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Applications of Copilot in the Workplace

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Applications of Copilot in the Workplace

This course is part of multiple programs.

Instructor: Microsoft

5,478 already enrolled

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3 modules

Gain insight into a topic and learn the fundamentals.

39 reviews

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

39 reviews

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

Skills you'll gain

Tools you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

7 assignments¹

AI Graded see disclaimer

Taught in English

91% of learners achieved a positive career outcome

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There are 3 modules in this course

Explore how Microsoft Copilot is transforming business functions. Discover Copilot's AI-powered features designed to streamline interactions and improve efficiency. Learn how to harness Copilot to automate responses to routine inquiries, rapidly resolve complex issues, and even anticipate potential problems before they escalate. Explore real-world examples of how organizations have used Copilot to elevate their customer service and success initiatives. Evaluate the tangible impact of Copilot on key metrics like customer satisfaction, retention rates, and overall experience. Gain insights into best practices for integrating Copilot into your customer-facing workflows to achieve measurable improvements in your customer support operations.

By the end of this course, you'll be able to: • Identify how Copilot can optimize marketing, sales, and customer service processes. • Demonstrate the ability to use Copilot to optimize marketing, sales, and customer service processes. • Assess the benefits and potential challenges of integrating Copilot into different business functions, considering factors like efficiency, effectiveness, ethical considerations, and regulatory compliance. Required Course Materials: A Copilot license is required to complete this course. If you don’t have a Microsoft 365 Personal or Family license, you can start a free 30-day trial using the link provided in the course.

Module details

This module introduces learners to the applications of Microsoft Copilot in the field of security and compliance. It explores the fundamentals of generative AI, highlighting its potential and limitations. Learners will discover the various Copilot tools designed to enhance security and compliance efforts and learn how AI capabilities like natural language processing and automation can streamline workflows and improve efficiency in tasks like security investigations, compliance audits, and risk assessments. The module also delves into how Copilot can automate repetitive tasks, freeing up security professionals to focus on more strategic initiatives.

What's included

9 videos4 readings2 assignments

9 videosTotal 37 minutes

Welcome to applications of Copilot in the workplace3 minutes
Generative AI: The power and limits of AI-generated content4 minutes
An Introduction to the Different Microsoft Copilots7 minutes
How the Different Microsoft Copilots Are Constructed8 minutes
Demo: Copilot features for security and compliance2 minutes
How Copilot transforms security operations3 minutes
Demo: Copilot’s NLP capabilities to streamline security and compliance tasks4 minutes
Using Copilot to streamline your workday3 minutes
Copilot's automation in action: A deep dive3 minutes

4 readingsTotal 40 minutes

How to Get Started with Microsoft Copilot10 minutes
Copilot in action: How AI transforms security and compliance operations10 minutes
A case study of Copilot in risk assessment10 minutes
10 security and compliance tasks you can automate with Copilot today10 minutes

2 assignmentsTotal 45 minutes

Can you identify opportunities for efficiency?15 minutes
Automate security and compliance workflows with Copilot30 minutes

This module explores how Microsoft Copilot is revolutionizing marketing and sales strategies. Discover the AI-powered tools and capabilities tailored to these functions and learn how to leverage them to drive growth and enhance customer experiences. You’ll explore the world of personalized marketing campaigns, optimized sales processes, and improved customer engagement using Copilot. Learn to create compelling marketing copy, generate qualified leads, and track campaign performance with precision. And you’ll be introduced to how to assess the impact of Copilot on marketing ROI, sales conversion rates, and customer satisfaction through real-world examples and case studies.

What's included

10 videos2 readings2 assignments

10 videosTotal 44 minutes

Using Copilot for marketing and sales3 minutes
Copilot tools for sales and marketing8 minutes
Copilot tools in action: A guided tour4 minutes
Copilot: Your personalization powerhouse5 minutes
The Copilot engagement engine2 minutes
Demo: Crafting killer marketing copy with Copilot3 minutes
Demo: Optimizing sales with Copilot: A step-by-step guide4 minutes
Demo: Generating sales leads with Copilot4 minutes
Copilot's ROI: Real-world results7 minutes
Demo: Measuring customer satisfaction with Copilot: Tools and techniques4 minutes

2 readingsTotal 30 minutes

Examples of crafting marketing copy20 minutes
Your Copilot tool kit10 minutes

2 assignmentsTotal 45 minutes

Which Copilot tools could you use for sales and marketing?15 minutes
Copilot's capabilities for marketing and sales30 minutes

This module explores how Microsoft Copilot is transforming customer success and service operations. Discover Copilot's AI-powered features designed to streamline interactions, improve efficiency, and enhance the overall customer experience. Learn how to harness Copilot to automate responses to routine inquiries, rapidly resolve complex issues, and even anticipate potential problems before they escalate. Explore real-world examples of how organizations have used Copilot to elevate their customer service and success initiatives. Evaluate the tangible impact of Copilot on key metrics like customer satisfaction, retention rates, and overall experience. Gain insights into best practices for integrating Copilot into your customer-facing workflows to achieve measurable improvements in your customer support operations.

What's included

6 videos3 readings3 assignments1 peer review

6 videosTotal 23 minutes

Copilot: Your customer's best friend2 minutes
Copilot features for customer success7 minutes
Automating support and improving satisfaction4 minutes
Demo: Automate email responses3 minutes
Copilot’s impact on customer success2 minutes
Demo: Analyze customer success metrics with Copilot5 minutes

3 readingsTotal 30 minutes

Copilot in action: Using OneNote in the workplace10 minutes
Supercharge your customer support with Copilot10 minutes
The Copilot effect: Real stories of improved customer success10 minutes

3 assignmentsTotal 60 minutes

How can you automate customer support with Copilot?15 minutes
Project: Create a marketing campaign and navigate a security breach Part 115 minutes
How can you enhance customer success and support initiatives with Copilot?30 minutes