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  • Handling Conflict On The Phone


Results for "handling+conflict+on+the+phone"


  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Preparing for Your Call Center Customer Service Role

    Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, LinkedIn, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    54 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    S

    Starweaver

    Tools and Techniques for Managing Stress

    Skills you'll gain: Stress Management, Resilience, Emotional Intelligence, Time Management, Personal Development, Organizational Skills, Mindfulness, Adaptability, Productivity, Prioritization, Personal Care, Relationship Building, Leadership

    4.7
    Rating, 4.7 out of 5 stars
    ·
    35 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Macquarie University

    Cyber Security: Mobile Security

    Skills you'll gain: Mobile Security, Investigation, Mobile Development, Apple iOS, Criminal Investigation and Forensics, Android (Operating System), Application Security, Legal Proceedings, Cybersecurity, File Systems, Malware Protection, Computer Security, Secure Coding, Computer Security Incident Management, Cloud Security, Security Strategy, Analysis, Encryption, Debugging, Disaster Recovery

    4.5
    Rating, 4.5 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    A

    Alfaisal University | KLD

    كيفية السيطرة على التوتر والقلق

    Skills you'll gain: Personal Development, Stress Management, Composure, Professional Development, Mindfulness, Emotional Intelligence, Self-Awareness, Mental Health, Behavioral Health, Physical Therapy, Physiology

    4.9
    Rating, 4.9 out of 5 stars
    ·
    62 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Managing Conflict

    Skills you'll gain: Conflict Management, Active Listening, Mediation, Teamwork, Collaboration, De-escalation Techniques, Negotiation, Leadership, Interpersonal Communications, Emotional Intelligence, Empathy, Accountability

    4.8
    Rating, 4.8 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Call Center Customer Service

    Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

    4.7
    Rating, 4.7 out of 5 stars
    ·
    90 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Get Started with Messaging & Collaboration Apps: Teams/Zoom

    Skills you'll gain: Microsoft Teams, Slack (Software), Google Workspace, Collaborative Software, Productivity Software, Microsoft 365, Virtual Teams, Meeting Facilitation, Communication, Scheduling

    4.9
    Rating, 4.9 out of 5 stars
    ·
    62 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Introduction to Crisis Management and Crisis Communication

    Skills you'll gain: Crisis Management, Emergency Response, Corporate Communications, Contingency Planning, Public Affairs, Risk Management, Business Continuity Planning, Communication Strategies, Case Studies, Stakeholder Communications, Internal Communications, Communication, Media and Communications, Social Media

    4.5
    Rating, 4.5 out of 5 stars
    ·
    13 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    UBITS

    Potencia tu comunicación como líder

    Skills you'll gain: Active Listening, Leadership, Persuasive Communication, Influencing, Verbal Communication Skills, Communication, Strategic Communication, Negotiation, Emotional Intelligence, Assertiveness, Empathy, Conflict Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    34 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    T

    The University of Notre Dame

    Ethics of Communication

    Skills you'll gain: Active Listening, Conflict Management, Communication Strategies, Business Communication, Case Studies, Business Ethics, Interpersonal Communications, Crisis Management, Strategic Communication, Communication, Ethical Standards And Conduct

    4.9
    Rating, 4.9 out of 5 stars
    ·
    74 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universidad Nacional Autónoma de México

    La solución del conflicto ético

    Skills you'll gain: Healthcare Ethics, Ethical Standards And Conduct, Clinical Research Ethics, Informed Consent, Health Care Procedure and Regulation, Patient Advocacy, Conflict Management, Medical Practices and Procedures, Law, Regulation, and Compliance, Legal Research, Medical Privacy, Patient-centered Care, Self-Awareness, Lifelong Learning

    4.7
    Rating, 4.7 out of 5 stars
    ·
    474 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    UBITS

    Resuelve conflictos laborales según la Guía de HBR

    Skills you'll gain: Conflict Management, Negotiation, Professionalism, Relationship Management, Communication Strategies, De-escalation Techniques, Emotional Intelligence, Empathy, Expectation Management, Growth Mindedness

    4.9
    Rating, 4.9 out of 5 stars
    ·
    9 reviews

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular handling+conflict+on+the+phone courses

  • Preparing for Your Call Center Customer Service Role: CVS Health
  • Tools and Techniques for Managing Stress: Starweaver
  • Cyber Security: Mobile Security: Macquarie University
  • كيفية السيطرة على التوتر والقلق: Alfaisal University | KLD
  • Managing Conflict: Packt
  • Call Center Customer Service: CVS Health
  • Get Started with Messaging & Collaboration Apps: Teams/Zoom: SkillUp
  • Introduction to Crisis Management and Crisis Communication: University of Colorado Boulder
  • Potencia tu comunicación como líder: UBITS
  • Ethics of Communication: The University of Notre Dame

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