Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Coursera
Skills you'll gain: Kanban Principles, Agile Methodology, Workflow Management, Prioritization, Collaborative Software, Project Management Software, Organizational Skills, Lean Methodologies, Project Management, User Accounts
Beginner · Guided Project · Less Than 2 Hours

University of Colorado System
Skills you'll gain: Computational Thinking, Data Collection, Simulations, Data Analysis, Microsoft Visual Studio, C (Programming Language), Analysis, Automation, Program Development, Data Structures, Programming Principles, Algorithms, Computer Programming, Theoretical Computer Science, Data Storage, Data Store, Descriptive Statistics, Problem Management, Data Visualization Software, File Management
Beginner · Specialization · 3 - 6 Months

École Polytechnique
Skills you'll gain: Digital Transformation, Business Transformation, Marketing Management, Technology Strategies, Business Technologies, E-Commerce, Business Management, Innovation, Customer Acquisition Management, Data Management, Marketing Strategies, Growth Strategies, Data-Driven Decision-Making, Scalability, Presentations
Mixed · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Design Thinking, Innovation, Creative Problem-Solving, Ideation, Process Development, Creative Thinking, New Product Development, Creativity, Lean Methodologies, Customer experience improvement, Customer Engagement, Product Lifecycle Management, Business Modeling, Value Propositions
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Stakeholder Analysis, Stakeholder Management, Stakeholder Engagement, Business Analysis, Project Management, Risk Management, Plan Execution, Project Planning, Requirements Analysis, Project Coordination, Stakeholder Communications, Communication Strategies, Communication
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Design Thinking, Design Research, Innovation, Design Strategies, Human Centered Design, User Research, Ideation, Service Design, Organizational Strategy, Creativity, User Experience Design, Storyboarding, Product Development, Process Development, Market Research, User Experience, Qualitative Research, Quantitative Research, Data Collection
Beginner · Course · 1 - 4 Weeks

Indian Institute for Human Settlements
Skills you'll gain: Economics, Policy, and Social Studies, Policy Development, Public Policies, Policy Analysis, Behavioral Economics, Political Sciences, Economics, Market Dynamics, Governance, Program Implementation, Decision Making
Beginner · Course · 1 - 3 Months

Duke University
Skills you'll gain: Art History, Community Organizing, Social Justice, Advocacy, Student Engagement, Liberal Arts, Social Sciences, Performing Arts, Creativity, Aesthetics, Cultural Diversity, Media and Communications, Discussion Facilitation
Mixed · Course · 1 - 3 Months

The University of Edinburgh
Skills you'll gain: Climate Change Mitigation, Energy and Utilities, Pollution Prevention, Oil and Gas, Economics, Sustainable Technologies, Environmental Policy, Environmental Science, Chemical Engineering
Mixed · Course · 1 - 3 Months

UiPath
Skills you'll gain: Data Manipulation, Robotic Process Automation, Automation, Data Cleansing, Data Integration, Data Management
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Data Lakes, Data Governance, Data Architecture, Data Management, Cloud Storage, Database Management, Data Warehousing, Data Access, Metadata Management, NoSQL, Star Schema, Data Quality, Big Data, Query Languages, Data Integration, Application Programming Interface (API), Performance Tuning
Beginner · Course · 1 - 4 Weeks

Rutgers the State University of New Jersey
Skills you'll gain: Logistics, Logistics Management, Warehouse Management, Supply Chain Management, Supply Chain, Transportation Management, Supply Chain Systems, Inventory and Warehousing, Order Fulfillment, Relationship Management, Supplier Relationship Management, Cash Flows, Complex Problem Solving
Advanced · Course · 1 - 4 Weeks