Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

Skills you'll gain: Responsible AI, Data Ethics, Marketing Management, AI Personalization, Business Ethics, Ethical Standards And Conduct, Marketing Analytics, Case Studies, Content Creation, Information Privacy

Skills you'll gain: Responsible AI, Code Review, AI Security, Software Development Tools, Software Documentation, Collaborative Software, DevOps, AI Workflows, Generative AI Agents, Maintainability, Integrated Development Environments, CI/CD, Generative AI, Test Automation, Software Development, Software Technical Review, Software Architecture, Software Engineering, Artificial Intelligence and Machine Learning (AI/ML), AI Personalization

Skills you'll gain: Business Planning, Customer Support, Strategic Planning, Business Strategy, E-Commerce, Business Modeling, Digital Marketing, Entrepreneurship, New Business Development, Marketing Strategies, Competitive Analysis, Operations Management

Skills you'll gain: Microsoft Azure, Cloud Services, Cloud Platforms, Cloud Computing, Cloud Storage, Cloud Security, Network Security, Identity and Access Management, Virtual Networking

Skills you'll gain: Data Analysis, Analytics, Big Data, Applied Machine Learning, Machine Learning, SQL

Skills you'll gain: Management Accounting, Performance Measurement, Capacity Management, Cost Accounting, Organizational Strategy, Performance Analysis, Operational Analysis, Financial Accounting, Budget Management, Strategic Decision-Making, Accounting, Financial Controls, Business Strategy, Price Negotiation, Resource Allocation

Skills you'll gain: Concision, Verbal Communication Skills, Public Speaking, Storytelling, Interviewing Skills, Personal Attributes, Professional Networking, Professional Development, Business Writing, Communication

Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, LinkedIn, Communication

Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation

Skills you'll gain: Conflict Management, Intercultural Competence, Team Building, Diversity and Inclusion, Workplace inclusivity, Cultural Diversity, Team Leadership, Collaboration, Cultural Sensitivity, Verbal Communication Skills, Active Listening, Communication, Empathy, Leadership, Non-Verbal Communication, Safety Culture, Relationship Building, Adaptability

Skills you'll gain: Git (Version Control System), GitHub, Version Control, Collaborative Software, Continuous Integration