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CRM Courses

CRM courses can help you learn customer segmentation, sales pipeline management, data analysis, and effective communication strategies. You can build skills in relationship building, customer retention techniques, and leveraging feedback to enhance service offerings. Many courses introduce tools like Salesforce, HubSpot, and Zoho, showing how to use these platforms for tracking customer interactions, automating marketing efforts, and analyzing sales performance.


Popular CRM Courses and Certifications


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    Skillshare

    Learn Notion for Client and Project Management

    Skills you'll gain: Dashboard, Databases, Project Schedules, Data Visualization, Calendar Management, Customer Relationship Management (CRM) Software, Project Management, Content Creation, Process Improvement and Optimization, File Management, Collaboration, User Accounts

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
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    Kennesaw State University

    Customer Centricity as Competitive Advantage - Jagdish Sheth

    Skills you'll gain: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour

    4.7
    Rating, 4.7 out of 5 stars
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    48 reviews

    Beginner · Course · 1 - 4 Weeks

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    Starweaver

    Global Business Communication

    Skills you'll gain: Data Storytelling, Active Listening, Non-Verbal Communication, Business Writing, Sales Presentation, Concision, Sales Strategy, Writing, Cultural Sensitivity, Persuasive Communication, Interpersonal Communications, Customer Relationship Management (CRM) Software, Storytelling, Emotional Intelligence, Sales, Business Communication, Communication Strategies, Technical Communication, Communication, Marketing Communications

    4.6
    Rating, 4.6 out of 5 stars
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    18 reviews

    Intermediate · Specialization · 1 - 3 Months

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    Simplilearn

    Strategic Digital Marketing Channels - SEO & SEM

    Skills you'll gain: Search Engine Marketing, Google Ads, Search Engine Optimization, Marketing Strategies, Web Analytics and SEO, Online Advertising, Marketing, Email Marketing, Marketing Analytics, Digital Marketing, Marketing Psychology, Customer Relationship Management, Paid media, Campaign Management, Marketing Automation, Advertising Campaigns, Google Analytics, UI/UX Strategy, Social Media Marketing, Digital Advertising

    4.5
    Rating, 4.5 out of 5 stars
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    32 reviews

    Beginner · Specialization · 1 - 3 Months

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    Dell

    Selling with Confidence

    Skills you'll gain: Overcoming Objections, Closing (Sales), Value Propositions, Selling Techniques, Sales Presentation, Technical Sales, Inside Sales, Sales Strategy, Sales Process, Sales, Business Communication, Outside Sales, Customer Service

    5
    Rating, 5 out of 5 stars
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    20 reviews

    Beginner · Course · 1 - 4 Weeks

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    Starweaver

    Strategic Sales Leadership

    Skills you'll gain: Data Storytelling, Business Writing, Sales Presentation, Concision, Sales Strategy, Writing, Persuasive Communication, Customer Relationship Management (CRM) Software, Storytelling, Responsible AI, Sales, Business Communication, Google Gemini, Anthropic Claude, Business Leadership, Sales Enablement, Generative AI, Communication, Proposal Writing, Communication Strategies

    4.5
    Rating, 4.5 out of 5 stars
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    15 reviews

    Intermediate · Specialization · 1 - 3 Months

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    Starweaver

    Executive Communication & Data Leadership

    Skills you'll gain: Data Storytelling, Active Listening, Non-Verbal Communication, Business Writing, Sales Presentation, Concision, Sales Strategy, Writing, Cultural Sensitivity, Persuasive Communication, Interpersonal Communications, Customer Relationship Management (CRM) Software, Emotional Intelligence, Sales, Technical Writing, Verbal Communication Skills, Storytelling, Communication Strategies, Communication, Marketing Communications

    4.6
    Rating, 4.6 out of 5 stars
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    18 reviews

    Intermediate · Specialization · 1 - 3 Months

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    Coursera

    How to Develop an Account Strategy

    Skills you'll gain: Account Strategy, Customer Success Management, Customer experience strategy (CX), Customer Engagement, Customer Service, Customer Relationship Management, Milestones (Project Management), Relationship Building, Growth Strategies, Expectation Management, Data-Driven Decision-Making

    4.2
    Rating, 4.2 out of 5 stars
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    11 reviews

    Intermediate · Course · 1 - 4 Weeks

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    Dell

    What Does IT Sales Entail?

    Skills you'll gain: Sales Process, Active Listening, Prospecting and Qualification, Sales Presentation, Business Communication, Sales, Inside Sales, Sales Prospecting, Outside Sales, Interviewing Skills, Prioritization, Customer Relationship Building

    4.7
    Rating, 4.7 out of 5 stars
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    15 reviews

    Beginner · Course · 1 - 4 Weeks

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    Simplilearn

    Ecommerce Listing Course

    Skills you'll gain: Search Engine Optimization, E-Commerce, Logistics Management, Merchandising, Product Marketing, Promotional Strategies, Product Knowledge, Customer Service, Customer Relationship Management, Online Advertising, Price Negotiation, Web Analytics and SEO, Social Media Marketing, Content Creation

    4.3
    Rating, 4.3 out of 5 stars
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    6 reviews

    Beginner · Course · 1 - 4 Weeks

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    Salesforce

    Manual de estrategias de ventas por conversación para SDR

    Skills you'll gain: Overcoming Objections, Sales Development, Lead Generation, Verbal Communication Skills, Prospecting and Qualification, Phone Sales, Cold Calling, Emotional Intelligence, Sales Strategy, Sales Training, Sales Presentations, Target Audience, Sales Process, Empathy, Rapport Building, Active Listening, Value Propositions

    Beginner · Course · 1 - 3 Months

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    Hult International Business School

    Mastering Sales: From Fundamentals to Career Success

    Skills you'll gain: Active Listening, Rapport Building, Sales Strategy, Sales Process, Sales Presentation, Communication, Prospecting and Qualification, Influencing, Relationship Building, Professional Development, Negotiation, Interviewing Skills, Branding, Time Management

    5
    Rating, 5 out of 5 stars
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    7 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular crm courses

  • Learn Notion for Client and Project Management: Skillshare
  • Customer Centricity as Competitive Advantage - Jagdish Sheth: Kennesaw State University
  • Global Business Communication: Starweaver
  • Strategic Digital Marketing Channels - SEO & SEM: Simplilearn
  • Selling with Confidence: Dell
  • Strategic Sales Leadership: Starweaver
  • Executive Communication & Data Leadership: Starweaver
  • How to Develop an Account Strategy: Coursera
  • What Does IT Sales Entail?: Dell
  • Ecommerce Listing Course: Simplilearn

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