Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

University of Alberta
Skills you'll gain: Mental Health, Crisis Management, Workplace inclusivity, Occupational Safety And Health, Human Resource Policies, Employee Engagement, Stress Management, Communication, Resilience, Empathy, Diversity and Inclusion, Self-Awareness, Mindfulness
Beginner · Course · 1 - 3 Months

Packt
Skills you'll gain: Spatial Analysis, Geographic Information Systems, Scripting, Geospatial Mapping, Dashboard, Data Visualization Software, Data Processing, Interactive Data Visualization, Data Manipulation, Cascading Style Sheets (CSS)
Intermediate · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Cloud-Native Computing, Istio, Docker (Software), Kubernetes, Containerization, Google Cloud Platform, Cloud Computing Architecture, Scalability, Microservices, Cloud Deployment, Application Deployment, Cloud Applications
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Performance marketing, Marketing Analytics, Pay Per Click Advertising, Analysis, Google Analytics, Promotions and Campaigns, Process Optimization, Return On Investment
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Amazon Web Services, MySQL, Database Architecture and Administration, Relational Databases, Database Management, PostgreSQL, Data Integrity, Data Storage, Cloud Infrastructure, Virtual Networking, Disaster Recovery
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: JavaScript Frameworks, Development Environment, Web Development Tools, Javascript, Web Applications, UI Components, Software Architecture, Dataflow, Event-Driven Programming
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Test Driven Development (TDD), Image Analysis, Computer Vision, Machine Learning Methods, Artificial Intelligence and Machine Learning (AI/ML), Convolutional Neural Networks, Deep Learning, Keras (Neural Network Library), Tensorflow, Python Programming, Data Preprocessing, Development Environment, Jupyter, NumPy
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Large Language Modeling, LLM Application, Model Deployment, AI Enablement, Transfer Learning, Prompt Engineering, Generative AI, Model Evaluation, Deep Learning, Natural Language Processing, Recurrent Neural Networks (RNNs), Responsible AI, Scalability, Machine Learning, Performance Tuning, Systems Integration
Advanced · Course · 3 - 6 Months

Skills you'll gain: MongoDB, Dataflow, Applied Machine Learning, Google Cloud Platform, Data Pipelines, Big Data, Data Integration, Data Migration, Data Analysis
Intermediate · Project · Less Than 2 Hours

AI Business School
Skills you'll gain: Prompt Engineering, Generative AI, Project Design, Training Programs, AI Enablement, Artificial Intelligence, Brainstorming, Marketing Analytics, Personalized Service, Content Creation
Intermediate · Course · 1 - 4 Weeks

Packt
Skills you'll gain: DevSecOps, Cyber Governance, Budget Management, Leadership, Technology Roadmaps, Performance Metric, Relationship Management, Workforce Development
Intermediate · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Data Storytelling, Performance Measurement, Data Visualization Software, Business Analysis, Accounting, Business, Analytics, Business Strategy, Marketing, Strategic Communication, Organizational Strategy, Data Analysis, Consumer Behaviour, Product Lifecycle Management
Beginner · Course · 1 - 3 Months