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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Digital Creativity

    Skills you'll gain: Intellectual Property, Research, Content Creation, digital literacy, Storytelling, Creativity, Web Content, Digital Design, Regulation and Legal Compliance, Electronic Media, Multimedia, Diversity Awareness

    4.8
    Rating, 4.8 out of 5 stars
    ·
    17 reviews

    Mixed · Course · 1 - 3 Months

  • C

    Coursera

    Data Cleaning in Snowflake: Techniques to Clean Messy Data

    Skills you'll gain: Data Cleansing, Snowflake Schema, Data Quality, Data Transformation, Data Validation, Data Manipulation, Data Analysis, SQL, Big Data

    4.1
    Rating, 4.1 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    K

    Kennesaw State University

    The Good, Bad, and Ugly of Marketing - Jagdish Sheth

    Skills you'll gain: Marketing Effectiveness, Marketing, Strategic Marketing, Stakeholder Management, Stakeholder Communications, Marketing Strategies, Business Marketing, Stakeholder Engagement, Stakeholder Analysis, Internal Communications, Marketing Psychology, Corporate Sustainability, Value Propositions, Customer Insights, Consumer Behaviour, Business Ethics, Community Development, Customer Relationship Building

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    UBITS

    Conecta de forma efectiva con los clientes de retail

    Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication

    4.6
    Rating, 4.6 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Modern Web Development Specialization

    Skills you'll gain: Restful API, CI/CD, Model View Controller, ASP.NET, Cloud Infrastructure, Continuous Deployment, Load Balancing, OAuth, Continuous Integration, Cloud Computing, Cloud Applications, Cloud Deployment, Application Deployment, Cloud Platforms, Build Tools, Web Development, Web Applications, Microservices, Single Sign-On (SSO), Performance Tuning

    4.9
    Rating, 4.9 out of 5 stars
    ·
    165 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    C

    Coursera

    Foundational Banking and Financial Services Skills in India

    Skills you'll gain: Banking, Commercial Banking, Compliance Management, Governance Risk Management and Compliance, Investment Banking, Financial Services, Bank Regulations, Retail Banking, Operational Efficiency, Financial Systems, Risk Management, Operational Analysis, FinTech, Front Office, Business Operations

    4.3
    Rating, 4.3 out of 5 stars
    ·
    15 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    Shopify eCommerce: Social Media Ads for Sales Success

    Skills you'll gain: Performance marketing, Marketing Analytics, Marketing Budgets, Target Market, Google Ads, Pay Per Click Advertising, Promotional Strategies, Analysis, Sales Pipelines, Google Analytics, Promotions and Campaigns, Marketing, Process Optimization, E-Commerce, Budget Management, Content Creation, Return On Investment, Account Management, Video Production, Apple iOS

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    U

    University of Virginia

    Gestão de produtos digitais: Princípios básicos modernos

    Skills you'll gain: Product Management, New Product Development, Agile Product Development, Stakeholder Engagement, Product Development, Product Improvement, Innovation, Product Roadmaps, Design Thinking, Analysis, Customer Insights, Growth Strategies, Product Testing, Communication, Business Modeling, Leadership and Management, Data-Driven Decision-Making

    4.8
    Rating, 4.8 out of 5 stars
    ·
    30 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Fundamentals of Diversity, Equity, Inclusion, and Belonging

    Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Workplace inclusivity, Diversity Awareness, Cultural Diversity, Employee Engagement, Communication Strategies, Advocacy, Empowerment

    4.5
    Rating, 4.5 out of 5 stars
    ·
    52 reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Certified Six Sigma Yellow Belt Training

    Skills you'll gain: Minitab, Six Sigma Methodology, Lean Six Sigma, Root Cause Analysis, Statistical Process Controls, Data-Driven Decision-Making, Process Improvement, Waste Minimization, Project Management, Continuous Improvement Process, Brainstorming, Process Mapping, Quality Assessment, Customer Insights, Sampling (Statistics), Data Collection

    Beginner · Course · 3 - 6 Months

  • P

    Packt

    The Art of Doing Electronics for Everyone

    Skills you'll gain: Electronics, Electronic Components, Basic Electrical Systems, Electronic Hardware, Electronics Engineering, Electronic Systems, Electrical Engineering, Laboratory Experience, Hardware Troubleshooting, Engineering Design Process

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    A

    Arm

    Computer Architecture Essentials on Arm

    Skills you'll gain: Microarchitecture, Computer Architecture, Hardware Architecture, Simulations, Computer Hardware, Performance Tuning, Scalability, Data Storage

    Intermediate · Course · 1 - 3 Months

Searches related to customer journey

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In summary, here are 10 of our most popular customer journey courses

  • Digital Creativity: Arizona State University
  • Data Cleaning in Snowflake: Techniques to Clean Messy Data: Coursera
  • The Good, Bad, and Ugly of Marketing - Jagdish Sheth: Kennesaw State University
  • Conecta de forma efectiva con los clientes de retail: UBITS
  • Modern Web Development Specialization: EDUCBA
  • Foundational Banking and Financial Services Skills in India: Coursera
  • Shopify eCommerce: Social Media Ads for Sales Success: Skillshare
  • Gestão de produtos digitais: Princípios básicos modernos: University of Virginia
  • Fundamentals of Diversity, Equity, Inclusion, and Belonging: Coursera
  • Certified Six Sigma Yellow Belt Training: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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