• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Success

Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • I

    IBM

    IBM Product Owner

    Skills you'll gain: AI Product Strategy, User Story, Backlogs, Agile Product Development, Agile Software Development, Scrum (Software Development), Stakeholder Communications, Agile Methodology, Kanban Principles, Responsible AI, Generative AI, Product Roadmaps, Virtual Teams, Information Technology, Sprint Retrospectives, Computer Hardware, ChatGPT, Stakeholder Management, Sprint Planning, Product Management

    4.7 stars, 7.8K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.7 (7.8K) · Beginner · Professional Certificate · 3 - 6 Months

    Category: Job skills
    Job skills
    Status: Free trial
    Free trial
  • R

    Rutgers the State University of New Jersey

    Supply Chain Logistics

    Skills you'll gain: Inventory Management, Warehousing, Warehouse Management, Logistics Management, Inventory and Warehousing, Inventory Management System, Transportation, Supply Chain, and Logistics, Inventory Control, Warehouse Operations, Logistics, Transportation Operations, Transportation Management, Supply Chain Management, Supply Chain, Order Delivery, Customer Service, Operating Cost

    4.7 stars, 12K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (12K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • I

    IBM

    IBM DevOps, Cloud, and Agile Foundations

    Skills you'll gain: User Story, Cloud Infrastructure, Cloud Platforms, Agile Software Development, Scrum (Software Development), Agile Methodology, Cloud Computing, Cloud Computing Architecture, Kanban Principles, DevOps, Backlogs, Cloud Services, Cloud Development, Cloud Deployment, Sprint Retrospectives, Cloud Security, Cloud-Native Computing, Devops Tools, Continuous Integration, CI/CD

    4.7 stars, 14K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.7 (14K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • U

    University of Virginia

    Marketing Analytics

    Skills you'll gain: Marketing Analytics, Data-Driven Marketing, Marketing Effectiveness, Marketing Strategies, Regression Analysis, Marketing Budgets, Data-Driven Decision-Making, Branding, Brand Management, Resource Allocation, Customer Analysis, Customer Insights, Brand Awareness, Predictive Analytics, Brand Strategy, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment, Statistical Methods

    4.7 stars, 6.5K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.7 (6.5K) · Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
  • U

    University of London

    Brand Management: Aligning Business, Brand and Behaviour

    Skills you'll gain: Brand Management, Branding, Brand Marketing, Brand Strategy, Brand Awareness, Culture Transformation, Employee Engagement, Global Marketing, Internal Communications, Experience Design, Customer experience strategy (CX), Human Resource Strategy, Strategic Marketing, Organizational Change, Organizational Development, Behavior Management, Business Valuation

    4.9 stars, 7.9K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.9 (7.9K) · Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
  • I
    S

    Multiple educators

    Generative AI for Growth Marketing

    Skills you'll gain: Prompt Patterns, Personalized Campaigns, Data-Driven Marketing, MarTech, Strategic Marketing, AI Enablement, LLM Application, AI literacy, Email Automation, Driving engagement, Model Evaluation, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Large Language Modeling, Augmented and Virtual Reality (AR/VR), Content Creation, Image Quality, Machine Learning, Data Synthesis, Image Analysis

    4.7 stars, 12K reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.7 (12K) · Beginner · Specialization · 1 - 3 Months

    Category: Top AI program
    Top AI program
    Status: Free trial
    Free trial
  • G

    Google

    Agile Project Management

    Skills you'll gain: Agile Project Management, Backlogs, Agile Software Development, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Product Roadmaps, Sprint Retrospectives, Product Requirements, Coaching, Team Management, Team Oriented, Team Building, Organizational Change, Waterfall Methodology, Project Management Software, Prioritization, Problem Solving, Influencing

    4.8 stars, 15K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (15K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • M

    Meta

    Introduction to Social Media Marketing

    Skills you'll gain: Social Media Marketing, Target Audience, Social Media Strategy, Social Media, Customer Analysis, Persona Development, Smart Goals, Marketing Effectiveness, Key Performance Indicators (KPIs), Goal Setting, Digital Media Strategy, Marketing, Marketing Strategies, Facebook, Marketing Channel, Instagram, Digital Marketing, Journey Mapping

    4.8 stars, 16K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (16K) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • G

    Google

    Project Initiation: Starting a Successful Project

    Skills you'll gain: Scope Management, Project Scoping, Stakeholder Analysis, Project Management Life Cycle, Project Documentation, Goal Setting, Project Management, Project Planning, Stakeholder Management, Smart Goals, Stakeholder Engagement, Cost Benefit Analysis, Project Management Software, Prompt Engineering Tools, Performance Metric, Accountability Frameworks, Resource Management, Strategic Thinking, Business Writing

    4.8 stars, 24K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (24K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • M

    Meta

    Meta Full Stack Developer: Front-End & Back-End from Scratch

    Skills you'll gain: Jest (JavaScript Testing Framework), Django (Web Framework), Restful API, Version Control, GitHub, Git (Version Control System), Responsive Web Design, Cascading Style Sheets (CSS), HTML and CSS, Unix Commands, Back-End Web Development, React.js, API Testing, Relational Databases, Object Oriented Programming (OOP), Database Management Systems, Bootstrap (Front-End Framework), Command-Line Interface, Mobile Development, Python Programming

    4.7 stars, 25K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.7 (25K) · Beginner · Specialization · 3 - 6 Months

    Category: Job ready
    Job ready
    Status: Free trial
    Free trial
  • C

    Coursera

    Structure Lifecycle Marketing

    Skills you'll gain: Marketing Automation, Conversion Funnel Analysis, HubSpot CRM, Marketing Operations, Customer Relationship Management (CRM) Software, Marketing Effectiveness, Marketing Analytics, Data-Driven Marketing, Customer Retention, Customer Acquisition Management, Customer Analysis, Cross-Channel Marketing, Marketing, Customer Insights, Customer Communications Management, Target Audience, Communication Planning, Customer Engagement, Workflow Management, B2B Sales

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • U

    University of Pennsylvania

    Business Analytics

    Skills you'll gain: People Analytics, Descriptive Analytics, Data-Driven Marketing, Financial Statement Analysis, Business Analytics, Data-Driven Decision-Making, Customer Analysis, Financial Statements, Human Resource Strategy, Financial Analysis, Marketing Analytics, Human Resources Management and Planning, Analytics, Operational Efficiency, Predictive Analytics, Customer Insights, Financial Data, Operational Analysis, Peer Review, People Management

    4.6 stars, 18K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (18K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
1…353637…393

In summary, here are 10 of our most popular customer success courses

  • IBM Product Owner: IBM
  • Supply Chain Logistics: Rutgers the State University of New Jersey
  • IBM DevOps, Cloud, and Agile Foundations: IBM
  • Marketing Analytics: University of Virginia
  • Brand Management: Aligning Business, Brand and Behaviour: University of London
  • Generative AI for Growth Marketing: IBM
  • Agile Project Management: Google
  • Introduction to Social Media Marketing: Meta
  • Project Initiation: Starting a Successful Project: Google
  • Meta Full Stack Developer: Front-End & Back-End from Scratch: Meta

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok