Samsung
Samsung Customer Care Essentials
Samsung

Samsung Customer Care Essentials

Taught in English

Course

Gain insight into a topic and learn the fundamentals

Amanda Harmon
Robert Ketcham
Felipe Limones

Instructors: Amanda Harmon

Beginner level

Recommended experience

6 hours to complete
3 weeks at 2 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.

  • We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.

Details to know

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Assessments

4 assignments

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There are 3 modules in this course

This week will focus on the background of Samsung. We will introduce the staples of Samsung devices and provide resources for a deeper understanding of what a Samsung customer may be experiencing.

What's included

4 videos10 readings1 assignment

This module is all about troubleshooting devices in need of Level 1 support.

What's included

7 videos8 readings1 assignment

This module details every part of the interaction with the customer. It covers customer check-in and check-out, troubleshooting, and how to prep the device for repair.

What's included

8 videos10 readings2 assignments

Instructors

Amanda Harmon
Samsung
1 Course176 learners

Offered by

Samsung

Recommended if you're interested in Support and Operations

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