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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
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    Parsons School of Design, The New School

    Sustainable Building: Design and Specification

    Skills you'll gain: Building Design, Sustainable Design, Sustainable Architecture, Public Health, Architectural Design, Environmental Engineering, Chemical Engineering, Health Assessment, Sustainability Standards, Materials science

    4.9
    Rating, 4.9 out of 5 stars
    ·
    21 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
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    A

    Aptly

    Introduction to Accessibility and Universal Design

    Skills you'll gain: Web Content Accessibility Guidelines, Video Production, Instructional Design, Disabilities, Web Content, Learning Strategies, User Centered Design, Technical Documentation, Microsoft Office, Law, Regulation, and Compliance

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Inside BFSI: Structure, Challenges, and Technology

    Skills you'll gain: Financial Services, Banking, Customer experience strategy (CX), Regulatory Requirements, Market Intelligence, FinTech, Risk Management, Digital Transformation, Mobile Banking, Fraud detection, Cybersecurity, Emerging Technologies, Blockchain, Artificial Intelligence and Machine Learning (AI/ML), Corporate Sustainability

    4.6
    Rating, 4.6 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 3 Months

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    M

    Microsoft

    Microsoft Copilot for Security

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, AI Security, Endpoint Detection and Response, Security Information and Event Management (SIEM), Cyber Threat Hunting, Microsoft Azure, Cyber Security Assessment, Incident Response, Generative AI, Query Languages

    4.8
    Rating, 4.8 out of 5 stars
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    13 reviews

    Intermediate · Course · 1 - 3 Months

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    C

    Coursera

    What Are Service-Level Agreements (SLAs)?

    Skills you'll gain: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Business Relationship Management, Expectation Management, Performance Measurement, Cloud Services, Contract Negotiation, Key Performance Indicators (KPIs), Cloud Storage, Case Studies

    3.9
    Rating, 3.9 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Conflict Resolution & Mediation: Managing Workplace Harmony

    Skills you'll gain: Mediation, Conflict Management, Team Building, Emotional Intelligence, Collaboration, Negotiation, Team Management, Empathy & Emotional Intelligence, De-escalation Techniques, Root Cause Analysis, Empathy, Discussion Facilitation, Communication, Constructive Feedback, Active Listening

    4.7
    Rating, 4.7 out of 5 stars
    ·
    13 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Packt

    Cybersecurity Concepts

    Skills you'll gain: Threat Detection, Cybersecurity, Intrusion Detection and Prevention, Cyber Threat Intelligence, Network Infrastructure, Network Security, Network Architecture, General Networking, Endpoint Security, Malware Protection, System Monitoring, Incident Response, Email Security, Operating Systems, Identity and Access Management

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing e Data Science

    Skills you'll gain: Strategic Marketing, Marketing Analytics, Marketing Strategies, Digital Marketing, Consumer Behaviour, Data Visualization, Sales Strategy, Marketing, Performance marketing, Marketing Strategy and Techniques, Data-Driven Decision-Making, Digital Media Strategy, Data Visualization Software, Customer Analysis, Customer Engagement, Key Performance Indicators (KPIs), Analytics, Data Analysis, Target Market, Time Series Analysis and Forecasting

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
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    L

    LearnKartS

    Program Management: Performance Domains

    Skills you'll gain: Program Management, Stakeholder Analysis, Stakeholder Management, Project Management Life Cycle, Risk Mitigation, Stakeholder Engagement, Risk Management, Project Management Institute (PMI) Methodology, Benefits Administration, Communication Strategies, Organizational Strategy, Business Strategy

    4.6
    Rating, 4.6 out of 5 stars
    ·
    10 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    UBITS

    Maneja objeciones y clientes difíciles en retail

    Skills you'll gain: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving

    4.9
    Rating, 4.9 out of 5 stars
    ·
    10 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Frontend Development and Deployment

    Skills you'll gain: Application Deployment, React Redux, Full-Stack Web Development, React.js, Authentications, Node.JS, Front-End Web Development, Authorization (Computing), User Accounts, User Interface (UI), GitHub, Command-Line Interface

    4.3
    Rating, 4.3 out of 5 stars
    ·
    10 reviews

    Advanced · Course · 1 - 3 Months

  • Status: Preview
    Preview
    É

    École Polytechnique Fédérale de Lausanne

    Functional Program Design in Scala (Scala 2 version)

    Skills you'll gain: Scala Programming, Functional Design, Software Design Patterns, Unit Testing, Data Structures, Simulations

    4.6
    Rating, 4.6 out of 5 stars
    ·
    11 reviews

    Intermediate · Course · 1 - 3 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Sustainable Building: Design and Specification: Parsons School of Design, The New School
  • Introduction to Accessibility and Universal Design: Aptly
  • Inside BFSI: Structure, Challenges, and Technology: Board Infinity
  • Microsoft Copilot for Security: Microsoft
  • What Are Service-Level Agreements (SLAs)?: Coursera
  • Conflict Resolution & Mediation: Managing Workplace Harmony: Coursera
  • Cybersecurity Concepts: Packt
  • Marketing e Data Science: Fundação Instituto de Administração
  • Program Management: Performance Domains: LearnKartS
  • Maneja objeciones y clientes difíciles en retail: UBITS

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