Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado Boulder
Skills you'll gain: Model Evaluation, Statistical Modeling, Applied Machine Learning, Unsupervised Learning, Statistical Machine Learning, Classification And Regression Tree (CART), Data Science, Decision Tree Learning, Statistical Methods, Artificial Neural Networks, Statistical Analysis, Regression Analysis, Predictive Modeling, Classification Algorithms, Supervised Learning, R Programming, Machine Learning Algorithms, Dimensionality Reduction, Machine Learning, Random Forest Algorithm
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Intermediate · Specialization · 3 - 6 Months

University of Colorado Boulder
Skills you'll gain: New Product Development, Product Development, Product Design, Design Thinking, Persona Development, Innovation, Prototyping, Market Research, Ideation, Target Market, Product Requirements, Wireframing, Customer Insights
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Beginner · Course · 1 - 3 Months

Skills you'll gain: Technical Analysis, Time Series Analysis and Forecasting, Predictive Modeling, Market Data, Financial Forecasting, Applied Machine Learning, Trend Analysis, Financial Analysis, Data Visualization, Google Sheets, Interactive Data Visualization, Machine Learning, Data Manipulation, Data Import/Export
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Generative AI Agents, LangChain, AI Workflows, LLM Application, Agentic systems, Development Environment, Model Evaluation, OpenAI, Artificial Intelligence, Scalability, Applied Machine Learning, Performance Tuning, Design
Intermediate · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Global Marketing, Consumer Behaviour, Marketing Planning, Strategic Marketing, Marketing, Marketing Strategies, Promotional Strategies, Brand Awareness, Market Analysis, Brand Management, Cultural Diversity, Product Marketing, Strategic Planning
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Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Responsible AI, Inventory Management System, Supply Chain Management, Supply Chain, Generative AI, Operational Efficiency, Data Ethics, Logistics Management, AI Enablement, Customer Demand Planning, Business Ethics, Operations, Forecasting, Artificial Intelligence, Emerging Technologies, Predictive Analytics, Automation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Canva (Software), Teaching, Digital Design, Graphic Design, Business Marketing, Marketing Materials, Data Sharing, Creative Design, Editing, Marketing Design, Content Creation, Dashboard, User Accounts, Marketing
Intermediate · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), Responsive Web Design, Browser Compatibility, Web Development
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Backlogs, Requirements Management, Business Requirements, Performance Measurement, Business Analysis, Root Cause Analysis, Solution Delivery, Project Performance, Data Mining, Jira (Software), Process Improvement, Data-Driven Decision-Making, Analysis, Prioritization, Change Management, Stakeholder Management
Intermediate · Course · 1 - 4 Weeks
Kennesaw State University
Skills you'll gain: Marketing Effectiveness, Marketing Planning, Value Propositions, Marketing, Brand Awareness, Marketing Psychology, Product Planning, Marketing Strategies, Product Knowledge, Market Dynamics, Consumer Behaviour, Company, Product, and Service Knowledge, Customer experience strategy (CX)
Beginner · Course · 1 - 4 Weeks

Technical University of Denmark (DTU)
Skills you'll gain: Sustainable Technologies, Production Process, Mathematical Modeling, Materials science, Engineering Calculations, Research Reports, Case Studies
Intermediate · Course · 1 - 3 Months

Politecnico di Milano
Skills you'll gain: System Configuration, System Design and Implementation, Computer Architecture, Hardware Architecture, Computer Hardware, Embedded Systems, Automation, Computational Logic, Performance Tuning
Beginner · Course · 1 - 4 Weeks