Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Multimedia, Education Software and Technology, Developing Training Materials, Finance, Presentations, Video Editing, Video Production, Generative AI, Content Creation
Beginner · Course · 1 - 4 Weeks

Macquarie University
Skills you'll gain: Cyber Governance, Law, Regulation, and Compliance, Security Strategy, Culture Transformation, Enterprise Security, Cyber Operations, Communication, Organizational Change, Strategic Communication, Performance Reporting, Business Risk Management, Business Leadership, Organizational Leadership, Leadership, Dashboard
Beginner · Course · 1 - 3 Months

Skills you'll gain: Interactive Data Visualization, Exploratory Data Analysis, Dashboard, Data Visualization Software, Data Integration, Heat Maps, Spatial Data Analysis, Data-Driven Decision-Making, Decision Support Systems, Business Intelligence Software, Geospatial Information and Technology, Data Mapping
Beginner · Guided Project · Less Than 2 Hours

EDHEC Business School
Skills you'll gain: Influencing, Organizational Leadership, Leadership, Self-Awareness, Thought Leadership, Leadership Development, Relationship Management, Emotional Intelligence
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Alteryx, Predictive Modeling, Scripting, R Programming, Predictive Analytics, Data Science, Advanced Analytics, Trend Analysis, Data Preprocessing, Data Integration, Exploratory Data Analysis, Data Manipulation, Data Visualization Software, Data Analysis, Model Evaluation, Data Cleansing, Risk Modeling, Machine Learning
Intermediate · Guided Project · Less Than 2 Hours

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Marketing Analytics, Branding, Brand Management, Customer Engagement, Strategic Partnership, Marketing Strategy and Techniques, Loyalty Programs, Digital Transformation, Innovation, Social Media Strategy, Customer experience improvement, Technology Strategies, Data Analysis, Customer Relationship Management, Personalized Service, Content Strategy, Market Dynamics, Cross Platform Development, Artificial Intelligence, Ethical Standards And Conduct
Beginner · Course · 1 - 4 Weeks

University of Lausanne
Skills you'll gain: Health Policy, Geographic Information Systems, Public Health, Case Studies, Health Systems, Spatial Analysis, Systems Thinking, Social Determinants Of Health, Sustainable Development, Environmental Issue, Data Management, Emerging Technologies
Beginner · Course · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Value Propositions, Ideation, Market Opportunities, Entrepreneurship, New Product Development, Business Modeling, Innovation, New Business Development, Business Development, Business Strategies, Business Leadership, Presentations, Customer Insights, Succession Planning, Trend Analysis, Leadership
Advanced · Course · 1 - 3 Months

University of Minnesota
Skills you'll gain: Business Modeling, Entrepreneurship, Product Development, New Business Development, Emerging Technologies, Technology Strategies, Business Strategies, Information Technology, Legal Risk, Scalability, Value Propositions, Innovation, Team Building
Beginner · Course · 1 - 3 Months

Skills you'll gain: Blockchain, Front-End Web Development, Application Development, Application Design, Web Development, Transaction Processing, User Interface (UI), Development Testing, Cryptography, Emerging Technologies, HTML and CSS, Software Architecture, User Interface (UI) Design, Experience Design, Javascript, Application Deployment, Software Development Tools, Scalability, Data Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Constructive Feedback, 3D Assets, Cooperation, Autodesk Maya, Contract Negotiation, Entrepreneurship, Animations, Animation and Game Design, Growth Strategies, Invoicing, Collaboration, 3D Modeling, Professional Development, Professionalism, Goal Setting, Stress Management, Rapport Building, Planning, Customer Acquisition Management, LinkedIn
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Process Optimization, Process Improvement, Kaizen Methodology, Root Cause Analysis, Waste Minimization, Customer experience improvement, Business Process Improvement, Continuous Improvement Process, Performance Analysis, Employee Engagement, Performance Measurement, Job Safety Analysis
Beginner · Guided Project · Less Than 2 Hours