Skills you'll gain: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Data-Driven Decision-Making, Predictive Analytics, Artificial Intelligence, Consumer Behaviour, Analysis, Design

Skills you'll gain: AI Personalization, Generative AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Self Service Technologies, Artificial Intelligence, Business Ethics, Natural Language Processing

Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Oral Comprehension, Cash Register Operation, Problem Solving, Conflict Management, Communication, Time Management

Skills you'll gain: Hardware Troubleshooting, Computer Security Awareness Training, Information Systems Security, Malware Protection, Data Security, Technical Support and Services, Encryption, Security Awareness, Authentications, Patch Management, Technical Support, Firewall, Data Integrity

Skills you'll gain: Group Policy, Dynamic Host Configuration Protocol (DHCP), Azure Active Directory, Active Directory, Windows Servers, Hyper-V, Remote Access Systems, Virtual Private Networks (VPN), Containerization, Microsoft Azure, Kubernetes, Microsoft Windows, Docker (Software), Hybrid Cloud Computing, Virtualization, Virtual Machines, Server Administration, Network Administration, Authentications, Infrastructure As A Service (IaaS)

Skills you'll gain: HubSpot CRM, Data Visualization, Data-Driven Decision-Making, Customer Relationship Management (CRM) Software, Dashboard, Business Analytics, Business Metrics, Business Reporting, Forecasting, Key Performance Indicators (KPIs), Sales, Sales Management, Customer Engagement, Performance Metric, Goal Setting, Customer Data Management

Skills you'll gain: Sales Enablement, Persona Development, Technical Sales, Sales Training, Sales Strategy, Lead Generation, Target Audience, Sales, Sales Process, Customer Success Management, Marketing Materials, Content Strategy, Business Writing, Communication Strategies, Meeting Facilitation, Service Level Agreement

Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, Customer Support, Customer experience improvement, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Business Process Automation, Data Ethics, Automation, Business Ethics

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Process Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Value Propositions, Organizational Structure

Skills you'll gain: Lead Generation, HubSpot CRM, Sales Management, Sales Pipelines, Customer Relationship Building, Sales Process, Customer Acquisition Management, Customer Relationship Management (CRM) Software, Dashboard, Marketing Automation, Service Level Agreement, Management Reporting, Workflow Management, Prioritization, Business Metrics, Email Marketing, Key Performance Indicators (KPIs)

Skills you'll gain: Blockchain, FinTech, Financial Systems, Financial Trading, Banking, Payment Systems, Business Solutions, Emerging Technologies, Ledgers (Accounting), Digital Assets, Innovation, Application Development, Cryptography, Transaction Processing, Computer Programming Tools

Skills you'll gain: Blockchain, Emerging Technologies, Distributed Computing, Microsoft Azure, FinTech, Cloud Computing Architecture, Platform As A Service (PaaS), Cryptography, Open Source Technology, Scalability, Data Storage, Information Privacy