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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
    New
    Status: Free Trial
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    K

    Khalifa University

    AI for Executives

    Skills you'll gain: Data Strategy, Customer Relationship Management (CRM) Software, AI Personalization, AI Enablement, Sales Enablement, Model Deployment, Feature Engineering, Data Governance, Responsible AI, Model Evaluation, Data Preprocessing, Transfer Learning, Data Quality, Customer Data Management, Sales Management, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Reinforcement Learning, Natural Language Processing

    Beginner · Specialization · 3 - 6 Months

  • P

    Packt

    The Complete Project Management Fundamentals Course

    Skills you'll gain: Agile Project Management, Project Management, Project Coordination, Agile Methodology, Project Management Software, Project Management Life Cycle, Healthcare Project Management, Project Estimation, Jira (Software), Budget Management, Risk Management, Cost Estimation, Sprint Planning, Backlogs, Microsoft Teams

    Intermediate · Course · 3 - 6 Months

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    Packt

    Kaizen Event: Become a Certified Kaizen Event Specialist

    Skills you'll gain: Process Analysis, Kaizen Methodology, Process Mapping, Process Improvement, Solution Delivery, Business Process Improvement, Continuous Improvement Process, Team Management, Lean Methodologies, Brainstorming, Root Cause Analysis, Key Performance Indicators (KPIs), Cross-Functional Collaboration, Goal Setting

    Intermediate · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Harnessing HubSpot AI: Intelligent Marketing Success

    Skills you'll gain: Blogs, Content Creation, HubSpot CRM, Marketing Strategies, Marketing Automation, Customer Engagement, Email Marketing, Marketing Effectiveness, Marketing, AI Enablement, Artificial Intelligence

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    التسويق العضوي: مجموعات الفيسبوك للشركات الصغيرة

    Skills you'll gain: Target Audience, Target Market, Facebook, Customer Analysis, Social Media Marketing, Social Media Content, Business Marketing, Social Media, Content Creation, Business Planning, Drive Engagement

    4.5
    Rating, 4.5 out of 5 stars
    ·
    26 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Create User Stories in Miro

    Skills you'll gain: User Story, Backlogs, Product Roadmaps, Sprint Planning, User Research, Product Planning, Agile Methodology, Prioritization, Product Development, Product Strategy

    4.4
    Rating, 4.4 out of 5 stars
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    8 reviews

    Beginner · Guided Project · Less Than 2 Hours

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    EDUCBA

    Master TQM and Six Sigma: Build Quality, Reduce Errors

    Skills you'll gain: Customer Relationship Management, Six Sigma Methodology, Lean Six Sigma, Continuous Improvement Process, Operational Excellence, Quality Management, Process Improvement, Quality Assurance and Control, Customer experience improvement, Risk Analysis, Production Planning, Culture Transformation, Employee Engagement

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing e o Consumidor no Ambiente Digital

    Skills you'll gain: Customer experience strategy (CX), Marketing Strategies, Strategic Marketing, Marketing Strategy and Techniques, Marketing, Digital Marketing, Consumer Behaviour, Communication Planning, Integrated Marketing Communications, Marketing Effectiveness, Customer Insights, Target Market, Marketing Analytics, Digital Transformation, Sales Strategy, Digital Advertising, Sales Process, Digital Communications, Content Strategy, MarTech

    4.9
    Rating, 4.9 out of 5 stars
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    11 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Sales Analytics

    Skills you'll gain: Sales Strategy, Customer Analysis, AI Personalization, Sales, Sales Pipelines, Sales Management, Generative AI, Customer Insights, Forecasting, Personalized Service, Data-Driven Decision-Making, Revenue Forecasting, Analytics, Artificial Intelligence

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    ITSM Foundations: Optimizing IT Service Management

    Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, Operational Efficiency, Automation, Workflow Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    L&T EduTech

    Heavy Manufacturing of Typical Static Equipment

    Skills you'll gain: Equipment Design, Manufacturing Processes, Chemical Engineering, Process Engineering, Mechanical Engineering, Materials science, Manufacturing Operations, Production Process, Petroleum Industry, Engineering Practices, Engineering Design Process

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Blockchain Basics and Smart Contract Foundations

    Skills you'll gain: Blockchain, FinTech, Application Development, Emerging Technologies, Computer Programming Tools, Program Development, Cryptography, Development Environment, Programming Principles, Transaction Processing, Data Structures, Debugging

    4.4
    Rating, 4.4 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • AI for Executives: Khalifa University
  • The Complete Project Management Fundamentals Course: Packt
  • Kaizen Event: Become a Certified Kaizen Event Specialist: Packt
  • Harnessing HubSpot AI: Intelligent Marketing Success: Coursera
  • التسويق العضوي: مجموعات الفيسبوك للشركات الصغيرة: Coursera
  • Create User Stories in Miro: Coursera
  • Master TQM and Six Sigma: Build Quality, Reduce Errors: EDUCBA
  • Marketing e o Consumidor no Ambiente Digital: Fundação Instituto de Administração
  • GenAI for Sales Analytics: Coursera
  • ITSM Foundations: Optimizing IT Service Management: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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