Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Market Research, Market Analysis, Marketing, Research Methodologies, Research, Business Research, Research Reports, Research Design, Competitive Analysis, Market Intelligence, Quantitative Research, Consumer Behaviour, Global Marketing, Market Trend, Surveys, Customer Analysis, Analytical Skills, Case Studies, Report Writing, Business Strategy
Beginner · Specialization · 1 - 3 Months

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Marketing Analytics, AI Personalization, Predictive Analytics, Customer Engagement, Advanced Analytics, Data-Driven Decision-Making, Predictive Modeling, AI Enablement, Marketing Strategies, Emerging Technologies, Revenue Management, Loyalty Programs, Brand Marketing, Digital Media Strategy, Media Strategy, Digital Transformation, Drive Engagement, Media Planning, Media Relations, Price Negotiation
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Cloud Management, Site Reliability Engineering, Cloud Infrastructure, Google Cloud Platform, Public Cloud, Cloud Computing, DevOps, Budget Management, Scalability, Cost Management, Operational Efficiency, Corporate Sustainability, Customer Support, Disaster Recovery
Beginner · Course · 1 - 3 Months

Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, HubSpot CRM, Scripting, Google Sheets, Workflow Management, Automation, Gmail, Data Pipelines, JSON
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Sales Presentation, Presentations, Sales Presentations, Product Demonstration, Microsoft PowerPoint, Customer Analysis, Competitive Analysis, Business Strategy, Business Communication, Team Oriented
Beginner · Guided Project · Less Than 2 Hours

AI Business School
Skills you'll gain: Agentic Workflows, AI Workflows, No-Code Development, Generative AI Agents, AI Enablement, Digital Transformation, AI Orchestration, AI Product Strategy, Business Process Automation, Business Technologies, AI Personalization, Automation, Artificial Intelligence, Finance, Application Design, Productivity Software, Application Development
Intermediate · Course · 1 - 4 Weeks

O.P. Jindal Global University
Skills you'll gain: Marketing Analytics, Customer Analysis, Customer Retention, Predictive Analytics, Customer Insights, Data-Driven Decision-Making, Personalized Service, Marketing Strategies, Business Analytics, Customer Acquisition Management, Customer experience improvement, Loyalty Programs, Strategic Marketing, Marketing Strategy and Techniques
Beginner · Course · 3 - 6 Months

Skills you'll gain: Business Marketing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: CrewAI, AI Orchestration, AI Workflows, Agentic Workflows, AI Enablement, Workflow Management, AI Product Strategy, Generative AI Agents, Productivity Software, Business Workflow Analysis, Business Process Automation, Automation, LLM Application, Agentic systems, Solution Design, Decision Making, Process Improvement, Performance Improvement
Intermediate · Course · 1 - 4 Weeks

MedCerts
Skills you'll gain: Medication Therapy Management, Asepsis, Drug Interaction, Medication Administration, Pharmacology, Patient-centered Care, Pharmacist Assistance, Pharmacy, Intravenous Therapy, Sterile Procedure, Personal protective equipment
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Sheets, Data Literacy, Data Visualization Software, Spreadsheet Software, Big Data, Data Storytelling, Data Analysis, Data Presentation, Google Cloud Platform, Data Integration, Data Manipulation
Beginner · Course · 1 - 4 Weeks

Parsons School of Design, The New School
Skills you'll gain: Design Thinking, Market Opportunities, Business Risk Management, Design and Product, Strategic Thinking, Process Design, Human Centered Design, Innovation, Design, User Experience, Business Modeling, Customer experience strategy (CX), Ethical Standards And Conduct
Intermediate · Course · 1 - 4 Weeks