
Skills you'll gain: Google Cloud Platform, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Business Transformation, Responsible AI, Business Intelligence, Data Quality, Machine Learning, Natural Language Processing, Model Deployment, Applied Machine Learning, Cloud API, Data Analysis, Image Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Design Thinking, Customer experience strategy (CX), Agile Product Development, Product Strategy, Product Management, User Research, Service Design, Value Propositions, Product Roadmaps, Customer Insights, User Story, Innovation, Market Opportunities, Customer Retention, Growth Strategies, Market Analysis
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Prompt Engineering, Large Language Modeling, LLM Application, ChatGPT, Generative AI, Responsible AI, Healthcare Ethics, Public Health, Data Ethics, Health Policy, Health Informatics, Medical Science and Research, Artificial Intelligence, Microsoft Copilot, Emerging Technologies
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: User Feedback, Employee Surveys, Customer Insights, Customer experience improvement, Microsoft 365, Market Research, User Research, Target Audience, Key Performance Indicators (KPIs), Data Analysis Software, Marketing
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Solution Design, Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Threat Modeling, Data Loss Prevention, Mobile Security, DevSecOps, MLOps (Machine Learning Operations), Vulnerability Scanning, Incident Response, LLM Application, Security Engineering, Anomaly Detection, Application Security, Responsible AI, Security Controls, Data Security, CI/CD, Infrastructure Security, Continuous Monitoring, Penetration Testing, Process Optimization, Vulnerability Assessments
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Restful API, Flask (Web Framework), Application Deployment, Web Applications, Python Programming, AI Enablement, Server Side, Artificial Intelligence, Code Review, Integrated Development Environments, Programming Principles, Unit Testing, Natural Language Processing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Artificial Intelligence and Machine Learning (AI/ML), Google Cloud Platform, Digital Transformation, Responsible AI, Business Transformation, Data Quality, Business Intelligence, Analytics, Applied Machine Learning, Cloud API
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Product Support, End User Training and Support, Help Desk Support, Technical Support, Technical Support and Services, Service Level, Cloud Services, Cloud Solutions, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Product Support, Help Desk Support, Cloud Management, Technical Support, Service Level, Technical Communication, Cloud Services, Issue Tracking, Data Loss Prevention
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: ChatGPT, OpenAI API, LLM Application, Prompt Engineering, Customer Service, Customer Support, Application Programming Interface (API), User Flows, Test Case, Python Programming, Development Environment, Debugging
Intermediate · Guided Project · Less Than 2 Hours