    1…484950…257

    In summary, here are 10 of our most popular customer journey mapping courses

    • Sales Training for High Performing Teams: HubSpot Academy
    • Digital Marketing Capstone: University of Illinois Urbana-Champaign
    • Certified Kubernetes Application Developer (CKAD): Unit 1: Pearson
    • Project on Recommendation Engine - Book Recommender: EDUCBA
    • Magíster en Ciencia de Datos: Pontificia Universidad Católica de Chile
    • Introduction to Web Development and HTML Basics: Packt
    • CompTIA Data+: Infosec
    • Influencer Marketing Strategy: Rutgers the State University of New Jersey
    • Java Database Connectivity: LearnQuest
    • Modern Java - Mastering Features from Java 8 to Java 21: Packt

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok