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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Packt

    Introduction to PMP and Agile Methodologies

    Skills you'll gain: Project Documentation, Agile Methodology, Agile Project Management, Project Management, Project Management Life Cycle, Project Planning, Project Management Institute (PMI) Methodology, Sprint Planning, Backlogs, Stakeholder Management, Team Oriented, Communication

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    The Road to Autonomy: Exploring EV Technologies

    Skills you'll gain: Electric Power Systems, Safety Standards, Safety and Security, Emerging Technologies, Control Systems, Global Positioning Systems, Environmental Issue, Computer Vision, Artificial Intelligence, Algorithms

    4.6
    Rating, 4.6 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Spring Cloud Microservices & Deployment with Docker

    Skills you'll gain: Google Cloud Platform, Cloud Deployment, YAML, Restful API, Load Balancing, Configuration Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Data Engineering: Pipelines, ETL, Hadoop

    Skills you'll gain: Data Pipelines, Apache Hadoop, Extract, Transform, Load, Data Transformation, Apache Hive, Big Data, Data Warehousing, Strategic Decision-Making, Apache Spark, Data Integration, Data Processing, Data Management, Data Analysis, Scalability

    4.6
    Rating, 4.6 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    How to Set Up Shop on Facebook Shops using Canva

    Skills you'll gain: Facebook, Customer experience improvement, Product Assortment, Social Media, Social Media Management, Customer Engagement, Social Media Marketing, Photo Editing, E-Commerce, Company, Product, and Service Knowledge, Customer Service, Marketing, Digital Marketing

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Fine-tuning Language Models for Business Tasks

    Skills you'll gain: LLM Application, Large Language Modeling, AI Enablement, Forecasting, Artificial Intelligence, Business Analysis, Technology Roadmaps, Business Metrics, Innovation, Operational Efficiency, Customer experience improvement

    2.6
    Rating, 2.6 out of 5 stars
    ·
    14 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Pennsylvania

    Driving Operational Performance

    4.6
    Rating, 4.6 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Platform Product Management

    Skills you'll gain: No-Code Development, Application Development, User Experience, User Interface (UI), Data Modeling, Sprint Retrospectives, Platform As A Service (PaaS), Service Recovery, Digital Transformation, Application Design, Drive Engagement, Technology Solutions, User Feedback, Cloud-Based Integration, Application Deployment, Customer Engagement, Product Lifecycle Management, Product Management, System Implementation, Systems Integration

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Sprint Planning for Faster Agile Team Delivery

    Skills you'll gain: Backlogs, Sprint Planning, Prioritization, Scope Management, Agile Project Management, Agile Methodology, Scheduling, Capacity Management, Project Management, Workflow Management, User Story, Team Management, Timelines

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Industrial Fluid systems & Smart Factory Automation

    Skills you'll gain: Electrical Systems, Automation Engineering, Hydraulics, Control Systems, Mechanical Engineering, Real Time Data, Internet Of Things, Automation, Industrial Engineering, Robotics, Hardware Troubleshooting, Equipment Design, Manufacturing Processes, Production Process, Emerging Technologies, Manufacturing Operations

    4.6
    Rating, 4.6 out of 5 stars
    ·
    29 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    D

    Dubai College of Tourism

    Menu Design for Dubai Hospitality

    Skills you'll gain: Revenue Management, Restaurant Management, Hospitality, Food and Beverage, Cost Accounting, Layout Design, Customer experience improvement, Graphic and Visual Design, Copywriting, Analysis

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    Build a user login system for a Django website

    Skills you'll gain: Django (Web Framework), GitHub, Version Control, Git (Version Control System), User Experience Design, Secure Coding, User Interface (UI), Web Development, Application Security, Application Frameworks, Development Environment, Authentications, Web Applications, User Accounts, Authorization (Computing)

    4.6
    Rating, 4.6 out of 5 stars
    ·
    11 reviews

    Intermediate · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer journey courses

  • Introduction to PMP and Agile Methodologies: Packt
  • The Road to Autonomy: Exploring EV Technologies: Coursera
  • Advanced Spring Cloud Microservices & Deployment with Docker: Packt
  • Data Engineering: Pipelines, ETL, Hadoop: Coursera
  • How to Set Up Shop on Facebook Shops using Canva: Coursera
  • Fine-tuning Language Models for Business Tasks: Coursera
  • Driving Operational Performance: University of Pennsylvania
  • Platform Product Management: University of Maryland, College Park
  • Sprint Planning for Faster Agile Team Delivery: University of Maryland, College Park
  • Industrial Fluid systems & Smart Factory Automation: L&T EduTech

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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