Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Target Audience, Blogs, Copywriting, User Feedback, Writing, Prompt Engineering, Generative AI Agents, Content Creation, Product Knowledge, Editing, Digital Content
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: 3D Modeling, 3D Assets, Animation and Game Design, Computer Graphics, Visualization (Computer Graphics), Autodesk, Animations, Computer Graphic Techniques, Virtual Environment, Adobe Photoshop, Photo Editing, Color Matching, Image Quality, Color Theory
Beginner · Specialization · 3 - 6 Months

Pontificia Universidad Católica del Perú
Skills you'll gain: User Story, Requirements Analysis, User Requirements Documents, Usability, Functional Requirement, User Experience, System Requirements, Persona (User Experience), Human Centered Design
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Scrum (Software Development), User Story, Backlogs, Agile Methodology, Sprint Planning, Agile Project Management, Prioritization, Sprint Retrospectives, Estimation, Workflow Management, Risk Management, Cross-Functional Collaboration
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Network Troubleshooting, Computer Security Incident Management, Incident Response, Cybersecurity, Cyber Attacks, Cyber Security Policies, Networking Hardware, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Network Protocols
Beginner · Course · 1 - 4 Weeks

Northwestern University
Skills you'll gain: Social Media, Social Media Marketing, Social Media Strategy, Digital Transformation, Marketing, Professional Networking, Customer Relationship Building, Content Strategy, Customer Engagement, Market Dynamics, Integrated Marketing Communications, Target Audience, Peer Review
Mixed · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Amazon Web Services, Customer Communications Management, Customer experience strategy (CX), Integrated Marketing Communications, Cross-Channel Marketing, Service Level, Systems Integration, Security Controls
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Recurrent Neural Networks (RNNs), Convolutional Neural Networks, Artificial Intelligence, Applied Machine Learning, Python Programming, Model Evaluation
Intermediate · Course · 1 - 4 Weeks

Simplilearn
Skills you'll gain: Google Analytics, Marketing Budgets, Performance marketing, Pay Per Click Advertising, Digital Marketing, Paid media, Google Ads, Marketing Strategies, Digital Advertising, Driving engagement, Campaign Management, Web Analytics, Online Advertising, Advertising Campaigns, Budget Management, Bidding, Marketing Analytics, Lead Generation, Facebook, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Deep Learning, Tensorflow, Amazon Web Services, Artificial Intelligence and Machine Learning (AI/ML), Keras (Neural Network Library), Artificial Intelligence, Recurrent Neural Networks (RNNs), Machine Learning Methods, Natural Language Processing, Python Programming, Serverless Computing, Machine Learning, Data Processing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Business Ethics, Organizational Strategy, Sustainable Business, Business Strategy, Governance, Compliance Management, Strategic Sourcing, Procurement, Stakeholder Engagement, Ethical Standards And Conduct, Sustainability Reporting, Business Risk Management, Diversity and Inclusion, Innovation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Unreal Engine, Virtual Environment, 3D Assets, Game Design, Augmented and Virtual Reality (AR/VR), Video Game Development, User Interface (UI), Image Quality
Mixed · Course · 1 - 4 Weeks