
University of Pennsylvania
Skills you'll gain: Data-Driven Marketing, Customer Analysis, Data-Driven Decision-Making, Descriptive Analytics, Marketing Analytics, Predictive Analytics, Customer Insights, Advanced Analytics, Business Analytics, Analytics, Predictive Modeling, Customer Data Management, Consumer Behaviour, Data Collection, Model Optimization, Revenue Management, Regression Analysis, Business Marketing, Correlation Analysis
Mixed · Course · 1 - 3 Months

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Team Building, Trustworthiness, Team Performance Management, Team Management, Teamwork, Productivity, Visionary, Peer Review, Team Motivation, Recognizing Others, Team Collaboration, Collaboration, Team Oriented, Employee Engagement, Rapport Building, Value Propositions, Team Leadership, People Development, Employee Performance Management, Employee Retention
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Data Storytelling, Heat Maps, Data Presentation, Statistical Visualization, Web Content Accessibility Guidelines, Customer Retention, Plot (Graphics), Data Visualization Software, Statistical Reporting, Tableau Software, Stakeholder Communications
Intermediate · Course · 1 - 4 Weeks

University of Arizona
Skills you'll gain: Customer Retention, Customer Relationship Building, Customer Service, Brand Loyalty, Employee Engagement, Customer Engagement, Organizational Leadership, Culture Transformation, Customer experience improvement, Organizational Development, Organizational Effectiveness, Customer Insights, Drive Engagement, Performance Improvement, Service Management, Value Propositions, Service Improvement, Business Strategy, Entrepreneurship, Active Listening
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Client Services, Customer Service, Customer and Client Support, Client Support, Customer Complaint Resolution, Customer Relationship Building, Customer experience improvement, Personalized Service, Customer Engagement, Service Recovery, Customer Retention, Verbal Communication Skills, Customer Success Management, Communication, Customer Insights, Communication Strategies, Business Communication, Long Term Care, Business, Business Strategies
Mixed · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Brand Loyalty, Experience Design, Process Analysis, Process Improvement, Continuous Improvement Process
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Employee Retention, Employee Engagement, Workplace inclusivity, Workforce Development, Talent Management, Human Resource Strategy, Employee Surveys, Driving engagement, Diversity Equity and Inclusion Initiatives, Telecommuting, Recognizing Others, Staff Management, Drive Engagement, People Analytics, Virtual Teams
Beginner · Course · 1 - 4 Weeks

PracticalGrowth
Skills you'll gain: Succession Planning, Employee Retention, Recognizing Others, Talent Management, Team Performance Management, Team Management, Employee Engagement, People Development, Team Leadership, People Management, Driving engagement, Workforce Planning, Professional Development, Workforce Management, Employee Coaching, Employee Surveys, Telecommuting, Interviewing Skills, Capacity Management, Process Improvement
Beginner · Course · 1 - 4 Weeks

University of Arizona
Skills you'll gain: Active Listening, Surveys, Customer Relationship Building, Team Oriented, Customer Insights, Team Collaboration, User Feedback, Team Building, Customer Service, Customer experience improvement, Customer Analysis, Customer Engagement, Customer Retention, Data-Driven Decision-Making, Customer experience strategy (CX), Relationship Management, Drive Engagement, Analysis, Entrepreneurship, Business Strategy
Beginner · Course · 1 - 3 Months

Skills you'll gain: Customer Acquisition Management, Data-Driven Marketing, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Customer Insights, Marketing Channel, Customer Analysis, Marketing Effectiveness, Brand Loyalty, Brand Strategy, Customer Relationship Building, Marketing Strategies, Campaign Management, Performance Measurement
Beginner · Course · 1 - 4 Weeks

University of California, Santa Barbara
Skills you'll gain: Employee Retention, Diversity Equity and Inclusion Initiatives, Workplace inclusivity, Employee Engagement, Diversity and Inclusion, Human Resource Strategy, Talent Management, Labor Compliance, Human Resources Management and Planning, Human Resources, Human Resource Policies, Compensation and Benefits, Law, Regulation, and Compliance, People Analytics, Driving engagement
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Persona Development, Customer Analysis, Customer Insights, Marketing Analytics, Customer Retention, Customer Data Management, Data-Driven Marketing, Data Storytelling, Target Audience, Market Research, Revenue Management, Marketing Effectiveness, Pivot Tables And Charts, Marketing Strategies, Data Presentation, Strategic Marketing, Business Analytics, Data-Driven Decision-Making, Data Analysis, Return On Investment
Beginner · Course · 1 - 4 Weeks