
Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Customer Data Management, Data-Driven Decision-Making, Sales Management, Big Data, Customer Insights, Customer Acquisition Management, Customer experience strategy (CX), Customer Retention, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence
Beginner · Course · 1 - 4 Weeks

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Job Evaluation, Compensation Analysis, Compensation Strategy, Compensation Management, Job Analysis, Compensation and Benefits, Payroll, Human Resource Strategy, Performance Review, Data Visualization, Benchmarking, Data Analysis, Market Analysis, Diversity and Inclusion
Beginner · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Creativity, Creative Thinking, Organizational Leadership, Leadership, Innovation, Team Leadership, Business Leadership, Leadership and Management, Collaboration, Cultural Diversity
Beginner · Course · 1 - 4 Weeks

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Employee Onboarding, Employee Retention, Talent Acquisition, New Hire Orientations, Continuous Improvement Process, Process Development, Relationship Building, Performance Metric, Drive Engagement, Performance Management, Internal Communications, Communication, Leadership Development
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Power Automate/Flow, Email Automation, Verification And Validation, Document Management, Microsoft Excel, Data Import/Export, Staff Management, Intranet, Microsoft 365, Spreadsheet Software
Beginner · Guided Project · Less Than 2 Hours

EDHEC Business School
Skills you'll gain: Hospitality Management, Guest Relations, Hospitality, Hotels and Accommodations, Customer Service, Leadership, Leadership Development, Personalized Service, Customer experience improvement, Property Management Systems, Customer Complaint Resolution, Operational Excellence, Customer Insights, Sustainability Standards, Consumer Behaviour
Beginner · Course · 1 - 3 Months

Skills you'll gain: TikTok, Content Performance Analysis, Online Advertising, Performance Measurement, Advertising, Digital Media Strategy, Advertising Campaigns, Performance Analysis, Digital Advertising, Marketing Analytics, Marketing, Marketing Strategies, E-Commerce, Social Media Marketing, Campaign Management, Market Analysis
Beginner · Course · 1 - 4 Weeks

University of Arizona
Skills you'll gain: Teamwork, Empathy, Visionary, Cultural Diversity, Collaboration, Critical Thinking and Problem Solving, Environmental Issue, Systems Thinking, Strategic Planning, Sustainable Development, International Relations, Innovation, Social Impact
Beginner · Course · 1 - 3 Months

University of California, Irvine
Skills you'll gain: Training and Development, Training Programs, Employee Training, Knowledge Transfer, Motivational Skills, Lifelong Learning, Willingness To Learn, Human Learning, Organizational Change, Performance Measurement, Change Management, Coaching, Learning Strategies, Overcoming Obstacles
Beginner · Course · 1 - 4 Weeks

Harvard Business Review
Skills you'll gain: Innovation, Team Performance Management, Constructive Feedback, Talent Management, Employee Retention, Teamwork, Employee Coaching, Team Building, Crisis Management, Creative Thinking, Team Management, Virtual Teams, Talent Acquisition, Workforce Development, Curiosity, Ideation, Organizational Change, Strategic Leadership, Leadership, Leadership Development
Intermediate · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, User Feedback, Marketing Strategies, Service Improvement, Personalized Service, Strategic Marketing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Investigation, Fraud detection, Auditing, Litigation Support, Accounting, Report Writing, Due Diligence, Employee Training, Internal Controls, Risk Analysis, International Finance, Compliance Training, Analytical Skills
Mixed · Course · 1 - 4 Weeks