Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Customer experience improvement, User Feedback, Dashboard, Customer Insights, Microsoft 365, Data Sharing, Business Communication
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Microservices, CI/CD, Containerization, Serverless Computing, Docker (Software), Kubernetes, Event-Driven Programming, Transaction Processing, Cloud Deployment, Redis, Software Architecture, Distributed Computing, Scalability, Amazon Web Services, System Monitoring, Software Design Patterns, Data Integrity, Real Time Data
Advanced · Course · 1 - 3 Months

Skills you'll gain: Data Storytelling, Data Visualization, Matplotlib, Plotly, Scientific Visualization, Seaborn, Exploratory Data Analysis
Intermediate · Course · 1 - 4 Weeks

University of Virginia
Skills you'll gain: User Story, Persona (User Experience), Agile Product Development, Design Thinking, Agile Methodology, Product Development, User Research, Persona Development, Usability Testing, Team Building, User Centered Design, Value Propositions, Innovation
Beginner · Course · 1 - 4 Weeks

AI Business School
Skills you'll gain: Generative AI, Responsible AI, Risk Management, AI Enablement, Marketing, Marketing Automation, Artificial Intelligence, Content Creation, Digital Transformation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: PySpark, Customer Analysis, Big Data, Data Processing, Advanced Analytics, Statistical Modeling, Text Mining, Customer Insights, Data Transformation, Unstructured Data, Simulation and Simulation Software, Data Manipulation, Image Analysis
Mixed · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Data Pipelines, Google Cloud Platform, Cloud-Based Integration, Data Transformation, Data Integration, Big Data, Data Management
Beginner · Project · Less Than 2 Hours

Duke University
Skills you'll gain: Telehealth, Teamwork, Patient Communication, Collaboration, Health Technology, Health Care, Patient Coordination, Communication, Patient Education And Counseling, Patient-centered Care, Patient Treatment, Patient Flow, Primary Care, Health Systems
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Business Intelligence, Data Warehousing, Dashboard, Databases, Data Mart, Data Analysis, Interactive Data Visualization, Business Analytics, Data-Driven Decision-Making, Star Schema, Data Visualization Software, SQL, Data Transformation
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Integrated Marketing Communications, Marketing Strategies, Digital Marketing, Consumer Behaviour, Marketing, Marketing Strategy and Techniques, Customer Insights, Customer experience strategy (CX), E-Commerce, Target Audience
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Mobile Development, Cross Platform Development, .NET Framework, Authentications, User Interface (UI), Application Programming Interface (API), C# (Programming Language), Microsoft Visual Studio, Development Environment, Program Development, Data Access, Software Design Patterns
Intermediate · Course · 1 - 3 Months
Starweaver
Skills you'll gain: Prompt Engineering, Retrieval-Augmented Generation, Generative AI Agents, Enterprise Application Management, ChatGPT, AI Workflows, Generative AI, Development Environment, LLM Application, Large Language Modeling, Systems Architecture, Model Evaluation, Program Evaluation, Process Optimization, Performance Tuning, Scalability, Debugging
Intermediate · Course · 1 - 4 Weeks