Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

University of Colorado Boulder
Skills you'll gain: Sustainable Business, Market Dynamics, Environmental Social And Corporate Governance (ESG), Corporate Sustainability, Marketing Communications, Brand Marketing, Sustainable Systems, Branding, Advertising, Drive Engagement, Customer Engagement, Emerging Technologies, Stakeholder Engagement, Market Opportunities, Regulatory Compliance, Environmental Regulations, Digital Marketing, Engineering Management, Ethical Standards And Conduct
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cryptography, Cybersecurity, Network Security, Threat Modeling, Encryption, Identity and Access Management, Information Systems Security, Threat Detection, Firewall, Infrastructure Security, Security Controls, Security Strategy, Authorization (Computing), Authentications, Security Awareness, Risk Management Framework
Beginner · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Backlogs, Sprint Planning, Test Driven Development (TDD), Sprint Retrospectives, User Story, Scrum (Software Development), Agile Product Development, Kanban Principles, Agile Methodology, Solution Delivery, Application Deployment, Meeting Facilitation
Beginner · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Power BI, Data Modeling, Data Transformation, Business Requirements, Star Schema, Data Visualization Software, Snowflake Schema, Relational Databases, Data Integration, Database Design, Data Import/Export, Data Cleansing, Data Analysis Expressions (DAX), Business Intelligence, Data Analysis, Stakeholder Management, Decision Making
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Embedded Software, Embedded Systems, C++ (Programming Language), Object Oriented Design, Object Oriented Programming (OOP), Development Testing, System Programming, C (Programming Language), Development Environment, Verification And Validation, Integrated Development Environments, Software Design Patterns, Peripheral Devices, Debugging
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Computer Hardware, Virtualization, Cloud Computing, General Networking, Virtual Machines, Hardware Troubleshooting, Networking Hardware, Network Troubleshooting, Network Protocols, TCP/IP, Mobile Security, Dynamic Host Configuration Protocol (DHCP), Wireless Networks, Peripheral Devices, System Configuration, Data Storage Technologies
Beginner · Course · 1 - 3 Months
Skills you'll gain: Microsoft Visio, Process Flow Diagrams, Diagram Design, Collaborative Software, Process Design, Data Visualization, Process Mapping, Workflow Management, Business Process, Business Workflow Analysis, Organizational Structure, Real Time Data, Collaboration, Data Integration
Intermediate · Course · 1 - 4 Weeks

Universidad de Palermo
Skills you'll gain: Marketing Channel, Consumer Behaviour, Point of Sale, Cross-Channel Marketing, Promotional Strategies, Marketing Strategies, Digital Marketing, Customer experience strategy (CX), Retail Store Operations, Merchandising, Sales Strategy, Customer Insights, Digital Transformation, Market Analysis
Beginner · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Statistical Analysis, Statistical Programming, Data Science, Statistical Machine Learning, Data Analysis, Model Evaluation, Statistical Methods, Statistical Inference, Machine Learning, Bayesian Statistics, Regression Analysis, Predictive Modeling, Supervised Learning, Unsupervised Learning, Logistic Regression, Classification Algorithms, Decision Tree Learning, Artificial Neural Networks
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Intermediate · Course · 1 - 3 Months

HubSpot Academy
Skills you'll gain: HubSpot CRM, Lead Generation, Sales Management, Sales Pipelines, Sales Process, Email Marketing, Customer Relationship Management (CRM) Software, Marketing Automation, Workflow Management, Prioritization, Performance Reporting, Process Mapping, Dashboard, Service Level Agreement, Key Performance Indicators (KPIs)
Beginner · Course · 1 - 3 Months

Skills you'll gain: Internet Of Things, Advanced Analytics, Big Data, IT Security Architecture, Data-Driven Decision-Making, Robotics, Automation, Real Time Data, Emerging Technologies, Interoperability, Data Security, Integration Testing, Cloud Services, Scalability
Intermediate · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Star Schema, Data Analysis Expressions (DAX), Power BI, Data Modeling, Database Design, Performance Tuning, Data Integration, Data Analysis, Data Transformation
Beginner · Course · 1 - 4 Weeks