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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • C

    Coursera

    Flush Out a Feature on Coursera in Miro

    Skills you'll gain: Wireframing, Kanban Principles, Miro AI, Mockups, Data Import/Export, Project Management, Collaborative Software, Ideation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    21 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Hands-On Labs in Google Cloud for Networking Engineers

    Skills you'll gain: Network Performance Management, Virtual Networking, Performance Tuning, Network Troubleshooting, Virtual Private Networks (VPN), Load Balancing, Performance Testing, Network Administration, Google Cloud Platform, VPN Clients, Network Analysis, Virtual Machines, Network Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    104 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Using AI to Expand Creativity

    Skills you'll gain: Generative AI, Art History, Artificial Intelligence, Creativity, Innovation, Collaboration, Experimentation, Music History

    4.7
    Rating, 4.7 out of 5 stars
    ·
    41 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    Cisco Certified Support Technician IT Support - 100-140

    Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Threat Management, Help Desk Support, Network Support, Cloud Services, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, Technical Support and Services, Electrical Safety, IT Management, Cloud Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Simplilearn

    Email Marketing

    Skills you'll gain: Email Marketing, Target Audience, Lead Generation, Marketing Automation, Newsletters, Campaign Management, Driving engagement, Direct Marketing, Promotional Strategies, Digital Marketing, Content Marketing, Customer Relationship Management (CRM) Software, Customer Engagement, Sales, Automation, Law, Regulation, and Compliance

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Data Analysis and Visualization with Generative AI in Excel

    Skills you'll gain: Microsoft Excel, Data Storytelling, Predictive Modeling, Data Visualization Software, Microsoft Copilot, Data Analysis, Report Writing, Data-Driven Decision-Making, Business Reporting, Forecasting, Data Manipulation, Trend Analysis, Generative AI Agents, Natural Language Processing

    4.8
    Rating, 4.8 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    J

    Johns Hopkins University

    Application of Health Equity Research Methods for Practice and Policy

    Skills you'll gain: Health Equity, Health Disparities, Social Determinants Of Health, Health Policy, Public Health, Community Health, Epidemiology, Patient Education And Counseling, Health Care, Research Design, Program Evaluation, Cultural Diversity

    4.8
    Rating, 4.8 out of 5 stars
    ·
    43 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    McMaster University

    Finance for Everyone Capstone Project

    Skills you'll gain: Peer Review, Project Documentation, Finance, Stakeholder Engagement, Portfolio Management, Constructive Feedback, Financial Analysis, Financial Planning, Project Implementation, Presentations, Action Oriented

    4.8
    Rating, 4.8 out of 5 stars
    ·
    74 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Project Development in Python

    Skills you'll gain: Devops Tools, DevOps, Agile Methodology, Application Deployment, Docker (Software), Agile Project Management, Project Management, Technical Communication, Needs Assessment, Prometheus (Software), Business Requirements, Jira (Software), Python Programming, Natural Language Processing, Collaboration, Communication, Professional Networking, Interviewing Skills

    4.6
    Rating, 4.6 out of 5 stars
    ·
    27 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Create a High-Fidelity Prototype with Figma

    Skills you'll gain: Prototyping, User Interface (UI) Design, Figma (Design Software), Mobile Development, Mockups, Wireframing, Collaborative Software

    3.9
    Rating, 3.9 out of 5 stars
    ·
    14 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    M

    MathWorks

    Machine Learning for Computer Vision

    Skills you'll gain: Computer Vision, Model Evaluation, Image Analysis, Matlab, Machine Learning Methods, Data Preprocessing, Machine Learning, Classification Algorithms, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning Algorithms, Deep Learning, Data Validation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    23 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fractal Analytics

    Generative AI in User Research and Design Thinking

    Skills you'll gain: Ideation, AI Product Strategy, UI/UX Research, Brainstorming, Innovation, Design Thinking, User Research, AI Enablement, Generative AI, Competitive Analysis, User Experience Design, Human Centered Design, Data Ethics, Persona (User Experience), Artificial Intelligence, Problem Solving, Data Collection, Data Synthesis, Critical Thinking

    4.5
    Rating, 4.5 out of 5 stars
    ·
    15 reviews

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Flush Out a Feature on Coursera in Miro: Coursera
  • Hands-On Labs in Google Cloud for Networking Engineers: Google Cloud
  • Using AI to Expand Creativity: University of Michigan
  • Cisco Certified Support Technician IT Support - 100-140: Pearson
  • Email Marketing: Simplilearn
  • Data Analysis and Visualization with Generative AI in Excel: Microsoft
  • Application of Health Equity Research Methods for Practice and Policy : Johns Hopkins University
  • Finance for Everyone Capstone Project: McMaster University
  • Project Development in Python: Microsoft
  • Create a High-Fidelity Prototype with Figma: Coursera

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
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145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

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