Google Cloud
Google Cloud Customer Care Fundamentals-Português Brasileiro
Google Cloud

Google Cloud Customer Care Fundamentals-Português Brasileiro

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Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Identificar as etapas envolvidas no ciclo de vida de um caso de suporte.

  • Identificar os problemas conhecidos que estão afetando os serviços do Google Cloud.

  • Diferenciar os níveis de suporte oferecidos pelo Google Cloud Customer Care.

  • Criar, gerenciar e consultar casos de suporte.

Details to know

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Assessments

3 assignments

Taught in Portuguese (Brazil)

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There are 4 modules in this course

Introduzir o curso e definir os objetivos de aprendizado.

What's included

1 video

Este módulo apresenta as opções de suporte Standard, Enhanced e Premium do portfólio do Customer Care no primeiro vídeo. No segundo vídeo, discutimos as práticas recomendadas para capturar um arquivo de registro e demonstramos como fazer isso removendo as informações pessoais. A atividade final é um teste de conhecimento.

What's included

2 videos1 assignment

Este módulo demonstra como criar um caso de suporte com o nível de prioridade adequado, explica como o Customer Care resolve um tíquete depois que ele foi criado e quando é apropriado escalar um caso para um supervisor.

What's included

3 videos1 assignment

Este módulo explica o que acontece depois que a equipe do Customer Care identifica uma solução no primeiro vídeo. Em seguida, há um teste de conhecimento. A atividade final é um PDF que lista recursos adicionais sobre prioridade, status, descrição e outras informações sobre o caso que não foram abordadas nos vídeos deste curso.

What's included

1 video1 reading1 assignment

Instructor

Google Cloud Training
Google Cloud
1,681 Courses2,793,339 learners

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Google Cloud

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