Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado Boulder
Skills you'll gain: Value Propositions, Social Media Marketing, Market Research, Social Media Strategy, Strategic Planning, Search Engine Optimization, Marketing Operations, Competitive Analysis, Data-Driven Decision-Making, Consumer Behaviour, Business Modeling, Customer Analysis, Web Analytics and SEO, Operations Management, Technical Management, Marketing Management, Digital Marketing, Branding, Google Ads, Forecasting
Build toward a degree
Beginner · Specialization · 3 - 6 Months

Dubai College of Tourism
Skills you'll gain: Revenue Management, Restaurant Operation, Restaurant Management, Forecasting, Key Performance Indicators (KPIs), Hospitality Management, Customer Demand Planning, Revenue Forecasting, Trend Analysis, Performance Analysis, Team Management, Data Analysis, Performance Measurement, Business Metrics, Data-Driven Decision-Making
Beginner · Course · 1 - 4 Weeks

Jordan University of Science and Technology
Skills you'll gain: Object Oriented Programming (OOP), C# (Programming Language), Software Engineering, Data Structures, Software Development, Computer Programming, Programming Principles, Java, Debugging, Query Languages
Intermediate · Course · 1 - 4 Weeks

LearnKartS
Skills you'll gain: AWS Identity and Access Management (IAM), Identity and Access Management, Amazon Web Services, Cloud Computing, Cloud Security, Cloud Infrastructure, Cloud Technologies, Public Cloud, Amazon Elastic Compute Cloud, Solution Architecture, Scalability
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Customer Success Management, Customer Retention, Customer experience strategy (CX), Customer Engagement, Customer Relationship Management, Customer Insights, Target Audience, Organizational Structure, Key Performance Indicators (KPIs), Business Metrics, Value Propositions
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: MarTech, Marketing, Product Promotion, Marketing Strategies, Marketing Channel, Digital Marketing, Digital Transformation, Consumer Behaviour, New Product Development, Customer Engagement, E-Commerce, Price Negotiation, Innovation, Empowerment
Beginner · Course · 1 - 4 Weeks

FAIR Institute
Skills you'll gain: Risk Analysis, Cyber Risk, Risk Appetite, Cyber Governance, Risk Management, Regulatory Compliance, Cyber Threat Intelligence, Threat Modeling, Cyber Security Strategy, Governance, Threat Management, Enterprise Risk Management (ERM), Continuous Monitoring, Cybersecurity, Governance Risk Management and Compliance, Strategic Decision-Making, Risk Mitigation, Insurance, Risk Modeling, Compliance Management
Intermediate · Specialization · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Market Research, Data-Driven Decision-Making, Consumer Behaviour, Customer Analysis, Marketing Psychology, Market Analysis, Marketing Planning, Behavioral Economics, Customer Insights, Strategic Marketing, Marketing Strategies, Technology Strategies, Product Lifecycle Management, Business-To-Consumer, B2B Sales, Digital Marketing
Build toward a degree
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Anthropic Claude, Marketing Materials, Copywriting, ChatGPT, AI Product Strategy, Drive Engagement, Promotional Strategies, Target Audience
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Large Language Modeling, Artificial Neural Networks, Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Generative Model Architectures, Natural Language Processing, Transfer Learning
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Business Ethics, Courage, Ethical Standards And Conduct, Decision Making, Technical Management, Professionalism, Engineering Management, Personal Integrity, IT Management, Ancient History, Human Development, Cultural Diversity, Technology Strategies, Business Leadership, Leadership, Anthropology, Social Sciences, Artificial Intelligence
Build toward a degree
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Facebook, Social Media Marketing, Social Media, Social Media Content, Customer Service, Customer experience improvement, Marketing, Business Marketing, ChatGPT, Customer Communications Management, User Accounts
Beginner · Guided Project · Less Than 2 Hours