Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Service Improvement, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Lifelong Learning

Skills you'll gain: Analytics, Business Analytics, Data Analysis, Data-Driven Decision-Making, Business Intelligence, Big Data, Data Visualization, Data Presentation, Statistical Programming, Microsoft Excel, Data Visualization Software, Data Collection, Case Studies

Skills you'll gain: Prompt Engineering, Responsible AI, Generative AI, Risk Mitigation, Risk Analysis, Feasibility Studies, Data Ethics, Brainstorming, AI Product Strategy, Generative AI Agents, Artificial Intelligence, Business Priorities, Hybrid Cloud Computing, Business Leadership, Goal Setting, Business Solutions, Cloud Computing Architecture, Strategic Leadership, Compliance Management, Governance

Skills you'll gain: Prompt Engineering, Microsoft Copilot, Regulation and Legal Compliance, Data Ethics, Generative AI, Responsible AI, Data Governance, Microsoft 365, Marketing Automation, Customer experience improvement, Business Process Automation, Compliance Management, Sales Process, Customer Service, Information Privacy, Business Metrics, Microsoft Office, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Critical Thinking

Skills you'll gain: Artificial Neural Networks, Performance Tuning

Skills you'll gain: Marketing Analytics, Business Analytics, Forecasting, Peer Review, Statistical Methods, Predictive Analytics, Customer Analysis, Case Studies, Information Technology, Analytical Skills, Digital Transformation, Advanced Analytics, Statistical Analysis, People Analytics, Statistical Programming, Data Storytelling, Business Strategy, Complex Problem Solving, R Programming, Data Analysis

Skills you'll gain: Design Thinking, Human Centered Design, Creative Problem-Solving, Innovation, Community Development, Resourcefulness, Systems Thinking, Sustainable Development, Diversity and Inclusion, Complex Problem Solving, Social Work, Cultural Diversity, Empowerment, Entrepreneurship

Skills you'll gain: User Accounts, Mobile Security, Cloud Computing, Security Controls, Identity and Access Management, Cloud Security, Security Assertion Markup Language (SAML), Single Sign-On (SSO), Role-Based Access Control (RBAC), System Configuration, Multi-Factor Authentication, Data Loss Prevention

Skills you'll gain: Security Engineering, Authentications, Threat Modeling, Network Security, Public Key Infrastructure, Distributed Denial-Of-Service (DDoS) Attacks, Firewall, Cyber Attacks, Cryptography, Infrastructure Security, Cybersecurity, Cyber Security Strategy, Data Encryption Standard, Threat Management, Cyber Risk, Mobile Security, Enterprise Security, Computer Security, Threat Detection, Cyber Security Policies

Skills you'll gain: Graph Theory, Algorithms, Network Routing, Programming Principles, Social Network Analysis, Data Structures, Network Analysis

Skills you'll gain: Cybersecurity, Cyber Attacks, Computer Security Awareness Training, Distributed Denial-Of-Service (DDoS) Attacks, Encryption, Security Awareness, Data Security, Personally Identifiable Information, Email Security, Cyber Risk, Malware Protection, General Data Protection Regulation (GDPR), Information Privacy, Multi-Factor Authentication, Identity and Access Management

Skills you'll gain: Responsible AI, Agentic systems, Automation, Business Process Automation, Real Time Data, Generative AI, MLOps (Machine Learning Operations), Data Ethics, AI Personalization, IT Automation, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, No-Code Development, Cloud-Based Integration, Business Transformation, Cloud API, Python Programming, Data Analysis, Restful API, API Design