Skills you'll gain: Lean Methodologies, Workforce Management, Service Improvement, Operations Management, Operational Performance Management, Business Process Management, Process Optimization, Service Management, Operational Efficiency, Process Analysis, Sustainable Business, Capacity Management, Customer experience improvement, Case Studies

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Service Improvement, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

Skills you'll gain: Microservices, Google Cloud Platform, Cloud Applications, Software Architecture, Cloud Development, Event-Driven Programming, Cloud-Based Integration, Serverless Computing, Service Oriented Architecture, Cloud Computing Architecture, Systems Architecture, Scalability

Skills you'll gain: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security

Skills you'll gain: Microsoft Azure, Cloud Development, Event-Driven Programming, Cloud Applications, Microservices, C# (Programming Language), Distributed Computing, Cloud Services, Cloud Storage, Real Time Data

Skills you'll gain: Computer Networking, Network Troubleshooting, TCP/IP, Network Architecture, Network Protocols, OSI Models, Network Routing, Network Infrastructure, Dynamic Host Configuration Protocol (DHCP), Virtual Private Networks (VPN), Network Security, Wireless Networks, Network Model, Data Integrity

Skills you'll gain: Amazon Web Services, Cloud Deployment, Mainframe Computing, Cloud Applications, Platform As A Service (PaaS), Data Migration

Skills you'll gain: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Service Design, Customer experience improvement, Public Administration, Organizational Strategy, Policty Analysis, Research, and Development, Case Studies, Strategic Thinking, Technology Strategies, Leadership

Skills you'll gain: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management

Skills you'll gain: Kubernetes, Microsoft Azure, Docker (Software), YAML, Containerization, Application Deployment, Cloud Deployment, Security Controls, Virtual Networking, General Networking, Command-Line Interface

Skills you'll gain: Project Management Life Cycle, Change Management, Project Management, Project Coordination, Organizational Structure, Generative AI Agents, Project Planning, Agile Methodology, Waterfall Methodology, Strategic Thinking, Interpersonal Communications

Skills you'll gain: Serverless Computing, Cloud-Native Computing, Kubernetes, DevOps, Cloud Platforms, Containerization, Cloud Services, Application Deployment, Cloud Management, Cloud Computing, Cloud Security, Scalability