
Coursera
Skills you'll gain: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Excel, Excel Formulas, Spreadsheet Software, Data Analysis Expressions (DAX), Microsoft 365, Data Validation
Intermediate · Guided Project · Less Than 2 Hours

Kennesaw State University
Skills you'll gain: LinkedIn, Interviewing Skills, Social Media, Social Media Strategy, Professional Networking, Strategic Communication, Communication, Negotiation, Professionalism, Business Writing, Decision Making
Beginner · Course · 1 - 3 Months

CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management
Beginner · Professional Certificate · 3 - 6 Months

Sungkyunkwan University
Skills you'll gain: Compassion, Emotional Intelligence, Empathy, Self-Awareness, Psychology, Cultural Sensitivity, Ethical Standards And Conduct, Critical Thinking
Advanced · Course · 1 - 3 Months

Deep Teaching Solutions
Skills you'll gain: Productivity, Learning Strategies, Time Management, Willingness To Learn, Quick Learning, Mental Concentration, Curiosity, Problem Solving, Creativity, Overcoming Obstacles, Growth Mindedness, Persistence, Cognitive flexibility, Stress Management, Self-Awareness, Planning
Beginner · Course · 1 - 3 Months

IE Business School
Skills you'll gain: Critical Thinking, Logical Reasoning, Analytical Skills, Generative AI, Empathy, Cognitive flexibility, Research, Lifelong Learning, Data Analysis, Decision Making, Statistical Analysis
Beginner · Course · 1 - 4 Weeks

Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer Retention, Customer Engagement, Customer Relationship Management (CRM) Software, Customer experience improvement, Sales Process, Business Metrics, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making
Beginner · Course · 1 - 3 Months

Universitat de Barcelona
Skills you'll gain: Global Positioning Systems, Physical Science, Water Resources, Water Quality, Geographic Information Systems, Geospatial Information and Technology, Chemistry, Environment, Environmental Science, Mechanics, Biology, Systems Of Measurement, Climate Change Mitigation, Remote Access Systems
Mixed · Course · 1 - 3 Months

The State University of New York
Skills you'll gain: Business Writing, Concision, Organizational Skills, Personal Development, Keyword Research, Peer Review, Action Oriented, Talent Recruitment, Detail Oriented
Mixed · Course · 1 - 3 Months

Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: LinkedIn, Photo Editing, Professional Networking, Social Media, Professional Development, Branding, Search Engine Optimization, Business Communication
Intermediate · Guided Project · Less Than 2 Hours