Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.
University of Illinois Urbana-Champaign
Skills you'll gain: Culture, Cultural Diversity, Cultural Sensitivity, Intercultural Competence, Global Marketing, Organizational Structure, Diversity Awareness, Consumer Behaviour, Brand Management, Human Resource Management, Coordination
Build toward a degree
Beginner · Course · 1 - 3 Months

Skills you'll gain: Network Troubleshooting, Computer Security Incident Management, Incident Response, Cybersecurity, Cyber Attacks, Cyber Security Policies, Networking Hardware, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Network Protocols
Beginner · Course · 1 - 4 Weeks

Simplilearn
Skills you'll gain: Marketing Automation, AI Personalization, Marketing Analytics, Digital Marketing, Marketing Strategies, Marketing, Customer Analysis, Digital Advertising, Predictive Analytics, Image Analysis, Artificial Intelligence, Customer Engagement, ChatGPT, Search Engine Optimization, Automation, Visual Merchandising, Computer Vision
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Web Content Accessibility Guidelines, Educational Materials, Instructional Design
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Marketing Analytics, Dashboard, Data Visualization, Predictive Modeling, Data-Driven Decision-Making, Marketing Strategies, Predictive Analytics, Customer Analysis, Business Analytics, Marketing, Data Visualization Software, Analytics, Market Research, Data Analysis, Strategic Decision-Making
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsive Web Design, HTML and CSS, Web Design and Development, Cascading Style Sheets (CSS), Front-End Web Development, Application Deployment, Mobile Development
Intermediate · Course · 1 - 4 Weeks

ROI Training
Skills you'll gain: Learning Styles, Learning Strategies, Test Planning, Requirements Analysis, Technical Documentation
Beginner · Course · 1 - 4 Weeks

Zoho Corporation
Skills you'll gain: Account Management, Sales Process, Process Mapping, Customer Relationship Management (CRM) Software, Sales Management, Customer Relationship Management, Prospecting and Qualification, Customer Retention, Sales, Sales Strategy, New Business Development, Organizational Structure, Upselling, Prioritization
Beginner · Course · 1 - 3 Months

Skills you'll gain: CI/CD, Application Deployment, Software Development Life Cycle, Continuous Deployment, Continuous Integration, Amazon Web Services, AWS CloudFormation, Amazon Elastic Compute Cloud, Unit Testing, Infrastructure as Code (IaC), Containerization, Amazon S3, Git (Version Control System)
Intermediate · Course · 1 - 4 Weeks

University of North Texas
Skills you'll gain: Consumer Behaviour, Strategic Marketing, Marketing Strategies, Marketing, Marketing Management, Market Research, Customer Analysis, Market Analysis, Market Opportunities, Business Strategy, Business Marketing, Business, Target Market, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

Parsons School of Design, The New School
Skills you'll gain: Sustainable Architecture, Sustainable Design, Construction, Materials Management, Procurement, Architectural Engineering, Sustainable Development, Sustainability Standards, Environmental Engineering, Systems Thinking, Waste Minimization, Health And Safety Standards, Innovation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: AI Personalization, Customer Insights, Marketing Analytics, Generative AI, Target Audience, Marketing, Marketing Strategies, Marketing Effectiveness, Social Media Campaigns, Prompt Engineering, Customer Engagement, Content Creation, Data-Driven Decision-Making, Analysis, Scalability
Intermediate · Course · 1 - 4 Weeks