Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Skills you'll gain: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Process, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Influencing, Consultative Approaches, Account Strategy, Customer Relationship Management, Performance Analysis, Continuous Improvement Process, Customer Success Management
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Cyber Threat Intelligence, Threat Detection, Threat Management, Cyber Threat Hunting, MITRE ATT&CK Framework, Cybersecurity, Incident Response, AI Security, Google Gemini, Vulnerability Assessments, Data Integration
Intermediate · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Google Analytics, Digital Marketing, Search Engine Marketing, Web Analytics, Web Analytics and SEO, Google Ads, Online Advertising, Digital Advertising, Marketing Effectiveness, Advanced Analytics, A/B Testing, Applied Machine Learning, MarTech, Marketing Automation, Machine Learning
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Budget Management, Account Strategy, Financial Management, Financial Data, Key Performance Indicators (KPIs), Account Management, Data Quality, Budgeting, Customer Data Management, Customer Analysis, Data Integrity, Performance Analysis, Analytics, Data-Driven Decision-Making, Strategic Decision-Making, Power BI, Customer Insights, Financial Forecasting, Sales Strategy, Data Analysis
Advanced · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Gemini, Marketing Analytics, Analytics, Customer Analysis, Generative AI, Data Analysis, Analytical Skills, Customer Insights, Google Cloud Platform, Customer Data Management, Marketing Strategies, Predictive Modeling, Forecasting
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Looker (Software), Team Management, Interactive Data Visualization, Data Presentation, Data Management, User Accounts, Data Security, Scheduling, Data Sharing, Customer Support, Auditing
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Apache Hive, Big Data, Database Design, Extensible Markup Language (XML), Databases, Apache Hadoop, Analytics, Social Media, Data Processing, Social Media Content, Data Management, Data Analysis, Data Integration, Data Transformation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Star Schema, Snowflake Schema, Data Warehousing, CI/CD, Database Design, Transact-SQL, Data Pipelines, Extract, Transform, Load, Data Architecture, Data Modeling, Data Transformation, Data Integration, Microsoft Azure, Dataflow, Git (Version Control System), Performance Tuning
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Generative AI Agents, Generative AI, Prompt Engineering, AI Enablement, AI Workflows, Tool Calling, Google Cloud Platform, Organizational Strategy, Customer Engagement, Innovation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Role-Based Access Control (RBAC), Cloud Management, Application Lifecycle Management, Capacity Management, Application Performance Management, Virtual Networking, API Gateway, Scalability, Large Language Modeling
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Power BI, Microsoft Copilot, Cost Control, Data Lakes, Microsoft Azure, Data Architecture, Process Improvement and Optimization, Process Optimization, Performance Tuning, Real Time Data, Data Modeling, Data Pipelines, SQL, Natural Language Processing
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Responsible AI, Generative AI, Large Language Modeling, Google Cloud Platform, Data Literacy, Unstructured Data, Data Ethics, Artificial Intelligence, AI Security, Business Intelligence, Machine Learning
Beginner · Course · 1 - 4 Weeks