Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.
University of Illinois Urbana-Champaign
Skills you'll gain: Performance Measurement, Business Analysis, Business Strategy, Accounting, Business Communication, Organizational Strategy, Product Lifecycle Management, Innovation, Marketing Analytics, Marketing, Data Analysis, Consumer Behaviour
Beginner · Course · 1 - 3 Months

Pearson
Skills you'll gain: Software Testing, Test Automation, System Testing, Test Planning, Acceptance Testing, Functional Testing, Test Tools, Unit Testing, Integration Testing, Performance Testing, Usability Testing
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Pinterest, Content Creation, Marketing Materials, Business Intelligence, Social Media, Brand Awareness, User Accounts, Account Management, Graphic Design, Digital Marketing
Beginner · Guided Project · Less Than 2 Hours

University of Illinois Urbana-Champaign
Skills you'll gain: Business Ethics, Ethical Standards And Conduct, Cultural Diversity, Global Marketing, Corporate Sustainability, Culture, Cultural Sensitivity, Branding, Intercultural Competence, Stakeholder Management, Stakeholder Analysis, Brand Management, Decision Making, Consumer Behaviour
Beginner · Course · 1 - 3 Months

Skills you'll gain: Data Integration, Data Import/Export, NumPy, Data Manipulation, Data Preprocessing, Pandas (Python Package), Data Pipelines, Data Transformation, Extract, Transform, Load, Data Cleansing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Advertising Campaigns, Target Audience, Facebook, Online Advertising, Marketing Strategies, Social Media, Marketing Analytics, Customer Insights, Social Media Marketing, Marketing Budgets
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Cloud Infrastructure, Virtual Networking, Cloud Security, Operational Databases, Performance Tuning, Routing Protocols
Intermediate · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Exploratory Data Analysis, Data Storytelling, Dashboard, Data Presentation, Data Analysis, Data Literacy, No-Code Development, Data Science, Predictive Modeling, Data Ethics, Data Capture, Data Modeling, Data Processing, Data Transformation, Data Integrity, Data Cleansing, Applied Machine Learning, Data Governance, Data Collection, Data Integration
Intermediate · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Teradata SQL, Stored Procedure, Performance Tuning, Database Management, Extract, Transform, Load, Solution Design, Data Import/Export, Database Design, System Implementation, Data Manipulation, Data Processing, Emerging Technologies
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Data Import/Export, Financial Analysis, Management Reporting, Cloud Technologies, IT Automation, Data Migration, Google Cloud Platform, Cloud Management, Cloud Infrastructure, Performance Reporting
Intermediate · Project · Less Than 2 Hours

Skills you'll gain: Email Marketing, Campaign Management, Personalized Service, Marketing Materials, Content Creation, Branding
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Robotic Process Automation, HR Tech, Application Frameworks, Data Integration, Employee Onboarding, Continuous Integration, File Management
Intermediate · Specialization · 3 - 6 Months