Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Fundação Instituto de Administração
Skills you'll gain: Strategic Marketing, Marketing, Marketing Strategy and Techniques, Brand Strategy, Market Dynamics, Customer Insights, Market Analysis, Consumer Behaviour, Target Market, Stakeholder Management, Value Propositions, Customer Relationship Building, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Integration, Data Pipelines, Data Lakes, Microsoft Azure, Azure Synapse Analytics, Performance Tuning, Data Processing, Data Migration, Data Transformation, Data Validation, Microsoft SQL Servers, Data Storage
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Security Controls, Threat Management, Cybersecurity, Threat Detection, Cyber Threat Intelligence, Zero Trust Network Access, Cyber Attacks, Application Security, Cyber Risk, Computer Security, Information Systems Security, Data Security, Network Security, Encryption, Multi-Factor Authentication, Cryptography, Authorization (Computing), Identity and Access Management
Intermediate · Course · 1 - 4 Weeks
Kennesaw State University
Skills you'll gain: Marketing Effectiveness, Marketing, Strategic Marketing, Stakeholder Management, Stakeholder Communications, Marketing Strategies, Business Marketing, Stakeholder Engagement, Stakeholder Analysis, Internal Communications, Marketing Psychology, Corporate Sustainability, Value Propositions, Customer Insights, Consumer Behaviour, Business Ethics, Community Development, Customer Relationship Building
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Gemini, Generative AI Agents, Google Cloud Platform, Cloud Security, Agentic systems, Data Access, Prompt Engineering, Large Language Modeling, Enterprise Security, Cloud Storage, Data Integration, Artificial Intelligence, Data Security, Application Deployment
Beginner · Course · 1 - 3 Months
Skills you'll gain: Sales Pipelines, AI Personalization, Sales Management, Sales Process, Sales, Sales Strategy, Anthropic Claude, Customer Engagement, Responsible AI, Sales Training, Customer experience improvement, Lead Generation, Generative AI, ChatGPT, Forecasting, Business Ethics
Intermediate · Course · 1 - 4 Weeks

University of Glasgow
Skills you'll gain: Strategic Leadership, Business Transformation, Digital Transformation, Business Leadership, Innovation, Market Research, Cross-Functional Collaboration, Organizational Leadership, Leadership Development, Business Strategy, Leadership, Strategic Decision-Making, Organizational Strategy, Business Planning, Leadership and Management, Competitive Analysis, Corporate Strategy, Business Modeling, Business Management, Organizational Change
Intermediate · Specialization · 1 - 3 Months

IE Business School
Skills you'll gain: Marketing Planning, Market Analysis, Strategic Marketing, Marketing, Marketing Management, Marketing Strategy and Techniques, Product Marketing, Marketing Communications, Case Studies, Plan Execution, Consumer Behaviour, Hotels and Accommodations, Target Audience, Return On Investment
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Cloud Management, Site Reliability Engineering, Cloud Infrastructure, Google Cloud Platform, Public Cloud, Cloud Computing, DevOps, Budget Management, Scalability, Cost Management, Operational Efficiency, Corporate Sustainability, Customer Support, Disaster Recovery
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Crisis Management, Workplace inclusivity, Professional Development, Team Leadership, Diversity and Inclusion, Leadership Development, Strategic Leadership, Leadership, Organizational Strategy, Organizational Leadership, People Development, Business Leadership, Personal Development, Team Building, Resilience, Strategic Thinking, Emotional Intelligence, Self-Awareness, Case Studies
Intermediate · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Brand Strategy, Market Research, Branding, Target Audience, Social Media, Competitive Analysis, Marketing, Customer Engagement, Professional Networking, Marketing Strategies, Social Media Strategy, Performing Arts, Content Strategy, Marketing Channel, Entrepreneurship
Intermediate · Course · 1 - 4 Weeks

Universidades Anáhuac
Skills you'll gain: Office Procedures, Interviewing Skills
Intermediate · Course · 1 - 3 Months