Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of California, Davis
Skills you'll gain: Food and Beverage, Consumer Behaviour, Quality Assurance, Laboratory Testing, Product Testing, Usability Testing, Science and Research, Data Collection, Nutrition and Diet, Surveys, Scientific Methods, Research, Psychology, Acceptance Testing, Analytical Testing, Biology, Product Development, Analytical Skills, Medical Science and Research, Physiology
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: ArcGIS, Data Presentation, GIS Software, Spatial Data Analysis, Data Visualization, Geographic Information Systems, Geospatial Information and Technology, Geospatial Mapping, Data Import/Export, Data Mapping, Data Integration, Data Management
Intermediate · Guided Project · Less Than 2 Hours
Skills you'll gain: Angular, Test Driven Development (TDD), Web Components, HTML and CSS, Web Development, Software Testing, Cascading Style Sheets (CSS), Front-End Web Development, Development Environment, UI Components, Javascript, Data Persistence, Event-Driven Programming, Data Management, Command-Line Interface
Intermediate · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Large Language Modeling, LLM Application, Prompt Engineering, Microsoft Azure, OpenAI API, Retrieval-Augmented Generation, OpenAI, Model Deployment, Risk Management Framework, Embeddings, Cloud Computing, Application Deployment, Python Programming, Scalability
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Field-Programmable Gate Array (FPGA), Hardware Design, Serial Peripheral Interface, Electronic Hardware, Internet Of Things, Embedded Systems, Digital Communications, Computer Architecture, Software Development Tools, System Design and Implementation, Software Installation
Intermediate · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Remote Access Systems, Linux, Web Applications, Internet Of Things, Embedded Systems, Application Programming Interface (API), Robotics, Linux Commands, Command-Line Interface, Electronics, Control Systems, Electronic Systems, System Configuration, Python Programming, Software Installation, Peripheral Devices
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Marketing Analytics, Google Analytics, Campaign Management, Generative AI, Responsible AI, Customer Analysis, Marketing Automation, Performance Analysis, Social Media Campaigns, Customer Insights, Data Ethics, Personalized Service, OpenAI, ChatGPT, Artificial Intelligence
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Process Capability, Statistical Analysis, Data Analysis, Project Management, Six Sigma Methodology, Statistics, Work Breakdown Structure, Lean Six Sigma, Data Collection, Project Scoping, Performance Measurement, Process Improvement, Quality Management, Customer experience improvement, Quality Control, Process Mapping
Beginner · Course · 1 - 3 Months

Starweaver
Skills you'll gain: High Voltage, Electrical Power, Electrical Safety, Electric Power Systems, Test Engineering, Maintenance, Repair, and Facility Services, Hardware Troubleshooting, Electrical Systems, Sustainable Technologies, Power Electronics, Failure Analysis, Thermal Management, System Monitoring, Control Systems
Beginner · Course · 1 - 4 Weeks

California Institute of the Arts
Skills you'll gain: Peer Review, Cinematography, Videography, Video Production, Storyboarding, Photo/Video Production and Technology, Editing, Design Elements And Principles, Storytelling, Creativity
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Innovation, Strategic Decision-Making, Competitive Analysis, Ideation, Entrepreneurship, Organizational Strategy, Business Strategy, Plan Execution, Strategic Thinking, Project Risk Management, Sustainable Business, Corporate Strategy, Risk Management, Value Propositions, New Product Development, Presentations, Business Management, Business Strategies, Entrepreneurial Finance, Business Risk Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Business Analysis, Process Analysis, Business Requirements, Business Process Modeling, Needs Assessment, Requirements Management, Ethical Standards And Conduct, Prioritization, Stakeholder Engagement
Intermediate · Course · 1 - 4 Weeks