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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Evaluating User Interfaces

    Skills you'll gain: Usability Testing, User Interface (UI), Usability, User Research, UI/UX Research, Human Computer Interaction, User Experience Design, User Centered Design, Test Planning

    4.7
    Rating, 4.7 out of 5 stars
    ·
    272 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Data Mining Project

    Skills you'll gain: Data Mining, Text Mining, Innovation, Data Integration, Unstructured Data, Big Data, Data Analysis, Exploratory Data Analysis, Data Presentation, Data Visualization Software, Feature Engineering, Analysis, Model Evaluation, Natural Language Processing, Technical Writing, Classification Algorithms, Algorithms

    4.4
    Rating, 4.4 out of 5 stars
    ·
    48 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Meta

    Advanced Data Modeling

    Skills you'll gain: MySQL Workbench, Extract, Transform, Load, Data Modeling, Database Design, MySQL, Data Warehousing, Database Management, Databases, Relational Databases, Database Architecture and Administration, Advanced Analytics, Data Analysis, Data Visualization Software

    4.3
    Rating, 4.3 out of 5 stars
    ·
    106 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Advanced AI and Machine Learning Techniques and Capstone

    Skills you'll gain: Generative AI, Generative Adversarial Networks (GANs), Artificial Intelligence and Machine Learning (AI/ML), Responsible AI, Applied Machine Learning, Data Ethics, Transfer Learning, Federated Learning, Scalability, Machine Learning, Distributed Computing, Model Evaluation, MLOps (Machine Learning Operations), Microsoft Azure, Information Privacy

    4.6
    Rating, 4.6 out of 5 stars
    ·
    34 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Introduction to Python Fundamentals

    Skills you'll gain: Programming Principles, Computer Programming, Data Manipulation, Python Programming, Scripting Languages, Scripting, Data Structures, Data Science

    4.8
    Rating, 4.8 out of 5 stars
    ·
    225 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Generative AI for Sales

    Skills you'll gain: Prompt Engineering, Sales Strategy, Sales Pipelines, AI Personalization, Sales Operations, Responsible AI, Lead Generation, Sales Development, Generative AI Agents, Competitive Analysis, Sales Management, Marketing Automation, Customer Relationship Management (CRM) Software, Account Management, Business Process Automation, Business Intelligence, Workflow Management, Market Analysis, Data-Driven Decision-Making, Forecasting

    4.2
    Rating, 4.2 out of 5 stars
    ·
    30 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free
    Free
    D

    DeepLearning.AI

    Multi AI Agent Systems with crewAI

    Skills you'll gain: CrewAI, AI Workflows, AI Orchestration, Generative AI Agents, Artificial Intelligence, Agentic systems, Business Process Automation, Prompt Engineering Tools, Tool Calling, Context Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    300 reviews

    Beginner · Project · Less Than 2 Hours

  • Status: Preview
    Preview
    N

    NVIDIA

    The Fundamentals of RDMA Programming

    Skills you'll gain: Remote Access Systems, TCP/IP, Network Protocols, System Programming, Operating Systems, Hardware Architecture, Performance Tuning, Computer Hardware

    4.6
    Rating, 4.6 out of 5 stars
    ·
    47 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    Institut Mines-Télécom

    Getting started with Augmented Reality

    Skills you'll gain: Augmented Reality, Augmented and Virtual Reality (AR/VR), Mobile Development, Android (Operating System), Image Analysis, 3D Assets, Geospatial Information and Technology, Computer Vision, Global Positioning Systems, Prototyping, User Interface (UI)

    4.3
    Rating, 4.3 out of 5 stars
    ·
    142 reviews

    Intermediate · Course · 1 - 3 Months

  • A

    Amazon Web Services

    Skills and Best Practices for Cloud Support Associates

    Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation

    4.9
    Rating, 4.9 out of 5 stars
    ·
    26 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    UBITS

    Business Developer

    Skills you'll gain: Benchmarking, Closing (Sales), Consultative Selling, Retail Sales, Sales Presentation, Negotiation, Sales Strategy, Overcoming Objections, Accountability, Value Propositions, Customer Relationship Management, Customer experience strategy (CX), Rapport Building, Business Development, Stakeholder Management, Sales, Emotional Intelligence, New Business Development, Personal Development, Initiative and Leadership

    4.6
    Rating, 4.6 out of 5 stars
    ·
    11 reviews

    Intermediate · Specialization · 3 - 6 Months

  • C

    Coursera

    Create a Budget with Google Sheets

    Skills you'll gain: Budgeting, Data Visualization, Google Sheets, Spreadsheet Software, Presentations, Data Sharing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    325 reviews

    Beginner · Guided Project · Less Than 2 Hours

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Evaluating User Interfaces: University of Minnesota
  • Data Mining Project: University of Illinois Urbana-Champaign
  • Advanced Data Modeling: Meta
  • Advanced AI and Machine Learning Techniques and Capstone: Microsoft
  • Introduction to Python Fundamentals: University of Colorado Boulder
  • Generative AI for Sales: Coursera
  • Multi AI Agent Systems with crewAI: DeepLearning.AI
  • The Fundamentals of RDMA Programming: NVIDIA
  • Getting started with Augmented Reality: Institut Mines-Télécom
  • Skills and Best Practices for Cloud Support Associates: Amazon Web Services

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