• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    LearnQuest

    Technology, Influence & Sustained Success in Modern Sales

    Skills you'll gain: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Process, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Influencing, Consultative Approaches, Account Strategy, Customer Relationship Management, Performance Analysis, Continuous Improvement Process, Customer Success Management

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Threat Intelligence - Español

    Skills you'll gain: Cyber Threat Intelligence, Threat Detection, Threat Management, Cyber Threat Hunting, MITRE ATT&CK Framework, Cybersecurity, Incident Response, AI Security, Google Gemini, Vulnerability Assessments, Data Integration

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Maryland, College Park

    Digital Marketing 2

    Skills you'll gain: Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Google Analytics, Digital Marketing, Search Engine Marketing, Web Analytics, Web Analytics and SEO, Google Ads, Online Advertising, Digital Advertising, Marketing Effectiveness, Advanced Analytics, A/B Testing, Applied Machine Learning, MarTech, Marketing Automation, Machine Learning

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Data-Driven Decision Making in Account Management

    Skills you'll gain: Budget Management, Account Strategy, Financial Management, Financial Data, Key Performance Indicators (KPIs), Account Management, Data Quality, Budgeting, Customer Data Management, Customer Analysis, Data Integrity, Performance Analysis, Analytics, Data-Driven Decision-Making, Strategic Decision-Making, Power BI, Customer Insights, Financial Forecasting, Sales Strategy, Data Analysis

    Advanced · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Gemini for Data Scientists and Analysts - Français

    Skills you'll gain: Gemini, Marketing Analytics, Analytics, Customer Analysis, Generative AI, Data Analysis, Analytical Skills, Customer Insights, Google Cloud Platform, Customer Data Management, Marketing Strategies, Predictive Modeling, Forecasting

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Looker Studio Pro Essentials - 日本語版

    Skills you'll gain: Looker (Software), Team Management, Interactive Data Visualization, Data Presentation, Data Management, User Accounts, Data Security, Scheduling, Data Sharing, Customer Support, Auditing

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Big Data Analytics with Hive, Pig & MapReduce

    Skills you'll gain: Apache Hive, Big Data, Database Design, Extensible Markup Language (XML), Databases, Apache Hadoop, Analytics, Social Media, Data Processing, Social Media Content, Data Management, Data Analysis, Data Integration, Data Transformation

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Data Warehousing & Pipeline Development in Microsoft Fabric

    Skills you'll gain: Star Schema, Snowflake Schema, Data Warehousing, CI/CD, Database Design, Transact-SQL, Data Pipelines, Extract, Transform, Load, Data Architecture, Data Modeling, Data Transformation, Data Integration, Microsoft Azure, Dataflow, Git (Version Control System), Performance Tuning

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    G

    Google Cloud

    生成 AI エージェント: 組織の変革

    Skills you'll gain: Generative AI Agents, Generative AI, Prompt Engineering, AI Enablement, AI Workflows, Tool Calling, Google Cloud Platform, Organizational Strategy, Customer Engagement, Innovation

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Persistent Data, Monitoring & Cost Optimization in AKS

    Skills you'll gain: Role-Based Access Control (RBAC), Cloud Management, Application Lifecycle Management, Capacity Management, Application Performance Management, Virtual Networking, API Gateway, Scalability, Large Language Modeling

    Intermediate · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Advanced Analytics & AI Optimization with Microsoft Fabric

    Skills you'll gain: Power BI, Microsoft Copilot, Cost Control, Data Lakes, Microsoft Azure, Data Architecture, Process Improvement and Optimization, Process Optimization, Performance Tuning, Real Time Data, Data Modeling, Data Pipelines, SQL, Natural Language Processing

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    G

    Google Cloud

    AI Generatif: Memahami Konsep Dasar

    Skills you'll gain: Responsible AI, Generative AI, Large Language Modeling, Google Cloud Platform, Data Literacy, Unstructured Data, Data Ethics, Artificial Intelligence, AI Security, Business Intelligence, Machine Learning

    Beginner · Course · 1 - 4 Weeks

Searches related to customer service

customer service fundamentals
customer service essentials: 20 skills for happy clients
customer service with python: build a chatbot using chatgpt
customer service with chatgpt and by creating a custom gpt
customer service in the age of generative ai
retail customer service
call center customer service
introduction to customer service
1…375376377…383

In summary, here are 10 of our most popular customer service courses

  • Technology, Influence & Sustained Success in Modern Sales: LearnQuest
  • Google Threat Intelligence - Español: Google Cloud
  • Digital Marketing 2: University of Maryland, College Park
  • Data-Driven Decision Making in Account Management: Microsoft
  • Gemini for Data Scientists and Analysts - Français: Google Cloud
  • Looker Studio Pro Essentials - 日本語版: Google Cloud
  • Big Data Analytics with Hive, Pig & MapReduce: EDUCBA
  • Data Warehousing & Pipeline Development in Microsoft Fabric: Microsoft
  • 生成 AI エージェント: 組織の変革: Google Cloud
  • Persistent Data, Monitoring & Cost Optimization in AKS: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok