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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Coursera

    Optimize Persona-Based Content for Marketing Success

    Skills you'll gain: Content Performance Analysis, Persona Development, Content Marketing, Customer Insights, Target Audience, Content Strategy, Persona (User Experience), Social Media Content, Data Storytelling, Marketing Analytics, Performance Measurement, Scheduling, Drive Engagement, Key Performance Indicators (KPIs), Return On Investment, Strategic Decision-Making

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Advanced Multi-Agent AI System

    Skills you'll gain: LangGraph, AI Orchestration, System Monitoring, CrewAI, Agentic Workflows, Continuous Monitoring, Agentic systems, Enterprise Application Management, Event Monitoring, Artificial Intelligence and Machine Learning (AI/ML), Site Reliability Engineering, AI Enablement, Model Deployment, Generative AI Agents, Generative Model Architectures, AI Security, Systems Architecture, Software Architecture, Application Deployment, Middleware

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Match Personas: Craft Engaging AI Content

    Skills you'll gain: Content Creation, Content Marketing, Persona Development, Content Strategy, Ideation, Copywriting, Needs Assessment, Research

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Compare User Behavior with Segments

    Skills you'll gain: Web Analytics, Customer Engagement, Campaign Management, Analysis, Performance Metric, Business Metrics, Data-Driven Decision-Making, Descriptive Analytics, Stakeholder Communications

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    ESSEC Business School

    Strategic Business Analytics

    Skills you'll gain: Marketing Analytics, Business Analytics, Forecasting, Peer Review, Statistical Methods, Data Presentation, Predictive Analytics, Customer Analysis, Digital Transformation, Case Studies, Information Technology, Analytical Skills, Analytics, Business Marketing, Statistical Analysis, Business Intelligence, Communication, Complex Problem Solving, R Programming, Data Analysis

    4.4
    Rating, 4.4 out of 5 stars
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    1.3K reviews

    Advanced · Specialization · 3 - 6 Months

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    Coursera

    User Retention Analytics

    Skills you'll gain: Dashboard, Data Storytelling, Marketing Budgets, Heat Maps, Looker (Software), Process Mapping, Customer Retention, SQL, Data Visualization, Marketing Analytics, Customer Insights, Tableau Software, Statistical Analysis, Predictive Analytics, Business Intelligence, Data Analysis, Time Series Analysis and Forecasting, Data-Driven Decision-Making, R Programming, Python Programming

    Intermediate · Specialization · 3 - 6 Months

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    Coursera

    Architect Resilient LLM Microservices for Scale

    Skills you'll gain: Dependency Analysis, LLM Application, Microservices, Service Management, Configuration Management, Cloud Computing Architecture, Failure Analysis, Application Deployment, Data Storage Technologies, Scalability, Cloud Deployment, Site Reliability Engineering, Software Development, Solution Architecture, Cloud-Native Computing, Maintainability, Software Architecture, Systems Architecture, Service Recovery, Reliability

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Universidad Nacional Autónoma de México

    Creatividad, diseño e innovación: Técnicas y herramientas

    Skills you'll gain: Design Research, Innovation, Creativity, Design Thinking, Creative Thinking, Stakeholder Analysis, Design, Brainstorming, Creative Problem-Solving, Peer Review, Ideation, Design Strategies, Product Design, Curiosity, User Experience Design, Customer experience improvement, New Product Development, Cognitive flexibility, Business Modeling, Consumer Behaviour

    4.7
    Rating, 4.7 out of 5 stars
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    4.2K reviews

    Beginner · Specialization · 3 - 6 Months

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    PwC

    Data-driven Decision Making

    Skills you'll gain: Analytics, Business Analytics, Data Analysis, Data-Driven Decision-Making, Business Intelligence, Big Data, Data Visualization, Data Presentation, Statistical Programming, Microsoft Excel, Data Visualization Software, Data Collection, Case Studies

    4.6
    Rating, 4.6 out of 5 stars
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    6.2K reviews

    Beginner · Course · 1 - 4 Weeks

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    Packt

    AWS For Everyone

    Skills you'll gain: Amazon Web Services, Amazon CloudWatch, Containerization, Amazon S3, Docker (Software), Cloud Computing Architecture, Microservices, Cloud Computing, Amazon Redshift, Virtual Networking, AWS Identity and Access Management (IAM), Data Storage, Cloud Management, Analytics, System Monitoring, Data Storage Technologies, Cloud Hosting, Hybrid Cloud Computing, Private Cloud, Network Security

    Beginner · Specialization · 3 - 6 Months

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    IBM

    Data Visualization and Dashboards with Excel and Cognos

    Skills you'll gain: Data Storytelling, Interactive Data Visualization, Data Visualization, IBM Cognos Analytics, Dashboard, Data Visualization Software, Business Intelligence, Tree Maps, Scatter Plots, Microsoft Excel, Pivot Tables And Charts, Histogram, Data Analysis

    4.7
    Rating, 4.7 out of 5 stars
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    4.4K reviews

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Architect and Scale Robust Multi-Cloud AI Systems

    Skills you'll gain: Multi-Cloud, Enterprise Architecture, Cloud Computing Architecture, Cloud Platforms, Data-Driven Decision-Making, Solution Architecture, Systems Architecture, Cloud Infrastructure, Cloud Services, Artificial Intelligence and Machine Learning (AI/ML), Scalability, CI/CD, IT Security Architecture, Infrastructure As A Service (IaaS), Capacity Planning, Systems Analysis, Security Controls, Cost Containment, Blueprinting, Continuous Monitoring

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Optimize Persona-Based Content for Marketing Success: Coursera
  • Advanced Multi-Agent AI System: Coursera
  • Match Personas: Craft Engaging AI Content: Coursera
  • Compare User Behavior with Segments: Coursera
  • Strategic Business Analytics: ESSEC Business School
  • User Retention Analytics: Coursera
  • Architect Resilient LLM Microservices for Scale: Coursera
  • Creatividad, diseño e innovación: Técnicas y herramientas: Universidad Nacional Autónoma de México
  • Data-driven Decision Making: PwC
  • AWS For Everyone: Packt

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Analytics (13)
Brand (13)
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Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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