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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    I

    IESE Business School

    Análisis de situaciones de negocio

    Skills you'll gain: Case Studies, Financial Analysis, Market Share, People Management, Strategic Decision-Making, Marketing Management, Business Management, Corporate Strategy, Decision Making, Financial Statement Analysis, Business Analysis, Strategic Thinking, Consumer Behaviour, Complex Problem Solving, Brand Management, Leadership and Management

    4.7
    Rating, 4.7 out of 5 stars
    ·
    158 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Colorado Boulder

    Blended Language Learning: Design and Practice for Teachers

    Skills you'll gain: Blended Learning, Course Development, Web Content Accessibility Guidelines, Education Software and Technology, Digital pedagogy, Language Learning, Technology Strategies

    4.8
    Rating, 4.8 out of 5 stars
    ·
    260 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    D

    Duke University

    ART of the MOOC: Public Art and Pedagogy

    Skills you'll gain: Interactive Learning, Peer Review, Pedagogy, Art History, Digital pedagogy, Social Sciences, Blended Learning, Aesthetics, Creativity, Political Sciences, Community Development, Social Impact, Case Studies, Photography

    4.7
    Rating, 4.7 out of 5 stars
    ·
    128 reviews

    Beginner · Course · 1 - 3 Months

  • U

    University of Illinois Urbana-Champaign

    Global Impact: Cultural Psychology

    Skills you'll gain: Brand Strategy, Global Marketing, Marketing Psychology, Consumer Behaviour, Brand Management, Cultural Diversity, Brand Awareness, Cultural Sensitivity, Culture, Intercultural Competence, Marketing Strategies, Marketing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    178 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Relational Database Support for Data Warehouses

    Skills you'll gain: Data Warehousing, SQL, Data Governance, Data Integration, Data Management, Business Intelligence, Oracle Databases, Analytics, PostgreSQL, Data Mining, Big Data, Relational Databases, Database Management Systems, Data Architecture

    4.6
    Rating, 4.6 out of 5 stars
    ·
    592 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Pontificia Universidad Católica del Perú

    Fundamentos de UX y de los requisitos de software

    Skills you'll gain: User Story, Human Computer Interaction, Software Development Life Cycle, Functional Requirement, Unified Modeling Language, Requirements Analysis, Prototyping, Usability, Persona (User Experience), User Experience, User Interface (UI) Design, User Requirements Documents, User Research, Interaction Design, Human Centered Design, User Centered Design, System Requirements, Software Design, Software Engineering, Systems Development

    4.9
    Rating, 4.9 out of 5 stars
    ·
    152 reviews

    Beginner · Specialization · 3 - 6 Months

  • C

    Coursera

    Create Animated Social Media Posts using Canva

    Skills you'll gain: Canva (Software), Graphic and Visual Design, Graphic Design, Graphics Software, Graphical Tools, Animations, Content Creation, Social Media, Collaborative Software, Marketing

    4.4
    Rating, 4.4 out of 5 stars
    ·
    181 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    A

    Akamai Technologies, Inc.

    Networking Fundamentals

    Skills you'll gain: Routing Protocols, OSI Models, Remote Access Systems, Network Architecture, TCP/IP, General Networking, Network Protocols, Network Troubleshooting, Computer Networking, Networking Hardware, Network Administration, Network Security, Network Infrastructure, Network Model, Virtual Private Networks (VPN), Wireless Networks, Network Routers, Network Routing, Dynamic Host Configuration Protocol (DHCP), Intrusion Detection and Prevention

    4.6
    Rating, 4.6 out of 5 stars
    ·
    152 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Certified Associate in Project Management (CAPM)

    Skills you'll gain: Stakeholder Management, Project Documentation, Requirements Management, Scope Management, Earned Value Management, Project Performance, Risk Management, Acceptance Testing, Ethical Standards And Conduct, Kanban Principles, Business Process Modeling, Waterfall Methodology, Team Leadership, Project Schedules, Scaled Agile Framework, Project Management Software, Communication Planning, Business Modeling, Stakeholder Analysis, Registration

    4.8
    Rating, 4.8 out of 5 stars
    ·
    65 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    E

    EDHEC Business School

    Mastering Luxury Hospitality: Fundamentals to Leadership

    Skills you'll gain: Hospitality Management, Guest Relations, Hospitality, Hotels and Accommodations, Customer Service, Leadership, Leadership Development, Personalized Service, Customer experience improvement, Property Management Systems, Customer Complaint Resolution, Operational Excellence, Customer Insights, Sustainability Standards, Consumer Behaviour

    4.7
    Rating, 4.7 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    Epic Games

    Unreal Engine Fundamentals

    Skills you'll gain: Unreal Engine, Virtual Environment, Version Control, 3D Assets, Video Game Development, Augmented and Virtual Reality (AR/VR), Game Design, Animation and Game Design, Content Management, User Interface (UI), Software Installation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    87 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    C# Class Development

    Skills you'll gain: Unity Engine, Video Game Development, C# (Programming Language), Game Design, Object Oriented Design, Object Oriented Programming (OOP), Software Design, Programming Principles, Application Development, Scripting

    4.8
    Rating, 4.8 out of 5 stars
    ·
    66 reviews

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Análisis de situaciones de negocio: IESE Business School
  • Blended Language Learning: Design and Practice for Teachers: University of Colorado Boulder
  • ART of the MOOC: Public Art and Pedagogy: Duke University
  • Global Impact: Cultural Psychology: University of Illinois Urbana-Champaign
  • Relational Database Support for Data Warehouses: University of Colorado System
  • Fundamentos de UX y de los requisitos de software: Pontificia Universidad Católica del Perú
  • Create Animated Social Media Posts using Canva: Coursera
  • Networking Fundamentals: Akamai Technologies, Inc.
  • Certified Associate in Project Management (CAPM): Packt
  • Mastering Luxury Hospitality: Fundamentals to Leadership : EDHEC Business School

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