Skills you'll gain: Customer Retention, Customer Analysis, Business Metrics, Data Analysis, Performance Metric, Customer Insights, Analysis, Performance Measurement, Trend Analysis, Benchmarking, Key Performance Indicators (KPIs), Pareto Chart, Data-Driven Decision-Making, Customer experience strategy (CX), Descriptive Analytics, Predictive Analytics, Root Cause Analysis, Consumer Behaviour

Skills you'll gain: Sales Process, Sales, Salesforce, Sales Operations, Customer Relationship Management, B2B Sales, Data Management, Customer Data Management, Databases, Business-To-Consumer

Skills you'll gain: Accounts Receivable, QuickBooks (Accounting Software), Cash Flows, Document Management, Accounting Records, Invoicing, Billing & Invoicing, Record Keeping

Skills you'll gain: Project Documentation, Strategic Communication, Procedure Development, Constructive Feedback, Business Communication, Process Improvement, Operational Efficiency, Discussion Facilitation, Continuous Improvement Process, Change Management

Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Inquiries, Teamwork, Data Entry, Communication, Time Management

Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication

Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation

Skills you'll gain: Critical Thinking, Creative Problem-Solving, Problem Solving, Editing, Research, Creative Thinking, Public Speaking, Proofreading, Brainstorming, digital literacy, Information Management, Communication, Analytical Skills, Ethical Standards And Conduct, Research Methodologies, Writing, Verbal Communication Skills, Language Competency, Complex Problem Solving, Literacy

Skills you'll gain: Self-Awareness, Professional Networking, Relationship Building, Strategic Communication, Personal Development, Decision Making, Communication, Entrepreneurship, Initiative and Leadership, Leadership Development, Assertiveness, Leadership

Skills you'll gain: Emotional Intelligence, Time Management, Professional Networking, Compassion, Empathy & Emotional Intelligence, Rapport Building, Goal Setting, Leadership Development, Resilience, Influencing, Leadership, Mindfulness, Communication, Strategic Communication, digital literacy, Strategic Leadership, Interpersonal Communications, Entrepreneurship, Initiative and Leadership, Ethical Standards And Conduct

Skills you'll gain: Scope Management, Project Scoping, Project Management, Work Breakdown Structure, Requirements Analysis, Functional Requirement, AI Product Strategy, Project Risk Management, Stakeholder Communications, Technical Communication, Project Planning, Stakeholder Management

Skills you'll gain: Revenue Management, Global Marketing, Consumer Behaviour, Marketing Psychology, Customer Insights, Customer Analysis, Value Propositions, Case Studies, Market Dynamics, Market Research, Behavioral Economics, Competitive Analysis, Analysis