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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Preview
    Preview
    C

    Coursera

    Enhancing Educational Content with Fliki AI's Text-to-Speech

    Skills you'll gain: Multimedia, Education Software and Technology, Developing Training Materials, Finance, Presentations, Video Editing, Video Production, Generative AI, Content Creation

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Macquarie University

    Cyber Security: Essentials for Managers and Leaders

    Skills you'll gain: Cyber Governance, Law, Regulation, and Compliance, Security Strategy, Culture Transformation, Enterprise Security, Cyber Operations, Communication, Organizational Change, Strategic Communication, Performance Reporting, Business Risk Management, Business Leadership, Organizational Leadership, Leadership, Dashboard

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Dashboards in Qlik Sense: Decision-Support Dashboards

    Skills you'll gain: Interactive Data Visualization, Exploratory Data Analysis, Dashboard, Data Visualization Software, Data Integration, Heat Maps, Spatial Data Analysis, Data-Driven Decision-Making, Decision Support Systems, Business Intelligence Software, Geospatial Information and Technology, Data Mapping

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    E

    EDHEC Business School

    From Followership to Leadership

    Skills you'll gain: Influencing, Organizational Leadership, Leadership, Self-Awareness, Thought Leadership, Leadership Development, Relationship Management, Emotional Intelligence

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    Scripting with Alteryx: Python and R for Advanced Workflows

    Skills you'll gain: Alteryx, Predictive Modeling, Scripting, R Programming, Predictive Analytics, Data Science, Advanced Analytics, Trend Analysis, Data Preprocessing, Data Integration, Exploratory Data Analysis, Data Manipulation, Data Visualization Software, Data Analysis, Model Evaluation, Data Cleansing, Risk Modeling, Machine Learning

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    R

    Real Madrid Graduate School Universidad Europea

    Desarrollo de estrategias eficaces de marketing deportivo

    Skills you'll gain: Marketing Analytics, Branding, Brand Management, Customer Engagement, Strategic Partnership, Marketing Strategy and Techniques, Loyalty Programs, Digital Transformation, Innovation, Social Media Strategy, Customer experience improvement, Technology Strategies, Data Analysis, Customer Relationship Management, Personalized Service, Content Strategy, Market Dynamics, Cross Platform Development, Artificial Intelligence, Ethical Standards And Conduct

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Lausanne

    HEALTHY URBAN SYSTEMS - PART 1

    Skills you'll gain: Health Policy, Geographic Information Systems, Public Health, Case Studies, Health Systems, Spatial Analysis, Systems Thinking, Social Determinants Of Health, Sustainable Development, Environmental Issue, Data Management, Emerging Technologies

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Fundamentos del emprendimiento en la empresa familiar

    Skills you'll gain: Value Propositions, Ideation, Market Opportunities, Entrepreneurship, New Product Development, Business Modeling, Innovation, New Business Development, Business Development, Business Strategies, Business Leadership, Presentations, Customer Insights, Succession Planning, Trend Analysis, Leadership

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Getting Started with IT-based Entrepreneurship

    Skills you'll gain: Business Modeling, Entrepreneurship, Product Development, New Business Development, Emerging Technologies, Technology Strategies, Business Strategies, Information Technology, Legal Risk, Scalability, Value Propositions, Innovation, Team Building

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Decentralized Application (DApp) Development

    Skills you'll gain: Blockchain, Front-End Web Development, Application Development, Application Design, Web Development, Transaction Processing, User Interface (UI), Development Testing, Cryptography, Emerging Technologies, HTML and CSS, Software Architecture, User Interface (UI) Design, Experience Design, Javascript, Application Deployment, Software Development Tools, Scalability, Data Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    24 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Skillshare

    Career Skills to Become a Professional 3D Animator

    Skills you'll gain: Constructive Feedback, 3D Assets, Cooperation, Autodesk Maya, Contract Negotiation, Entrepreneurship, Animations, Animation and Game Design, Growth Strategies, Invoicing, Collaboration, 3D Modeling, Professional Development, Professionalism, Goal Setting, Stress Management, Rapport Building, Planning, Customer Acquisition Management, LinkedIn

    Beginner · Specialization · 3 - 6 Months

  • C

    Coursera

    حدث كايزن في شرائح جوجل

    Skills you'll gain: Process Optimization, Process Improvement, Kaizen Methodology, Root Cause Analysis, Waste Minimization, Customer experience improvement, Business Process Improvement, Continuous Improvement Process, Performance Analysis, Employee Engagement, Performance Measurement, Job Safety Analysis

    4.9
    Rating, 4.9 out of 5 stars
    ·
    8 reviews

    Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer journey courses

  • Enhancing Educational Content with Fliki AI's Text-to-Speech: Coursera
  • Cyber Security: Essentials for Managers and Leaders: Macquarie University
  • Dashboards in Qlik Sense: Decision-Support Dashboards: Coursera
  • From Followership to Leadership: EDHEC Business School
  • Scripting with Alteryx: Python and R for Advanced Workflows: Coursera
  • Desarrollo de estrategias eficaces de marketing deportivo: Real Madrid Graduate School Universidad Europea
  • HEALTHY URBAN SYSTEMS - PART 1: University of Lausanne
  • Fundamentos del emprendimiento en la empresa familiar: Tecnológico de Monterrey
  • Getting Started with IT-based Entrepreneurship: University of Minnesota
  • Decentralized Application (DApp) Development: EDUCBA

Skills you can learn in Marketing

Market (economics) (28)
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Analytics (13)
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Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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