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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • C

    Coursera

    Créer une enquête de satisfaction clients

    Skills you'll gain: Customer experience improvement, User Feedback, Dashboard, Customer Insights, Microsoft 365, Data Sharing, Business Communication

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Microservices Architecture, Deployment & Resilience

    Skills you'll gain: Microservices, CI/CD, Containerization, Serverless Computing, Docker (Software), Kubernetes, Event-Driven Programming, Transaction Processing, Cloud Deployment, Redis, Software Architecture, Distributed Computing, Scalability, Amazon Web Services, System Monitoring, Software Design Patterns, Data Integrity, Real Time Data

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    Edureka

    Python for Data Visualization and Analysis

    Skills you'll gain: Data Storytelling, Data Visualization, Matplotlib, Plotly, Scientific Visualization, Seaborn, Exploratory Data Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Virginia

    Approche agile et design thinking

    Skills you'll gain: User Story, Persona (User Experience), Agile Product Development, Design Thinking, Agile Methodology, Product Development, User Research, Persona Development, Usability Testing, Team Building, User Centered Design, Value Propositions, Innovation

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    Introduction to AI for marketing professionals

    Skills you'll gain: Generative AI, Responsible AI, Risk Management, AI Enablement, Marketing, Marketing Automation, Artificial Intelligence, Content Creation, Digital Transformation

    3.6
    Rating, 3.6 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    PySpark: Apply & Analyze Advanced Data Processing

    Skills you'll gain: PySpark, Customer Analysis, Big Data, Data Processing, Advanced Analytics, Statistical Modeling, Text Mining, Customer Insights, Data Transformation, Unstructured Data, Simulation and Simulation Software, Data Manipulation, Image Analysis

    Mixed · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Getting Started with Cloud Data Fusion

    Skills you'll gain: Data Pipelines, Google Cloud Platform, Cloud-Based Integration, Data Transformation, Data Integration, Big Data, Data Management

    3.8
    Rating, 3.8 out of 5 stars
    ·
    6 reviews

    Beginner · Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    D

    Duke University

    Telehealth: Interprofessional Team-Based Care

    Skills you'll gain: Telehealth, Teamwork, Patient Communication, Collaboration, Health Technology, Health Care, Patient Coordination, Communication, Patient Education And Counseling, Patient-centered Care, Patient Treatment, Patient Flow, Primary Care, Health Systems

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Discovering BI: From Warehousing to Interactive Dashboards

    Skills you'll gain: Business Intelligence, Data Warehousing, Dashboard, Databases, Data Mart, Data Analysis, Interactive Data Visualization, Business Analytics, Data-Driven Decision-Making, Star Schema, Data Visualization Software, SQL, Data Transformation

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Comportamento e Marketing Digital

    Skills you'll gain: Integrated Marketing Communications, Marketing Strategies, Digital Marketing, Consumer Behaviour, Marketing, Marketing Strategy and Techniques, Customer Insights, Customer experience strategy (CX), E-Commerce, Target Audience

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Mobile Development with .NET MAUI

    Skills you'll gain: Mobile Development, Cross Platform Development, .NET Framework, Authentications, User Interface (UI), Application Programming Interface (API), C# (Programming Language), Microsoft Visual Studio, Development Environment, Program Development, Data Access, Software Design Patterns

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Starweaver

    GenAI Foundations and Prompt Engineering

    Skills you'll gain: Prompt Engineering, Retrieval-Augmented Generation, Generative AI Agents, Enterprise Application Management, ChatGPT, AI Workflows, Generative AI, Development Environment, LLM Application, Large Language Modeling, Systems Architecture, Model Evaluation, Program Evaluation, Process Optimization, Performance Tuning, Scalability, Debugging

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Créer une enquête de satisfaction clients: Coursera
  • Advanced Microservices Architecture, Deployment & Resilience: Packt
  • Python for Data Visualization and Analysis: Edureka
  • Approche agile et design thinking: University of Virginia
  • Introduction to AI for marketing professionals: AI Business School
  • PySpark: Apply & Analyze Advanced Data Processing: EDUCBA
  • Getting Started with Cloud Data Fusion: Google Cloud
  • Telehealth: Interprofessional Team-Based Care: Duke University
  • Discovering BI: From Warehousing to Interactive Dashboards: Coursera
  • Comportamento e Marketing Digital: Fundação Instituto de Administração

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Market (economics) (28)
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Analytics (13)
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Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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