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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • C

    Coursera

    Trello for Beginners

    Skills you'll gain: Kanban Principles, Agile Methodology, Workflow Management, Prioritization, Collaborative Software, Project Management Software, Organizational Skills, Lean Methodologies, Project Management, User Accounts

    4.4
    Rating, 4.4 out of 5 stars
    ·
    175 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Computational Thinking with Beginning C Programming

    Skills you'll gain: Computational Thinking, Data Collection, Simulations, Data Analysis, Microsoft Visual Studio, C (Programming Language), Analysis, Automation, Program Development, Data Structures, Programming Principles, Algorithms, Computer Programming, Theoretical Computer Science, Data Storage, Data Store, Descriptive Statistics, Problem Management, Data Visualization Software, File Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    433 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    É

    École Polytechnique

    Digital business - Act on the digital world

    Skills you'll gain: Digital Transformation, Business Transformation, Marketing Management, Technology Strategies, Business Technologies, E-Commerce, Business Management, Innovation, Customer Acquisition Management, Data Management, Marketing Strategies, Growth Strategies, Data-Driven Decision-Making, Scalability, Presentations

    4.6
    Rating, 4.6 out of 5 stars
    ·
    28 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Organizational innovation and creativity

    Skills you'll gain: Design Thinking, Innovation, Creative Problem-Solving, Ideation, Process Development, Creative Thinking, New Product Development, Creativity, Lean Methodologies, Customer experience improvement, Customer Engagement, Product Lifecycle Management, Business Modeling, Value Propositions

    4.6
    Rating, 4.6 out of 5 stars
    ·
    16 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Business Analysis: Project and Stakeholder Management

    Skills you'll gain: Stakeholder Analysis, Stakeholder Management, Stakeholder Engagement, Business Analysis, Project Management, Risk Management, Plan Execution, Project Planning, Requirements Analysis, Project Coordination, Stakeholder Communications, Communication Strategies, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    29 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    F

    Fundação Instituto de Administração

    Design Research para Estratégia e Inovação

    Skills you'll gain: Design Thinking, Design Research, Innovation, Design Strategies, Human Centered Design, User Research, Ideation, Service Design, Organizational Strategy, Creativity, User Experience Design, Storyboarding, Product Development, Process Development, Market Research, User Experience, Qualitative Research, Quantitative Research, Data Collection

    4.6
    Rating, 4.6 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    I

    Indian Institute for Human Settlements

    The Art and Science of Economic Policy

    Skills you'll gain: Economics, Policy, and Social Studies, Policy Development, Public Policies, Policy Analysis, Behavioral Economics, Political Sciences, Economics, Market Dynamics, Governance, Program Implementation, Decision Making

    4.7
    Rating, 4.7 out of 5 stars
    ·
    121 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    ART of the MOOC: Activism and Social Movements

    Skills you'll gain: Art History, Community Organizing, Social Justice, Advocacy, Student Engagement, Liberal Arts, Social Sciences, Performing Arts, Creativity, Aesthetics, Cultural Diversity, Media and Communications, Discussion Facilitation

    4.5
    Rating, 4.5 out of 5 stars
    ·
    151 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    T

    The University of Edinburgh

    Climate Change: Carbon Capture and Storage

    Skills you'll gain: Climate Change Mitigation, Energy and Utilities, Pollution Prevention, Oil and Gas, Economics, Sustainable Technologies, Environmental Policy, Environmental Science, Chemical Engineering

    4.7
    Rating, 4.7 out of 5 stars
    ·
    93 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    UiPath

    Data Manipulation in RPA

    Skills you'll gain: Data Manipulation, Robotic Process Automation, Automation, Data Cleansing, Data Integration, Data Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    76 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Data Management and Storage in the Cloud

    Skills you'll gain: Data Lakes, Data Governance, Data Architecture, Data Management, Cloud Storage, Database Management, Data Warehousing, Data Access, Metadata Management, NoSQL, Star Schema, Data Quality, Big Data, Query Languages, Data Integration, Application Programming Interface (API), Performance Tuning

    4.1
    Rating, 4.1 out of 5 stars
    ·
    38 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Logistics Excellence

    Skills you'll gain: Logistics, Logistics Management, Warehouse Management, Supply Chain Management, Supply Chain, Transportation Management, Supply Chain Systems, Inventory and Warehousing, Order Fulfillment, Relationship Management, Supplier Relationship Management, Cash Flows, Complex Problem Solving

    4.7
    Rating, 4.7 out of 5 stars
    ·
    71 reviews

    Advanced · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer experience courses

  • Trello for Beginners: Coursera
  • Computational Thinking with Beginning C Programming: University of Colorado System
  • Digital business - Act on the digital world: École Polytechnique
  • Organizational innovation and creativity: Tecnológico de Monterrey
  • Business Analysis: Project and Stakeholder Management: SkillUp
  • Design Research para Estratégia e Inovação: Fundação Instituto de Administração
  • The Art and Science of Economic Policy: Indian Institute for Human Settlements
  • ART of the MOOC: Activism and Social Movements: Duke University
  • Climate Change: Carbon Capture and Storage: The University of Edinburgh
  • Data Manipulation in RPA: UiPath

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