Google Cloud
Google Cloud Customer Care Fundamentals - Bahasa Indonesia
Google Cloud

Google Cloud Customer Care Fundamentals - Bahasa Indonesia

Taught in Indonesian

Course

Gain insight into a topic and learn the fundamentals

Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Mengidentifikasi langkah-langkah yang diperlukan dalam siklus proses kasus dukungan.

  • Mengidentifikasi masalah umum yang memengaruhi Layanan Google Cloud.

  • Menjelaskan perbedaan tingkat dukungan yang disediakan oleh Google Cloud Customer Care.

  • Membuat, mengelola, dan melihat kasus dukungan.

Details to know

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Recently updated!

April 2024

Assessments

3 assignments

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There are 4 modules in this course

Memperkenalkan kursus dan menyatakan tujuan pembelajaran.

What's included

1 video

Modul ini akan memperkenalkan opsi dukungan Standard, Enhanced, dan Premium dalam Cloud Customer Care Portfolio di video pertama. Video kedua akan membahas praktik terbaik untuk mengambil file log, lalu menunjukkan cara melakukannya tanpa menyertakan informasi pribadi. Aktivitas terakhir adalah uji pengetahuan.

What's included

3 videos1 assignment

Modul ini akan menunjukkan cara mengajukan kasus dukungan pada tingkat prioritas yang sesuai serta menjelaskan cara Customer Care menyelesaikan tiket masalah setelah dibuat dan kapan waktu yang tepat untuk mengeskalasikan suatu kasus.

What's included

3 videos1 assignment

Modul ini menjelaskan apa yang terjadi setelah solusi diidentifikasi oleh tim Customer Care di video pertama, yang diikuti dengan uji pengetahuan. Aktivitas terakhir adalah membuat daftar PDF berisi Referensi Tambahan tentang prioritas, status, dan deskripsi kasus serta informasi lainnya yang tidak dicakup dalam video kursus ini.

What's included

1 video1 reading1 assignment

Instructor

Google Cloud Training
Google Cloud
1,336 Courses2,543,505 learners

Offered by

Google Cloud

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