Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Scrimba
Skills you'll gain: Hugging Face, Model Deployment, Open Source Technology, Responsible AI, Web Applications, Large Language Modeling, Artificial Intelligence
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Agile Methodology, Sprint Retrospectives, Agile Project Management, Sprint Planning, User Story, Backlogs, Goal Setting, Team Management
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Demand Planning, Customer Demand Planning, Supply Chain Planning, Production Planning, Forecasting, Time Series Analysis and Forecasting, Trend Analysis, Inventory Management System, Data Analysis, R Programming, Data Visualization, R (Software), Model Evaluation
Intermediate · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: AI Enablement, AI Orchestration, Continuous Improvement Process, Organizational Change, Large Language Modeling, Customer Engagement
Beginner · Course · 1 - 3 Months

Skills you'll gain: Keras (Neural Network Library), Tensorflow, Convolutional Neural Networks, Deep Learning, Machine Learning, Computer Vision
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Software Development Life Cycle, z/OS, COBOL (Programming Language), Unit Testing, Systems Analysis, Systems Development, Pseudocode, Agile Methodology, Software Development, Software Design, Systems Architecture, Mainframe Computing, Programming Principles, Scrum (Software Development), Software Testing
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Relationship Building, Customer experience strategy (CX), Agile Methodology, Customer Relationship Management, Customer Insights, Value Propositions, Solution Delivery, Business Analysis, Web Analytics, Cross-Functional Collaboration, Product Lifecycle Management, Product Management
Beginner · Course · 1 - 4 Weeks

Simplilearn
Skills you'll gain: Exploratory Data Analysis, Generative AI, Analytics, Data Analysis, Extract, Transform, Load, Data Integration, Interactive Data Visualization, Data Visualization, Real Time Data, Predictive Analytics, Data-Driven Decision-Making, Data Storytelling, Predictive Modeling, Forecasting, Data Transformation, Descriptive Analytics, Data Modeling, Data Quality, Risk Analysis, Model Evaluation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Ansible, Package and Software Management, YAML, Configuration Management, System Configuration, Linux Administration, Unix, IT Automation, Automation, Web Applications, Unix Shell, File Management, Cloud Infrastructure, DevOps, User Accounts
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Large Language Modeling, LLM Application, Prompt Engineering, Microsoft Azure, OpenAI API, Retrieval-Augmented Generation, OpenAI, Model Deployment, Risk Management Framework, Embeddings, Cloud Computing, Application Deployment, Python Programming, Scalability
Intermediate · Course · 1 - 4 Weeks

University of California, Davis
Skills you'll gain: Food and Beverage, Consumer Behaviour, Quality Assurance, Laboratory Testing, Product Testing, Usability Testing, Science and Research, Data Collection, Nutrition and Diet, Surveys, Scientific Methods, Research, Psychology, Acceptance Testing, Analytical Testing, Biology, Product Development, Analytical Skills, Medical Science and Research, Physiology
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Sampling (Statistics), R (Software), Statistical Inference, Probability Distribution, R Programming, Statistical Hypothesis Testing, Descriptive Statistics, Statistical Methods, Data Science, Statistics, Data Analysis, Statistical Analysis, Probability, Data Manipulation, Histogram
Build toward a degree
Beginner · Course · 1 - 3 Months