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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing Science e Estratégia de Marketing

    Skills you'll gain: Strategic Marketing, Consumer Behaviour, Marketing, Marketing Strategy and Techniques, Marketing Analytics, Target Market, Customer Insights, Data-Driven Decision-Making, Value Propositions, Market Data

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Microsoft Access 2021 - Beginner to Advanced

    Skills you'll gain: Microsoft 365, Data Integration, Report Writing, IT Automation

    Intermediate · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Environmental Project Management: Stakeholder Outreach

    Skills you'll gain: Presentations, Stakeholder Management, Data Visualization, Persuasive Communication, Stakeholder Communications, Stakeholder Analysis, Data Storytelling, Verbal Communication Skills, Communication, Storytelling, Public Speaking, Community Outreach, Strategic Communication, Project Management

    Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Autoscaling an Instance Group with Custom Cloud Monitoring Metrics

    Skills you'll gain: Cloud Management, Google Cloud Platform, Cloud Computing, Software Visualization, Cloud Computing Architecture, Cloud Applications, Scalability

    5
    Rating, 5 out of 5 stars
    ·
    8 reviews

    Intermediate · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Pontificia Universidad Católica del Perú

    Proyecto Final de Fundamentos de UX y requisitos de software

    Skills you'll gain: User Story, User Experience Design, Persona (User Experience), User Experience, System Requirements, Functional Requirement, User Requirements Documents, User Research, Requirements Analysis, Human Centered Design, Software Documentation, Requirements Elicitation

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Lean Management: Just-In-Time Training and Certification

    Skills you'll gain: Lean Manufacturing, Waste Minimization, Lean Methodologies, Supplier Management, Quality Control, Quality Management, Manufacturing Operations, Production Management, Production Process, Operational Efficiency, Supplier Relationship Management, Inventory Control, Process Improvement, Continuous Improvement Process, Facility Management, System Implementation, Team Building

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    N

    Northeastern University

    Engaging in Improving Patient Experience Through Analytics

    Skills you'll gain: Decision Support Systems, Customer experience improvement, Resource Allocation, Health Informatics, Patient-centered Care, Stakeholder Analysis, Operational Analysis, Predictive Analytics, Business Analysis, Analytics, Data-Driven Decision-Making, Personalized Service, Process Development, Systems Integration, Innovation

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    A

    Amazon Web Services

    Getting Started with AWS Security Hub

    Skills you'll gain: Amazon Web Services, Infrastructure Security, Security Information and Event Management (SIEM), Cloud Security, Security Software, IT Security Architecture

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Using Prometheus for Monitoring on Google Cloud: Qwik Start

    Skills you'll gain: Prometheus (Software), Google Cloud Platform, Kubernetes, Application Performance Management, Application Deployment, Cloud Applications

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    Z

    Zoho Corporation

    Key Skillsets for a Sales Representative

    Skills you'll gain: Sales Process, Sales Training, Sales, Sales Presentation, Selling Techniques, Closing (Sales), Sales Strategy, Sales Management, Verbal Communication Skills, Customer Relationship Management, Customer Relationship Management (CRM) Software, Communication, Active Listening, Business Software, Business Writing, Collaboration, Negotiation, Problem Solving, Value Propositions, Critical Thinking

    Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Exploring Dataset Metadata Between Projects with Data Catalog

    Skills you'll gain: Data Management, Cloud Computing, Data Lakes, Metadata Management, Google Cloud Platform, Big Data, Personally Identifiable Information

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Mastering Reviews and Test Automation: Techniques & Tools

    Skills you'll gain: Test Tools, Test Automation, Test Planning, Scripting, Test Script Development, Continuous Integration, CI/CD, Software Testing, Regression Testing, Software Technical Review, Test Case, Continuous Delivery, Maintainability, Automation, Software Quality (SQA/SQC)

    4.3
    Rating, 4.3 out of 5 stars
    ·
    6 reviews

    Advanced · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Marketing Science e Estratégia de Marketing: Fundação Instituto de Administração
  • Microsoft Access 2021 - Beginner to Advanced: Packt
  • Environmental Project Management: Stakeholder Outreach: University of Maryland, College Park
  • Autoscaling an Instance Group with Custom Cloud Monitoring Metrics: Google Cloud
  • Proyecto Final de Fundamentos de UX y requisitos de software: Pontificia Universidad Católica del Perú
  • Lean Management: Just-In-Time Training and Certification: Packt
  • Engaging in Improving Patient Experience Through Analytics: Northeastern University
  • Getting Started with AWS Security Hub: Amazon Web Services
  • Using Prometheus for Monitoring on Google Cloud: Qwik Start: Google Cloud
  • Key Skillsets for a Sales Representative: Zoho Corporation

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