Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Value Propositions, Customer Analysis, Product Management, Product Strategy, Customer Insights, New Product Development, Product Development, Entrepreneurship, Competitive Analysis, Market Opportunities, Innovation, Leadership
Intermediate · Guided Project · Less Than 2 Hours

SkillUp
Skills you'll gain: User Story, Sprint Retrospectives, Sprint Planning, Backlogs, Project Risk Management, Agile Project Management, Agile Methodology, Stakeholder Engagement, Stakeholder Management, Kanban Principles, Project Documentation, Portfolio Management, Product Improvement, Project Planning, Performance Analysis, Team Building, Estimation
Advanced · Course · 1 - 3 Months

Coursera
Skills you'll gain: Target Audience, Customer Engagement, Customer experience improvement, Persona Development, Customer Insights, Market Opportunities, Market Research, Marketing Strategies, Data-Driven Decision-Making, Consumer Behaviour, Data Analysis, Business Development, Business Ethics
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: LLM Application, Hugging Face, Large Language Modeling, Natural Language Processing, Model Deployment, Open Source Technology, Prompt Engineering, Containerization, Machine Learning
Beginner · Course · 1 - 4 Weeks

Queen Mary University of London
Skills you'll gain: Stakeholder Management, Change Management, Professional Networking, Matrix Management, Organizational Leadership, Leadership, Influencing, Organizational Strategy, Personal Development, Branding, Storytelling
Advanced · Course · 1 - 4 Weeks

Curtis Institute of Music
Skills you'll gain: Classical Music, Music Theory, Music, Music History, Musical Composition
Beginner · Course · 1 - 3 Months

Arizona State University
Skills you'll gain: Lean Methodologies, Design Thinking, Innovation, Entrepreneurship, Customer Analysis, Solution Design, Customer Insights, Brainstorming, Market Research, User Feedback, Business Modeling, Presentations
Beginner · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: ASP.NET, Restful API, .NET Framework, Web Services, JSON, Model View Controller, Web Applications, Back-End Web Development, API Design, Application Programming Interface (API), Server Side, Extensible Markup Language (XML), Application Security, Object-Relational Mapping, Middleware
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Transaction Processing, Hybrid Cloud Computing, COBOL (Programming Language), Mainframe Technologies, Mainframe Computing, IBM Cloud, Cloud Applications, Enterprise Application Management, Application Servers, Application Development, Application Programming Interface (API), Middleware, Business Logic
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Infrastructure As A Service (IaaS), Cloud Deployment, Cloud Infrastructure, Cloud Services, Cloud Computing, Service Level Agreement, Cloud Computing Architecture, Cloud Platforms, Virtualization, Application Deployment, User Provisioning
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Web Scraping, Data Integration, Data Cleansing, Data Import/Export, Data Quality, Data Preprocessing, Data Collection, Data Wrangling, Data Manipulation, SQL, MySQL, Databases, Query Languages, Pandas (Python Package), Application Programming Interface (API)
Intermediate · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Responsive Web Design, Restful API, User Interface (UI) Design, Application Programming Interface (API), Web Development Tools, Database Design, HTML and CSS, API Design, Front-End Web Development, MongoDB, Javascript, Postman API Platform, Bootstrap (Front-End Framework), React.js, UI Components, Ajax, Database Management, OAuth, Frontend Integration, Authentications
Intermediate · Specialization · 1 - 3 Months